The mission of the City of Savannah is to provide exceptional public services to residents, businesses and guests so they may experience a safe, healthy and thriving community. A Government that is committed to analyze and improve its own performance, and inform taxpayers of services they are receiving for their money in terms of results, is the essence of accountability and transparency. The City of Savannah is committed to creating a culture focused on results for customers and ensuring the community receives exceptional public service.
5.1 ONLINE DASHBOARD
By 2020, residents will have access to an online dashboard to obtain information on the City’s performance in regards to implementation of the Strategic Plan’s priorities, goal strategies, action items and performance measures.
5.2. ORGANIZATIONAL CULTURE
The City's organizational culture will be recognized as customer focused, responsive and proactive through the following:
I. By 2019, Savannah residents will have an opportunity to participate in a regularly scheduled statistically valid customer survey.
5.3. PERFORMANCE BASED BUDGET
By the end of 2020, 100% of the City budget will be attached to measurable results developed in Department Strategic Business Plans.
5.4. EFFICIENT GOVERNMENT OPERATIONS
By 2023, City government will be consciously committed to efficient government operations as evidenced by:
I. (5.4.1-5.4.5) 15% of City's vehicle fleet will be powered by alternate fuels or hybrid technology
II. (5.4.6-5.4.9) 30% of City facilities will be certified per the Energy STAR Program
III. (5.4.10- ) Continuous assessment for improving efficiencies of all city operations.
5.5. EMPLOYEE RECOGNITION & PERFORMANCE
By 2021, Savannah City employees will be recognized and acknowledged as a high performing organization as evidenced by:
I. (5.5.1-5.5.3) 100% of employee performance will be aligned to performance measures in their Department Strategic Business Plans
II. (5.5.4-5.5.7) 100% employee classifications will be considered competitive with benchmarked communities.
5.6. CITY CODE UPDATE & REVIEW
Beginning in 2018, the City of Savannah will review and update its Code of Ordinances every 5 years.
5.7. AAA BOND RATING
By 2030, Savannah will obtain a AAA Bond Rating.