Office of Marketing and Communications 

email

City encourages residents to assess water lines following freezing temperatures

SAVANNAH (Dec. 27) – The City of Savannah is encouraging residents and businesses to take time today to carefully assess the water lines on their properties, to include outdoor pipes and faucets, uninsulated pipes under homes, and irrigation systems, following the prolonged cold weather recently experienced in our area. During cold weather events, outdoor spigots and irrigation systems are particularly vulnerable, as water in those lines will more easily freeze and expand, breaking the lines. When they thaw, leaks can become larger and more noticeable. 

While an individual water leak around your home can be a major inconvenience, the cumulative effects of many such leaks across the city can create excessive water loss and extreme demand on the water supply system. Every resident doing their part to identify and quickly address leaks will ensure that the city can maintain normal, uninterrupted water supply.

It is important to note that waterline breaks, even those on private property, should immediately be called in to 311 so the City’s Water and Sewer teams can assist in the process of isolating the leak. Leaks that go unaddressed can lead to higher consumption and increased water bills. After calling 311, if it is safe and possible to do so, residents should attempt to turn off water temporarily to stop the leak and initiate necessary repairs to home water systems.

“It is imperative that all residents and businesses assess the water lines on their properties, especially the outdoor irrigation systems and spigots that were most exposed to freezing temperatures,” said Ron Feldner, senior director of Water Resources. “If someone’s water lines on their property have broken, it is important to call 311 immediately so that our city staff can help with shutting off the main water supply at the meter box.”

The City’s 311 service is available by phone, through the City’s website, and via app on Apple and Android devices. Water customers are asked to remain patient as crews work to assess and resolve any issues over the next few days.