Tourism Management Division

The Tourism Division is responsible for:

  • Taking pro-active steps in balancing resident quality of life while sustaining the tourism industry;
  • Supporting a fair regulatory environment aimed at protecting neighborhood integrity and the tourism industry;
  • Improving the downtown experience by managing impacts of tourism-related business;
  • Listening to and working with citizens and industry professionals to help guide better decisions; and
  • Providing superior customer service.


Rachel Buck, Tourism Supervisor

If you observed a tour service breaking City ordinance, complaints can be submitted by filling out this electronic Tour Services Complaint Form.

Tourism Permitting

For information on how to start a tour company and all necessary permitting, click here.

Tourism Advisory Committee

Learn more about the Tourism Advisory Committee.