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1. What is 311?

3-1-1 is an easy-to-remember telephone number that connects customers with highly trained Customer Service Representatives ready to help you with non-emergency City of Savannah government matters.

2. Who can call 311?

City of Savannah residents, businesses or tourists requesting non-emergency information or services pertaining to the City of Savannah government may call.

3. When can I call 311?

The 311 Action Center is open Monday- Friday from 8a.m.- 5p.m. urgent matters may also be reported after normal business hours.

4. Why 311?

The City of Savannah’s 311 Action Center is part of an ongoing effort to make access to City government easier and more responsive to the needs of residents, businesses and visitors. 3-1-1 provides a single point of contact for the City of Savannah’s government services.

5. Can I call 311 from my cell phone?

Yes. If for some reason you cannot get through on your cell phone, you may call 912-651-6565.

6. Can I submit anonymous service requests?

You may remain anonymous when submitting your service request to the 311 Action Center. However, the City departments responsible for delivering the service(s) you are requesting may wish to contact you for follow up or to request clarification, so you may wish to leave your name and phone number. Your contact information will only be shared with the City department working on your request.

7. How can I track my existing service request?

You can track your service request on the City of Savannah’s online 311 portal or via the SAV311 mobile app. You will need to know the service request number. We encourage users to create an account as there are many benefits associated to it, such as eliminating the need to re-enter your contact information each time you submit a request and you can easily track the status and view the history of your requests.

8. Does the Sav311 Mobile App cost anything to use?

_{The SAV311 mobile app is free. Please note that in the absence of a Wi-Fi connection, the application uses your cellular network connection to submit requests. Please check with your carrier to see if you will be charged for usage.} 

9. What if I did not find what I was looking for and have additional questions or feedback?

We would love to hear from you! Please contact us:

· Email 311ActionCenter@savannahga.gov

· Call 311 (if outside city limits call 912-651-6565) · Or see the Savannahga.gov for general information

Please direct matters of public safety to police or 911. The 311 app and mobile web service are designed solely to assist in routine citizen requests.