Utility payment assistance and billing updates
Utility payment assistance is available for City of Savannah utility customers with unpaid balances. Customers with outstanding bills are encouraged to apply for assistance as soon as possible to ensure they do not experience any service interruptions as the City's Utility Services department resumes normal business operations in September.
The State of Georgia Rental Assistance Program is available to individuals, families and landlords facing financial hardship due to the COVID-19 pandemic. Funds are available to pay past-due utilities and rent. The money will be distributed directly to landlords, and eligible applicants will receive up to 12 months of payment relief. For more information about eligibility and to apply, visit georgiarentalassistance.ga.gov.
The Economic Opportunity Authority of Savannah-Chatham County is distributing funds available through the Emergency Rental Assistance Program to eligible households to pay rent, rental arrears, utilities, home energy costs, internet services and other expenses. For more information about eligibility and to apply, call (912) 238-2960 (ext. 100, 128, 130, 131, or 139) or email any of the following staff:
City bill payment plans are also available, and customers interested in setting up a new payment arrangement should contact Utility Services at (912) 651-6460 Monday through Friday from 8:15 a.m. to 5 p.m.
Beginning in September, City utility customers will have the standard 30 days from the bill mailing date to pay newly issued bills without penalty or fees (on day 31 after mailing date, penalty is added; on day 38 after mailing date, the past-due account will be assessed an administrative processing fee and the account become subject to service shut-off).
Please see our webpage for more information: Avoiding Late Fees, Penalties & Service Shut-off
Payments can be made online at savannahga.gov/utilitypay or in-person at 305 Fahm St.