News Flash module icon

News Flash

City of Savannah Public Communications

Posted on: October 22, 2020

City launches new, multi-platform 311 system

Office of Marketing and Communications 

A picture containing shape</p><p>Description automatically generated

City launches new, multi-platform 311 system

SAVANNAH (Oct. 22) - Today, the City of Savannah launched a new 311 system, including an app and website, to improve customer service. The new system makes city service requests more convenient, efficient and customer-focused than they have ever been in Savannah’s history. 

Sav311 and give residents 24/7 access to submit requests, track progress and see other service requests in their area. Service requests are sent directly to the appropriate city department to speed up response times, and citizens can provide feedback through an emailed survey after work is completed. Citizens can still request city services by calling 311 or 912-651-6565 Monday through Friday 8 a.m. to 5 p.m. If there’s an urgent concern, afterhours operators are available. 

In 2019, 85,000 work orders were fulfilled. Common requests included pothole repairs, traffic sign and garbage issues, water meter leaks and special yard waste collection.

Sav311 is available for download on Apple and Android devices. 

Facebook Twitter Email

Other News in City of Savannah Public Communications

Mohawk Lake Park ribbon cutting

Posted on: July 13, 2021

City aims to re-imagine recreation

Posted on: May 11, 2021

Sanitation 2021 schedule distribution

Posted on: December 8, 2020

2021 budget public hearings rescheduled

Posted on: November 23, 2020

2021 budget retreat scheduled

Posted on: November 18, 2020

Mayor to announce HOLA Savannah taskforce

Posted on: September 30, 2020

Meet the Savannah City Manager finalists

Posted on: September 22, 2020

Savannah City Manager finalists selected

Posted on: September 8, 2020