What is a "back-bill"?

In the event that you have been underbilled for utilities, such as receiving sanitation and/or water and sewer services from the City before establishing an active utilities account, please note that you are still responsible for paying those charges for services rendered. 

The City will issue you a “back-bill”, which represents charges not previously billed, for services that were delivered to you before the current billing cycle and prior to the establishment of your utilities account. 

The City is authorized per the Revenue Ordinance to issue a back-bill for up to “a period of 3 years prior to date of discovery and correction of the [billing] error.” (City of Savannah Revenue Ordinance, Article U. Utility Service Fees, Section 12. BILLING OF UNDERPAYMENT; REFUND OF OVERPAYMENT)

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1. Can I pay my bill online?
2. I have a balance on my account but I am moving. Do I need to pay this balance?
3. I need help paying my water bill. Where can I find assistance?
4. What is my due date?
5. Why can’t I receive my bill on the same day every other month?
6. I haven’t gotten a bill, why is that?
7. Where is my bar code on my bill and will this number remain the same?
8. When will my trash be picked up?
9. Do you offer any bill discounts?
10. When will my water be turned on?
11. How often is my meter read?
12. How do you read the water meter?
13. Why is my usage estimated?
14. My bill seems high, why is that?
15. My meter box is full of water. Do I have a leak?
16. How can I determine if I have a leak?
17. Do you offer bill adjustment when someone has had a leak?
18. Do you offer bill adjustment on sewer charges for filling a swimming pool?
19. What is a "back-bill"?
20. When will my account be subject to water service shut-off for delinquency?
21. I made a payment arrangement; will I still be charged a late penalty?
22. How much of my past-due balance must I pay to start a payment arrangement?
23. My service was disconnected and I made the required payment. When will my water be turned back on?