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3-1-1 is an easy-to-remember telephone number that connects customers with highly trained Customer Service Representatives ready to help you with non-emergency City of Savannah government matters.
City of Savannah residents, businesses or tourists requesting non-emergency information or services pertaining to the City of Savannah government may call.
The 311 Action Center is open Monday- Friday from 8a.m.- 5p.m. urgent matters may also be reported after normal business hours.
The City of Savannah’s 311 Action Center is part of an ongoing effort to make access to City government easier and more responsive to the needs of residents, businesses and visitors. 3-1-1 provides a single point of contact for the City of Savannah’s government services.
Yes. If for some reason you cannot get through on your cell phone, you may call 912-651-6565.
You may remain anonymous when submitting your service request to the 311 Action Center. However, the City departments responsible for delivering the service(s) you are requesting may wish to contact you for follow up or to request clarification, so you may wish to leave your name and phone number. Your contact information will only be shared with the City department working on your request.
You can track your service request on the City of Savannah’s online 311 portal or via the SAV311 mobile app. You will need to know the service request number. We encourage users to create an account as there are many benefits associated to it, such as eliminating the need to re-enter your contact information each time you submit a request and you can easily track the status and view the history of your requests.
The SAV311 mobile app is free. Please note that in the absence of a Wi-Fi connection, the application uses your cellular network connection to submit requests. Please check with your carrier to see if you will be charged for usage.
We would love to hear from you! Please contact us:
· Email 311ActionCenter@savannahga.gov
· Call 311 (if outside city limits call 912-651-6565) · Or see the Savannahga.gov for general information
Please direct matters of public safety to police or 911. The 311 app and mobile web service are designed solely to assist in routine citizen requests.
AMI stands for Advanced Metering Infrastructure. With AMI, every City of Savannah Water System customer (both inside and outside the City limits) will be able to accurately measure water usage in their home or business. This will be accomplished by the AMI unit automatically sending a secure, digital message to a data collection Cell Tower using a cellular signal—much like a cell phone does now. The Cell Tower then transmits all meter reads to the City of Savannah through a specialized software, where the information is processed within the City’s utility billing system.
Installing AMI smart meters will enhance our customer service capabilities by maximizing the potential for consistent, accurate meter reads, thereby enabling our customers to have a high degree of confidence in the utility bills they receive. We are excited to implement AMI because it will enable us to improve customer service through the delivery of more accurate bills to all our customers. It will also reduce the need for City staff to come onto your property for manual meter readings.
AMI technology ensures that customers receive a more accurate bill for their water usage – no more and no less. It is important to understand that some older water meters run slower and under-register water use as they age. When we change out your older water meter with a new AMI smart meter, the bills generated by the new meter may be higher simply because the new meter is recording usage more accurately than the older model we replaced.
The City of Savannah has always strongly advocated for water conservation by its customers as we seek to protect our water resources in the area. Visit www.savannahga.gov/water for more information and resources to help you conserve water.
There is no cost to customers for the AMI upgrade.
AMI improves accuracy by eliminating the potential for human error in manual meter reading. It will also help by immediately identifying any irregularities in water usage, such as leaks.
In the future, customers will have access to the AMI web portal which allows easy access to information about your water consumption. This will include the ability to compare current usage to previous periods and set email and text alerts to achieve conservation goals. The schedule for the Smart Meter Customer Portal rollout is still being developed and the City will notify customers once it’s available for use.
Water utilities all over the world are utilizing AMI technology, primarily because it provides accurate water usage information. The reading at the meter is converted into a digital format using technology that has proven to be highly reliable and secure. AMI improves accuracy mostly because it eliminates the potential for human error in manual meter reading and data processing. Similar systems are already in use in nearby communities including Beaufort-Jasper Water and Sewer Authority in South Carolina.
The water meter unit at your location (i.e. the endpoint) that sends your meter reading has a unique identifier that is transmitted along with the meter read and usage data. This unique identifier is compared electronically to your account record to ensure that the meter reading matches the meter assigned to your account.
Your account information is secure. Data transmitted through the system is protected and proprietary communication protocols are used.
No. The data transfer is through a standard cellular signal, so the power of the radio frequency does not pose any health risk different than a cell phone. The technology selected by the City of Savannah sends a signal that can be compared to a cellular text message. The products that make up the AMI system are stringently evaluated for safety and meet all standards established by the Federal Communications Commission (FCC), and Institute of Electrical and Electronics Engineers (IEEE).
No. The technology operates as a very low-powered cellular type signal that is regulated by the (FCC) against interference. As such, it is unlikely that it will interfere with the operation of other electronic devices.
No. You will continue to enjoy the same high-quality water you have come to expect from the City of Savannah Water System.
Digital photographs will be taken of the last meter reading on each existing meter that we replace, should any questions arise. The installer (Utility Partners of America or UPA) will provide these photographs to the City of Savannah so that our utility billing staff will have this information available to answer any questions that might arise.
The City of Savannah staff and the meter installer (UPA) will locate the meter box containing your water meter and mark it with blue paint and a pin flag. For residential customers, replacing the water meter will require installers to briefly turn off the water service to your residence. This allows installers to remove the old meter and install a new one. Water service may be interrupted for commercial customers as well. When the new meter is installed, the installer will test the new AMI water meter to ensure that it is operating properly.
The installer will attempt to try and turn on an outdoor water spigot at each location following AMI meter installation to flush the system and re-establish pressure. For any customer that has experienced a water service interruption in the past, they know that these type issues can occur on water service reconnection, but they should resolve quickly by flushing the system outside or inside for a short period of time.
Installations will be completed systematically via a city-wide plan being developed by the installation team. The City will notify customers prior to the field work associated with their meter replacement.
For customers with a standard water meter, a post card will be mailed approximately two weeks before the planned installation at your location and the installer (UPA) will place a door hanger at your location after the installation is complete. The UPA doorhanger will include information for the customer that they can utilize in the event of any questions or concerns following the installation exercise.
In most instances, installation should take less than thirty (30) minutes. Some installations may take longer but we do not expect any major water service interruptions in connection with this project.
The installer (UPA) will be able to schedule a specific time with any customer if the situation necessitates such an approach. The customer service number for UPA is 800-417-5605 if you need to contact them about scheduling your installation.
Customers can contact the City about the AMI Smart Water Meter Project by using the 311 service, or emailing email@example.com or by calling 912.651.6585.
Customers can contact the City Utility Billing Customer Service staff by visiting www.savannahga.gov/customercontact or by calling 912-651-6460.
Food trucks and push carts must pay an annual fee of $150 and submit an application for Mobile Food Service Unit (MFSU) Location Approval to the zoning office if they are interested in public property sites, private property sites, or both. After obtaining zoning location approval, they must obtain permits for their Base of Operation and their food truck from the Georgia Department of Public Health prior to operation. They must also obtain a Business Tax Certificate (a.k.a. business license) from the City Revenue Department. For more information, visit this link:
Typical timeframe to obtain a Business Location Approval on average is 7 to 10 business days. The business use/zoning classification, a change of business use/occupancy, the volume of applications received all factor in the processing timeframe. Note: If a building/trade permit or a site development permit is required your BLA will be pending the completion of those permits and a certificate of occupancy(CO) or a certificate of completion(CC) is obtained
2) Determine what water and sewer fees would need to be paid for the proposed location. Contact Water & Sewer Planning & Engineering at (912) 651-6573.
3) Contact the Revenue Department at (912) 651-6450 to understand the requirements for your type of business, which could include professional licenses, health department approval, background checks, certificate from the agricultural department, etc., depending on the type of business. Business Approval Process Brochure
Applications are also available from the Clerk of Council's office in City Hall, the City of Savannah Development Services Department located at 5515 Abercorn Street, and the Metropolitan Planning Commission (MPC) located at 110 East State Street. Zoning Board of Appeals (ZBA) application
While generally accurate, you should not rely on that information when entering into any contractual obligations. Please call the City of Savannah Zoning office at (912) 651-6530 and speak to a zoning inspector to verify the correct information before signing any agreements. SAGIS Help Document
The City of Savannah Department of Cemeteries maintains records for the City’s five municipal cemeteries. Information may be obtained from the main office located at Bonaventure Cemetery or from our satellite office located at Laurel Grove North Cemetery. Information is also available on kiosks located on the porch of the Bonaventure Cemetery Administration Building, the gazebo at Laurel Grove North, and near the main entrance to Laurel Grove South. Additionally, burial records can be obtained by clicking on the “Burial Records” link on the Department of Cemeteries web page.
No. The Department of Cemeteries does not provide tours; however, tours are available through private tour companies. Additionally, the Bonaventure Historical Society offers free tours on the weekend of the second Sunday of each month. The Bonaventure Historical Society also offers a brochure containing points and people of interest in Bonaventure Cemetery. The brochure is available for a donation in the Bonaventure Cemetery Administration Office.
Zoning Petitions filing fee of $170.00. All other petitions at no cost.
Access/Egress control Systems and plans shall be per NFPA 101, NFPA 70, and NFPA 72, as amended by the State of Georgia with applicable 120-3-3.
Required documents listed below for new installs:
Required documents listed below for alterations/repairs/modifications of existing systems:
Access/Egress control system demo:
Required documents listed below:
Two-way Area of Refuge Systems and plans shall be per NFPA 101 and NFPA 72, as amended by the State of Georgia with applicable 120-3-3.
Two-way Area of Refuge system demo:
Click to Enter Systems and plans shall be per NFPA 70, and City of Savannah ordinances.
• Submit your current low voltage license issued by the state of GA.
• Detailed installation drawings
• Secondary power
• Product submittal package.
• Detailed plan to show what is being removed/replaced or altered.
• Product submittal
Click to enter Demo:
• Submit your current low voltage license issued by the state of GA.
• Plan to show what area of the system are being removed/replaced or altered.
Emergency Radio Systems (BDA) plans shall be per IFC, NFPA 1221, NFPA 70, and NFPA 72, as amended by the State of Georgia with applicable 120-3-3.
Emergency Radio System (BDA) Demo:
• Submit you current FCC license, Issued by the Federal Government.
• Floor plan to show what area of the system are being removed/replaced or altered.
Fire Alarm Systems and plans shall be per NFPA 72, as amended by the State of Georgia with applicable 120-3-3.
Required documents listed below for alterations/repairs/modifications of existing systems:
Fire alarm system demo:
Fire Sprinkler Systems and plans shall be per NFPA 13, 13D, or 13R as amended by the State of Georgia with applicable 120-3-3.
Fire sprinkler system demo:
Required documents in the order listed below:
All installations of fire suppression systems shall, where applicable, be installed in compliance with one of the following: NFPA 17 2017 edition or 17A 2013 edition and U.L. 300, or NFPA 12, or NFPA 12A, or NFPA 13, or NFPA 2001 as amended by the State of Georgia with applicable 120-3-3.
Required documents listed below for new install:
Suppression system demo:
Gas Detection Systems and plans shall be per NFPA 72, and NFPA 720 as amended by the State of Georgia with applicable 120-3-3
Gas Detection System demo:
2. Zone X Shaded or X-500: (Moderate Risk) This area is projected to have a foot of water standing if experience a storm intensity of a small hurricane. Flood insurance is strongly encouraged to be purchased at a preferred rate and the finish floor elevation to be constructed at least two feet above the highest adjacent finished grade.
Below Areas within the Special Flood Hazard Area (SFHA) - High Risk or 100 year Floodplain Design Flood Elevation (DFE): is the elevation based on the Base Flood Elevation (BFE) plus required freeboard. Savannah has a one foot free board requirement.
3. Zone A, AE, AH & A0• Finish floor or bottom of the lowest wooden floor joist to be at or above the Base Flood Elevation (BFE) plus one foot freeboard. . • Hydrostatic Vents are required if have a crawl space or garage below the DFE.• Flood resistant materials shall be used below the DFE.• Bottom of exterior A/C unit and bottom of all duct work, plus generators and natural gas must be above DFE.• Elevation Certificates (EC): two submissions of an EC are required. + “Under Construction” EC is required to be submitted once the lowest finish floor has been set to verify the lowest floor elevation. No additional inspections can be completed until the EC has been submitted and reviewed by the Floodplain manager. + “Finish Construction” EC is required to record the lowest habitable finish floor, garages floor, a/c units, hydrostatic vents, and fuel tanks servicing the dwelling. Note the Finish Construction EC is required prior to releasing of power and Certificate of Occupancy.• New construction and additions must provide a “No Adverse Impact” letter from a Georgia licensed engineer certifying the match of compensatory storage. 4. Zone VE (Velocity Zone)• Materials requirement and Elevation Certificates: Same as above AE & AH.• Cannot bring Fill onto the site.• Cannot have reinforced parking slabs.• Must have the bottom of the lowest horizontal structural member at or above the DFE.• Must have Georgia licensed engineer design and certify “as-built” of the foundation, freedom of obstruction, and breakaway walls.• Submit and record with the deed a “Non Conversion” letter stating that the area below the main structure will not be converted into a habitable space.• Hydrostatic vents are not permitted – enclosures require BREAKAWAY WALLS only.• New construction and additions must provide a “No Adverse Impact” letter from a Georgia licensed engineer certifying the match of compensatory.• Storage Flood insurance rates increase dramatically for enclosures larger than 300 square feet.
The A, AH and AE Zones are the flood zones which are common in Savannah. These areas are in the “High Risk” area and are prone to flood with rising water in both the 100 year and the 500 year storms. Structures have a 1% annual chance of flooding and a 26% chance of flooding over the life of a 30-year mortgage. An unnumbered “A” zone means that no Base Flood Elevation (BFE) above Sea Level has yet been determined. “AE” means a base flood elevation has been determined. For example, “AE-15" means that the lowest finished floor elevation of the structure must be at or above 15 NAVD 1988 because that is where the predicted flood water will rise. Zone AH indicated shallow flooding, usually in the form of a pond, with an average depth ranging from 1 to 3 feet. All new construction must be constructed above the designed base flood elevation (DBFE). Also, in this zone the “50% rule” applies.
The VE Zones are the most dangerous flood zones. VE zones are in the “High Risk” area and will experience rising waters, severe winds and wave action greater than three feet. Homes in this area are on the south side of Savannah along the Forest and Vernon Rivers. To protect against wave scouring and frontal velocity, structures must be elevated so that the lowest horizontal structural member (floor joist) is above the designed base flood elevation (DBFE). Such construction usually means placing the structure on piles (pilings), and these pilings must also be anchored to resist flotation, collapse and lateral movement due to the combination effects of wind and water loading forces of the 100 year storm. A registered professional engineer or architect must develop, review and certify the structural design, specifications and plans. The 50% Rule also applies here too.
The Coastal A Zone: is a term that is used to draw a distinction between coastal V zones and inland A Zones, and to highlight similarities between V Zones and A Zones in coastal areas. A building in this area is subject to breaking wave heights between 2.9 feet and 1.5 feet. Building damage in Coastal A Zones is consistent with those observed in V Zones, not riverine A Zones. The City has not mapped the Coastal A zone at this time.
To request City services, please call 3-1-1 or complete the online customer service e-Request form.
Visit the Staff Directory to find all department contact information for the City of Savannah. To request City services, call 3-1-1 or use our online form at savannahga.gov/311.
The #glassonly recycling drop location program is free to residents of the City of Savannah.
Yes. Broken bottles, jars and jugs are accepted at the #glassonly recycling drop sites. Please ensure they are clean and dry before putting them in the recycling bin.
Yes. If you can remember to take your lids off before recycling your glass, that is preferable. However, if you happen to forget to remove those lids before you drop your glass in the bin, no worries. We have powerful magnets that will separate the metal lids from the glass during our processing.
This is one of the most common recycling mistakes. All recyclables need to be both clean and dry ensuring liquid and food residue is removed as the residue contaminates the material preventing recycling. Only putting clean and dry glass in recycling bin also keeps the roll-off container cleaner and less stinky making the recycling experience more enjoyable for other residents.
No. You do not need to use soap to clean your recyclables. Simply rinsing them, ensuring all residue is removed, and drying them is sufficient.
When glass is collected in #glassonly recycling containers, it results in a cleaner glass stream resulting in a higher recovery rate of the glass material. U.S. manufacturers need this clean material to reduce raw material demands.
Single-stream recycling, which commingles all recyclables (paper, cardboard, metals, plastics, and glass) in one bin, has been the primary means of collecting recyclables in the U.S. since the early 1990’s. When glass is collected in single-stream recycling collection programs, it breaks and embeds into other materials, creating contamination and decreasing material value. This results in large amounts of collected material going to U.S. landfills.
Contamination occurs when materials are not properly cleaned, such as when food residue remains on a container, or when non-acceptable items are tossed into the recycling bin.
Yes. Date TBD. Stay tuned to the City of Savannah and The Upcycling Company’s websites and social for program announcements.
Please visit https://recycleglasshere.com/recycle-glass/ and go to the Request Drop Location form. Complete and submit your request and we will consider your request as we expand the #glassonly recycling drop location program.
Recycled regionally for reuse in the glass industry.
According to the EPA, the current glass recycling rate is around 31% annually.
In 1990, the Georgia Development Impact Fee Act (DIFA) was enacted into law, and it significantly affected the way local governments in Georgia pay for public services and facilities. Impact fees are one-time fees charged to land developers to help defray the costs of expanding capital facilities to serve new growth. DIFA enables local governments to charge new development for a proportionate share of infrastructure capacity it requires. However, the Act places restrictions on the categories of capital facilities for which new development can be charged. It also establishes rules under which impact fees must be calculated, collected, expended, accounted for, and administered.
In January 2022, the City Council appointed seven members to serve on the Development Impact Fee Advisory Committee to assist and advise City Council on the adoption of a development impact fee ordinance. Since the committee was advisory, no action of the committee was considered a necessary prerequisite for municipal or county action in regard to adoption of an ordinance. Members of the committee included Jim Collins, Monica Mastrianni, Tomeca McPherson, Melissa Phillips, Pat Shay, Dwayne Stephens, and Bryan Wardlaw.
The City completed a Methodology Report which contains growth forecasts and identifies capital projects needed to meet the City’s Level of Service standards. It also presents calculations related to establishing the maximum impact fees that could be charged for the public facility categories which includes:
The information provided in the Methodology Report comprises the Capital Improvements Element (CIE). Prior to its adoption as part of the Chatham-Savannah Comprehensive Plan (2040 Plan), the document was reviewed by the Coastal Regional Commission (CRC) and the Georgia Department of Community Affairs (DCA) to ensure consistency with the Development Impact Fee Compliance Requirements and to allow for the submission of comments. In January 2023, DCA notified the City that the revised CIE adequately addressed the State’s requirements.
On February 23, 2023, the City Council adopted the CIE which amended the 2040 Plan, Development Impact Fee Ordinance, and affordable housing exemptions. The impact fee program goes into effect on July 1, 2023.
Savannah City Council adopted a three-year phased implementation of the impact fee program based on the following schedule:
Savannah City Council adopted an exemption for the development of affordable housing. If funding is available, affordable housing is eligible for a 25% reduction in the payment of impact fees based on the following standards:
For a list of items to be completed before a CO can be issued, view the “Commercial Building Project Closeout Checklist”. Commercial Building Project Closeout Checklist
No. Savannah's public library branches are part of the Live Oak Public Library system. The main public library branch is Bull Street Public Library, located at 2002 Bull Street.
The Municipal Archives is open to the public for research. However, you must arrange a research appointment before coming to the Municipal Archives in City Hall. If you do not have an appointment, we cannot guarantee that staff will be available to assist you. To make a research appointment, please contact the Archivist through
One of the main functions of the Municipal Archives is to preserve the records of the City of Savannah government. Therefore, we maintain archival records of the Savannah City Council and of the City's operating bureaus and departments. We also maintain publications produced by and/or for the City of Savannah. For more information on our collections, please see
For more information about the Business Tax Certificate and Article Y, please contact the Revenue Department at 651-6451. Business & Alcohol Regulations
A Business Tax Certificate application can be obtained at the Revenue Department. Business hours are Monday - Friday, 8:15am - 5:00pm (with the exception of holidays). For more information about the Business Tax Certificate application process, please contact the Revenue Department at 651-6451.
A request to inspect or copy records may be made either orally or in writing. For purposes of documenting and clarifying the scope and timing of the request, it is a better practice to make the request in writing. Requests for public records from the City of Savannah can be made using the Public Records Request form. Public Records Request Form
A permit fee is also charged for all permits. The all-inclusive building permit fee for building additions, renovations and new construction will be determined by the cost of construction. If a project only includes a single trade, you may pay a fee for a trade permit. If two or more trades are involved, an all-inclusive building permit may be requested. The cost for either is based on the cost of construction.
The Plan Review Fee is paid at the time of application, and the Permit Fee is paid at the time the permit is issued.
See the document “Building Permit & Plan Review Fees” for the actual fees. Building Permit & Plan Review Fees
Please note that if the electrical permit is part of an all-inclusive building permit, then the fees are paid at the time that the building permit is issued.
See the document “Building Permit & Plan Review Fees”. Building Permit & Plan Review Fees
Please note that if the mechanical permit is part of an all-inclusive building permit, then the fees are paid at the time that the building permit is issued.
Please note that if the plumbing permit is part of an all-inclusive building permit, then the fees are paid at the time that the building permit is issued.
Refer to www.savannahga.gov under Development, Site Development Permits for more information. See below process flow chart. Site Development Permit Process Flow Chart
Refer to www.savannahga.gov under Development, Site Development Permits for more information.
The city collects two development fees for a Site Development Permit: 1) The Site Plan Review Fee, and 2) the Erosion Control Fee. These fees can be paid either by check, or through the City’s online permit tracking system, eTRAC, once a permit application has been received and the fees have been invoiced through eTRAC. The Site Plan Review fee is payable at the beginning of the review process. The Erosion Control Fee is payable after the City Engineer’s approval of the plans and before the preconstruction meeting can be scheduled. Additional fees may be charged by certain departments (water and sewer, traffic engineering, park and tree, etc...) during the development process. Development Services Fees
Once the site plans for a project are approved by the City Engineer, a Preconstruction meeting (“Precon”) is scheduled by the consultant/engineer. The land disturbance permit is issued by the site inspector at the Precon.
1. Completion Bond – Needed to ensure completion of any punchlist items remaining from the site work final inspection as well as acceptance of as-built drawings. This bond is for commercial projects only and has a 12 month, automatically renewing term. 2. Utility Warranty Bond – Needed to provide a 14-month warranty for all new publicly maintained infrastructure, as well as work within the public right-of-way. Bond must be provided in the amount of 10% of the total cost of the publicly maintained improvements, and has a 14 month, automatically renewing term. 3. Landscape Warranty Bond – Needed to ensure required landscaping and trees are maintained during the 2 year warranty period. This bond has a 24 month, automatically renewing term (26 months is recommended to avoid potential renewal fees). 4. Construction Bond – Needed prior to the recording of a subdivision plat when the new subdivision requires additional infrastructure to serve new lots. Visit the Project Closeout Requirements web page, “Bonding Requirements” on www.savannahga.gov, for more information. Project Closeout- Bonding Requirements
1. Cash/check 2. Surety Bond 3. Letter of Credit
Visit the Project Closeout Requirements web page, “Bonding Requirements” on www.savannahga.gov, for guides for bonds and letters of credit to ensureproper language. Guides for Bonds and Letters of Credit
1. Completion Bond – Will be returned upon acceptance of as-built documents and completion of any punchlist items. 2. Utility Warranty Bond – Will be returned upon successful completion of the 1 year Utility Warranty Inspection. 3. Landscape Warranty Bond – Will be returned upon successful completion of 2 year Landscape Warranty Inspection 4. Construction Bond – The bond is reduced to 50% of the total value of the infrastructure, upon provisional acceptance. The remaining 50% is released upon final acceptance of infrastructure.
Contact Development Services at (912)651-6510 for more information.
No. For information regarding City demolition and/or new construction projects, please contact the Office of Capital Projects Management at (912) 351-3409 or visit their website at the following link: Office of Capital Projects Management
You can reschedule one time only unless you are in contempt of court. This can be done by phone or in person. DUI’s will need to get approval from the district attorney’s office. If you need an extension to hire an attorney we can reschedule for you.
No. All trials in Recorder’s Court are bench trials. Bench trials are trials in which evidence is presented to a judge, and in which the judge renders a verdict. However, if you desire a jury trial you can send your case up to state court as long as it is not a local ordinance.
Yes. However, not all tickets can be paid online as some require a mandatory court appearance.You can go to savannahga.gov to pay your fine.
Yes. The court accepts Visa, MasterCard and debit cards. The court also accepts cash, money orders and certified checks.
The judge will review the proof of insurance on your court date. You do not have to appear in court; however, if the proof is not accepted by the judge, you will be notified of a new court date.
If the vehicle you were driving was not insured, you must appear in court on your court date.
If the vehicle you were driving is covered by a "fleet policy", you must appear in court and present the insurance card to the judge and to testify that the vehicle is covered by the policy referenced on the card.
View the Georgia Points System See O.C.G.A. 40-5-57 for complete code. You can call the DMV at 678-413-8400
If you are licensed by another state, contact the licensing authority of that state. The Recorder’s Court of Chatham County has notified the Georgia Department of Motor Vehicle Safety that you failed to appear before the court to answer to the charges alleged by the officer issuing you a citation. As a result, the Georgia Department of Motor Vehicle Safety may have suspended your driving privileges. This suspension will remain active until the Department receives notice from the Court that you have met all sanctions imposed by the Court. If you are licensed by another state, contact the licensing authority of that state. Once you satisfy the sanctions imposed by the Court, you will be given the “Defendant’s Receipt” (pink receipt) of the suspension notice. If you are licensed by the State of Georgia, you must present this copy to the Georgia Department of Motor Vehicle Safety. You can do this by taking this receipt to your local Driver's License Office. If you are licensed by another state, contact the licensing authority of that state. As a result of this suspension, the Georgia Department of Motor Vehicle Safety requires that you pay a reinstatement fee before your driving privileges will be reinstated. The Court will notify the Georgia Department of Motor Vehicle Safety that you have satisfied all sanctions imposed. However, the reinstatement process will move faster if take your “Defendant’s Receipt” to the Department of Motor Vehicle Safety or local Driver's License Office.
If you are licensed by another state, contact the licensing authority of that state. If you have any questions regarding your driving privileges you should contact:
Savannah Office 1117 Eisenhower Dr. Savannah, GA 31405 (912) 691-7400 Main Office 2206 East View Parkway Conyers, GA 30013-5755 (678) 413-8400
To allow time for your citation to be processed, please wait 3 to 4 weeks for your payment to be put in the system. All citations are subject to a fine. Depending on the agency issuing the citation, the following information may appear on the back of the citation issued to you. FOR FURTHER INFORMATION CALL THE RECORDER’S COURT OF CHATHAM COUNTY (912) 652-7425
IMPORTANT If you intend to enter a plea of “not guilty” to the charge(s) against you, contact the Clerk’s Office at the number listed above. You will be assigned a bench trial date different from the date indicated on the front of this citation.
If you wish to waive your right to a hearing and enter a plea of “guilty”, you may pay your fine, in full, by appearing at or mailing your money order/cashiers check made payable to Recorder’s Court to the address below or pay online at savannahga.gov. Be sure to include your citation with your payment. Call the Clerk’s Office or visit the court’s website (www.savannahga.gov) to determine the amount of the fine. The Recorder's Court of Chatham County Attention: Cashier 133 Montgomery Street Savannah, GA 31401 You may pay your fine between the hours of 8:15 A.M. and 4:30 P.M., Monday-Friday. No credit cards will be taken after 4:00 pm.
If you wish to appear in court to enter a plea of “guilty” or “no contest” to the charge(s) against you, appear in court on the date and time shown on the front of the citation. If you enter a plea of “not guilty” at this hearing, your case will be assigned to a trial calendar and you will be asked to return to court on the trial date.
PURSUANT TO GEORGIA CODE 17-6-11, IF YOU HAVE BEEN ISSUED A COURT SUMMONS AND FAIL TO APPEAR TO ANSWER TO THE CHARGE, A WARRANT WILL BE ISSUED FOR YOUR ARREST AND/OR YOUR DRIVER’S LICENSE SHALL BE SUSPENDED BY THE GEORGIA DEPARTMENT OF PUBLIC SAFETY. THE FOLLOWING OFFENSES REQUIRE A MANDATORY COURT APPEARANCE1. No Insurance (if unable to provide proof prior to court date).2. Driving under the influence of alcohol/ drugs.3. No license, Driving on a suspended or revoked license.4. Failure to report an accident.5. Hit and run or leaving the scene of an accident.6. Using vehicle in fleeing or attempting to elude an officer.7. Racing.8. Reckless driving, aggressive driving or laying drag.9. Fraudulent or fictitious use of driver’s license or fraudulently obtaining a driver’s license.10. Homicide or feticide by vehicle.11. Homicide or serious injury by interfering with a traffic control device or railroad sign/signal.12. Serious injury by vehicle.13. Any felony in which a vehicle is used.14. Suspended registration.15. Striking an unattended vehicle.16. Speeding: 35 miles or over or if in a school or work zone 30 miles and over
THE GEORGIA DEPARTMENT OF MOTOR VEHICLE SAFETY IS RESPONSIBLE FOR THE ISSUANCE AND/OR SUSPENSION OF A PERSON'S DRIVING PRIVILEGES. IF YOU HAVE REASON TO BELIEVE THAT YOUR LICENSE HAS BEEN SUSPENDED BY THE DEPARTMENT OF PUBLIC SAFETY AS A RESULT OF A TRAFFIC CONVICTION AND/OR FAILURE-TO-APPEAR, YOU WILL NEED TO PROVIDE THE COURT WITH SOME AND POSSIBLY ALL OF THE FOLLOWING INFORMATION:
CITATION NUMBER TO OBTAIN THIS INFORMATION, YOU SHOULD CALL THE DEPARTMENT OF MOTOR VEHICLE SAFETY. (678) 413-8400
#1 PET or PETE (polyethylene terephthalate) - Soft drink cans; mouthwash, water, and beer bottles; peanut butter containers. - Salad and vegetable oil containers; food jars.#2 HDPE (high density polyethylene) - Milk jugs; juice bottles; bleach, detergent, and household cleaner bottles. - Oil bottles; shampoo bottles; butter and yogurt tubs; toys. #3 Vinyl or PVC - Window cleaner and detergent bottles; cooking oil bottles; garbage cans.#4 LDPE (low density polythylene) - Food storage containers; squeezable bottles; dry cleaning and shopping bags.#5 PP (polypropylene) - Some yougurt containers; syrup bottles; ketchup bottles; caps; medicine bottles.#6 PS (polystyrene) - Meat trays; egg cartons; aspirin bottles; some food containers; CD cases; toys. - Clean food trays, plastic cups, throwaway utensils, plastic (NO STYROFOAM). #7 Miscellanious - Plastic containers, plates, and utensils; 3 and 5 gallon water bottles. - Aluminum, tin or steel cans; paper; newspaper; magazines; junk mail. - Glass; dry cardboard (boxes must be broken down).
Carton RecyclingShelf stable cartons - Juice; milk; soy and grain milk; soup and broth; wine.Refrigerated cartons - Milk; juice; cream; egg substitutes; soy and grain milk.
Yes, you can pay your water bill at savannahga.gov/utilitypay. Please have a copy of your latest bill handy when making your payment.
Please visit the How to Set Up Water Service web page for information on how to begin your water service.
Some check cashing businesses and online payment services accept payments for City accounts, however, these payments are mailed in or hand-delivered to our office and not posted until received by our staff. We recommend using the City's online payment portal for utility bills, www.savannahga.gov/utilitypay.
Ad valorem taxes (which means “according to the value”) are levied on real and personal property each year. Real property is land and any improvements such as buildings/houses or parking lots. Personal property is inventory and fixtures used in conducting business, boats, and machinery, etc. The basis for ad valorem taxation is the fair market value of the property as determined by the Chatham County Tax Assessor’s Office. Georgia law says only 40% of that value is taxable which is referred to as the assessed value.
Real Property is just another way of describing real estate; it is land and any improvements such as buildings/houses or parking lots. If you’re paying property taxes on a house, you’re paying Real Property taxes. Personal Property is inventory and fixtures used in conducting business, boats, and machinery, etc.
Property tax revenues are used by the City of Savannah for General Fund maintenance and operations. Property taxes fund services such as our police and fire departments; the development and maintenance of our parks, our streets and sidewalks; and the departments that manage planning and zoning, as well as neighborhood, housing, and economic development initiatives.
To learn more about the allocation of funds to programs and services offered by the City, please visit the Office of Management and Budget to view the latest City budget online.
The basis for ad valorem taxation is the fair market value of the property as determined by the Tax Assessor’s Office.
(Property Value x Assessment Rate) - Exemptions) x Property Tax Millage Rate = Tax Bill
Here is an example calculation for a home with a market value of $100,000 in the City of Savannah:
*Please note: locally, the School Board and Chatham County set and assess property taxes separately and in addition to the tax rate set and collected by the City of Savannah. Chatham county residents who reside within Savannah’s city limits are required to pay both County and City property taxes per Georgia law. Property owners in the County and City pay School Board taxes. School Board taxes are collected by the Chatham County Tax Commissioner.
Real Property taxes are billed annually in two installments. The first installment bills in April and is typically due mid-June.* The first installment bill is based on half of the prior year’s tax amount. For example, if a parcel was billed at $500 for 2019 taxes, the 2020 first installment bill is half of that amount, $250. The second installment bills in September and is typically due mid-November.* This bill reflects changes for the current year to the property value, exemptions, and the millage rate.
*Please note all due dates are set at the time bills are printed and may be subject to change.
No. Property tax payments must be received and posted to the account on or before the due date to be considered on time and avoid penalty or interest charges.
Yes. In accordance with O.C.G.A. 48-2-40-44, delinquent taxes are charged interest at an annual rate equal to the bank prime loan rate as posted by the Board of Governors of the Federal Reserve System or any publication that may supersede it, plus 3 percent, to accrue monthly. Once taxes are 120 days late, a 5% penalty is added to all bills, except for Homestead property less than $500.00. The penalty will continue to accrue at 5% each additional 120 days up to a maximum of 20% of the principle amount due.
No. Failure to receive a tax bill does not relieve you of the responsibility to make payment by the due date. If you did not receive a tax bill, a copy of your bill is available online (www.savannahga.gov/propertytax). You may also contact the City of Savannah Revenue Department Property Tax Unit by phone at (912) 651-6455 or visit our office location (305 Fahm Street, Savannah, GA 31401) to obtain a copy of your bill Monday-Friday, 8:15 a.m. to 5 p.m.
The City does accept partial payments of taxes up to the second installment due date; however, to avoid interest or penalty, taxes must be paid in full on or before the second installment due date.
The City does not make payment arrangements for current or delinquent taxes.
Note: When paying your City property taxes online for your home or other real estate, please select "Real Property" from the text links, as seen below:
No, we do not send individual bills to mortgage companies; however, all major mortgage companies and third party tax processors are provided a copy of the complete billing file with each installment, and a delinquent file after the second installment due date passes.
The Chatham County Board of Assessor’s (BOA) appraisal staff determines and makes recommendations to the BOA. The Board of Assessors approves the values. The BOA website, which has more information about their process, can be found at https://boa.chathamcountyga.gov
Board of Assessors222 W Oglethorpe AveSuite #113Savannah, Georgia 31401
Phone: (912) 652-7271
A millage rate is the tax rate used to calculate local property taxes. The millage rate represents the amount per every $1,000 of a property’s assessed value. Assigned millage rates are multiplied by the total taxable value of the property in order to arrive at the property taxes.
Millage gets its name from the Latin word "millesimum," or "mill" for short, which means "thousandth part" (1/1000). The term millage rate is also referred to as the mill rate or the effective property tax rate.
The current millage rate can be found on our website at www.savannahga.gov/millagerates.
The City of Savannah millage rate is approved by Savannah City Council.
Property owners may apply for exemptions through the Chatham County Assessor’s Office. Exemptions are a form of tax relief that can reduce the net taxable value of your property.
For more information on applying for exemptions. including the Homestead Exemption (for homeowners who occupy the property as their primary residence) and other special exemptions based on age, income, disability, or other criteria available to property owners, please contact the Chatham County Assessor’s Office at (912) 652-7271. Or visit their website at https://boa.chathamcountyga.gov.
Specific questions regarding your assessment should be directed to the Chatham County Assessor’s Office at 912-652-7271. They can provide you with the requirements and deadlines for appealing your value.
Yes. If a property’s value is under appeal, it will be billed at the prior year’s value or 85% of the current value, whichever is less. The tax amount billed is due at the time of the second installment billing due date, regardless of whether the appeal has been resolved. Once the appeal is resolved, a new bill is generated or a refund will be issued accordingly.
A property tax Fi.Fa. is a lien placed against a piece of property for failure to pay taxes when due. Literally, "fieri facias," means "cause it to be done." This is a judicial writ directing the sheriff to satisfy a judgment (such as unpaid delinquent taxes on real or personal property) from the debtor's property. Because a Fi.Fa. indicates a late payment or non-payment of a bill, it may affect the credit standing of the property owner(s). It may also result in the owner(s) loss of the property through tax sale. Therefore, prompt payment of property tax bills, like any other bill, should be taken seriously.
The City of Savannah holds approximately 6 tax sales each year. Properties scheduled for tax sale are advertised in the public notice section of the Savannah Morning Newspaper beginning four weeks prior to the sale. The listing is also posted on the City of Savannah website at www.savannahga.gov/taxsale.
Properties sold at tax sale may be redeemed by the original owner within a year and one day of the tax sale by contacting the winning bidder and paying the purchaser the amount of the winning bid plus 20%.
Follow link -> 2019 Sanitation Service Guide
Yes. Savannah firefighters will install free smoke alarms and free batteries for Savannah residents. Rental properties are excluded. Having a working smoke alarm in each level of your home will alert you in the event of a fire, providing you with extra time to escape. Savannah Fire wants to help protect you from fire by installing free smoke alarms and providing a free home fire safety survey. Home fire safety surveys help residents discover potential fire hazards in their homes. If you or a loved one live in Savannah and need assistance with home fire safety, please call 651-6756.
Fire reports can be obtained 8 a.m. to 5 p.m., Monday through Friday, at the Fire Marshal's Office, located at 10 W. 33rd Street, at the corner of Bull and 33rd streets. There is a $6.50 charge for all reports. Cash is not accepted. Payment must be in the form of a cashier’s check or money order made payable to the Savannah Fire Department.
Yes. Free blood pressure checks are conducted at all Savannah Fire stations whenever firefighters are present. Look for a free blood pressure check sign out front.
Savannah Fire also conducts blood pressure checks at senior citizens centers, churches and community centers. Contact the Public Information Office at 912-644-5957 to schedule blood pressure checks for your community group.
High blood pressure can lead to devastating consequences, such as stroke, heart failure, heart attack, vision loss, and kidney disease. However, high blood pressure typically has no symptoms. The only way to know if your blood pressure is high is to have it regularly checked. Stop by your neighborhood fire station for a blood pressure check. If you are in an emergency situation call 911:
535 E. 63rd St.
5 Skyline Dr.
121 E. Oglethorpe Ave.
2401 Augusta Ave.
10 W. 32nd St.
3000 Liberty Pkwy.
6902 Sallie Mood Dr.
Station 82824 Bee Rd.
2235 Capital St.
13710 Coffee Bluff Rd.
11844 Apache Ave.
1205 Bradley Blvd.
11 McKenna Dr.
480 Highlands Blvd.
740 Chevis Rd.
Yes. As part of our focus on public fire safety education, we are happy to participate in your school or community event. We are proud of our profession, tools and apparatus. Firefighters provide lifesaving fire safety information sessions for all ages and allow groups to explore the equipment used in emergency situations. Please contact the Savannah Fire Public Information Office at (912) 644-5957 to schedule a station tour, fire safety demonstration or apparatus display.
Savannah Fire’s Public Safety Education Program is a free public service available for school, community and public events. We do not make appearances at birthday parties or for business promotions.
Yes. As part of our Public Fire Safety Education Program, we are happy to host your group at any of our fire stations. Please contact the Savannah Fire Public Information Office at 912 -644-5957 to schedule your free fire station tour.
Savannah is an ISO Class 1 city. ISO stands for the Insurance Service Office. It is a leading source of information about property/casualty insurance risk. ISO expert staff collects information about municipal fire protection efforts in communities throughout the United States. They analyze the relevant data to determine a community’s Public Protection Classification — a number from 1 to 10. Class 1 generally represents superior property fire protection. The ISO classification system evaluates everything from fire department training aids to the distance between fire hydrants. Virtually all U.S. insurers of residential and business property use the ISO Public Protection Classification system to calculate premiums. In general, the price of fire insurance in a community in an ISO Class 1 City is substantially lower than in communities with a poor ISO rating, assuming all other factors are equal.
No. Open burning and bonfires are prohibited under City ordinance.
Bonfires for ceremonial purposes require a $50 bonfire permit issued by the Fire Prevention Office. Fire equipment fees also apply if fire department equipment is deemed necessary by fire prevention officials.
Other forms of open burning can be conducted on commercial and private property ONLY UNDER THE FOLLOWING CONDITIONS WHEN THE PRIMARY PURPOSE IS FOR FOOD PREPARATION OR PROVIDING WARMTH:
Contact the Fire Prevention Office at (912) 644-5960, for further information
Si. Los bomberos de Savannah instalarán alarmas y bateríasgratuitas para los residentes de Savannah. Las propiedades de alquiler estánexcluidas. Tener una alarma de humo que funcione en cada nivel de su hogar loalertará en caso de incendio, brindándole tiempo adicional para escapar. El departamentoquiere ayudarlo a protegerse del fuego mediante la instalación de detectores dehumo gratuitos y participando en un cuestionario gratuito de seguridad contraincendios en el hogar. El cuestionario de seguridad contra incendios en elhogar ayudan a los residentes a descubrir posibles riesgos de incendio en sushogares. Si usted o un ser querido vive en Savannah y necesita ayuda con laseguridad contra incendios en el hogar, llame al 912-651-6756.
Los informes de incendios se pueden obtener de 8 a.m. a 5 p.m., de lunes a Viernes, 10 W. 33rd St. Hay un cargo de $6.50 por todos los informes. El pago en forma de cheque de caja o giro postal debe pagarse al nombre del Departamento de Bomberos de Savannah. No se acepta efectivo.
Si. Se puede chequear la presión arterial gratis en todas las estaciones de bomberos de Savannah, siempre que hayan bomberos presentes, busque por el letrero del mensaje al frente de la estacion. El departamento también lleva a cabo chequeos gratuitos de la presión arterial en centros para personas de edad mayor, iglesias y centros comunitarios. Comuníquese con la Oficina de Información Pública al 912-644-5957 para hacer una cita de chequeos de la presión arterial para su grupo comunitario.
La presión arterial alta puede tener grandes consecuencias devastadoras, como accidente cerebrovascular, colapso cardíaco, ataque cardíaco, pérdida de visión y enfermedad renal. Sin embargo, la presión arterial alta generalmente no tiene síntomas. La única manera de saber si su presión arterial es alta es por chequearla regularmente. Pase por la estación de bomberos de su vecindario para un chequeo gratis de la presión arterial. Si se encuentra en una situación de emergencia, llame al 911.
Las hogueras/fogatas con fines ceremoniales requieren unpermiso de $ 50.00 emitido por la Oficina de Prevención de Incendios. Lastarifas de equipo contra incendios también se aplican si los oficiales deprevención de incendios consideran necesario el equipo del departamento debomberos estar presente.
Otras formas de quema abierta pueden llevarse a cabo enpropiedades comerciales y privadas solo bajo condiciones específicas cuando elpropósito principal es la preparación de alimentos o para mantener unatemperatura agradable. Los materiales aprobados para hacer incendios incluyenleña, leña y carbón. Los materiales prohibidos para quemar incluyen: hojas,vegetación de la limpieza de la tierra, madera, materiales de construcción,materiales de desecho, basura, plástico, gomas, líquidos no destinados aencender carbón y materiales similares.
Para obtener más información, comuníquese con la Oficina dePrevención de incendios al 912-644-5960.
No. The Savannah Fire Department does not offer fire safety education certification courses for caregivers. However, the Georgia office of Insurance and Fire Safety - which requires fire safety certification for caregivers - has an online course registration form on the Georgia Office of Insurance and Safety Fire Commissioner’s website at https://www.oci.ga.gov/PublicEducation/CareGiverSignUp.aspx.
The Fire Marshal is located at 10 West 33rd St. If you wish to stop by and speak with our Fire Marshal staff, please call first or make an appointment (912-644-5960)
The best way to combat fires is to prevent them before they start. Routine building inspections are one of the most effective ways to do that. According to the Georgia State Code the Fire Marshal’s Office may inspect all structures and premises for the purpose of ascertaining and causing to be corrected any conditions liable to cause fire, contribute to the spread of fire, interfere with firefighting operations, or endanger life. We achieve our goal by:
You can schedule a construction fire inspection by visiting the Savannah Fire Marshal's Office website. Under tab Inspection / Permits find (Request an Inspection) click the form, fill out completely and submit. If you have questions about the form please contact our office at 912-644-5960.
You can schedule a fire inspection by visiting the Savannah Fire Marshal's Office website. Under tab Request a Business Inspection find (Request an Inspection) click the form, fill out completely and submit. If you have questions about the form please contact our office at 912-644-5960.
A fire inspector may stop by your business as part of our regular inspection routine or because you are a new business in the City of Savannah. If it is an inconvenient time for an inspection, the inspector will schedule a more convenient inspection time.
The Savannah Fire Marshal's Office does not currently charge an inspection fee for routine OCGA Title 25 fire inspections. Special Inspections will require a $75.00 fee for the inspection.
A fire inspector will issue you an Inspection Report/Violation Notice detailing all the conditions that violate the fire code and could cause a fire and endanger life and/or property. These deficiencies must be corrected immediately. A re-inspection to verify the abatement of the deficiencies noted will be coordinated with the business owner and the inspector. Most re-inspections are conducted 30 days after the initial inspection but a shorter follow-up period may be scheduled. Failure to correct the deficiencies prior to the first re-inspection date will result in the issuance of a final correction notice and another date will be identified to verify compliance. Deficiencies not corrected on the third re-inspection may result in a legal action.
On our page click (Inspections / Permits). Under permit application you will see "Click Here Savannah Fire Marshal Office Permit Application Form". Fill out completely and submit.
Property and business owners sometimes have safety concerns about their own operation or one that they have observed elsewhere. Please give us a call at 912-644-5960 for assistance.
A third party contractor should be contacted that specializes in the type of system that you need inspected or serviced. These third party contractors are required to submit copies of these inspection, testing and maintenance reports to the Fire Marshal’s Office where staff review the reports for compliance. There is no charge for the submission and review of the inspection, testing and maintenance reports at this time.
The Knox Box Entry System Program is an effort by the Savannah Fire Department and Fire Marshal's Office to provide property owners, within our city, a secure system that provides rapid, non-destructive, emergency access to residential and commercial buildings. The cost of the box and installation is the responsibility of the building owner. Please visit Knoxbox.com to get started.
Submit a non-compliant fire protection system by email; firstname.lastname@example.org or by phone 912-644-5960.
Click on a project point on the map. A pop-up with project specific information will come up. Scroll on the right to see project name, picture, description, status, category, number, and council district.
After a holiday, all segments will be swept in accordance with the established street sweeping schedule. Street sweeping schedules will not be altered after a major holiday.
Yes, street sweeping citations can be contested online or by calling the City of Savannah Sanitation Department at 912-651-6579.
Complete After school, Afterwork, or online at www.savannahga.gov/therapeuticsapplication, or you may request to receive your application via email or complete it in person at John S. Delaware Center at 1815 Lincoln St. (35th and Lincoln).
Youth must be in the 3rd grade or 9years old to participate in the after-school program. Adults must be 22 years old or older to participate in the Afterwork program.
Yes, you much reapply each quarter for the new session. No one is guaranteed a spot because they were in the program before. Applications must be submitted on or before the deadline. Applications must be filled out clearly and completely, or you will be placed on the waiting list.
We provide activities to go with the season.
A designated location will be assigned on the confirmation letter once your child has been accepted into the program. Participants must be picked up on time or dropped from the program after two late pick-ups.
We do not require medical documentation to verify a challenging condition. However, Special Olympics requires a physical (one a year) and a registration form (one time) for the Special Olympics participation.
Youth programming is from 3 pm – 6 pm. Adult afterwork programming is from 3:30 pm – 6 pm. However, program times and locations are subject to change each quarter/session.
Yes, both youth and adults have the opportunity to participate in the Special Olympics State competition three (3) times a year. We choose Special Olympics athletes from our classes who meet specific criteria.
Youth participants enrolled in school (within Savannah city limits) may be transported from school to the program site by a city vehicle. Parents or guardians must contact the school to authorize the release of their child to us. Transportation is limited; therefore, the minimum pick-up is two students per school. Therapeutic Staff can pick up adult participants from the EmployAbility Center; a large percentage of the participants work there and participate in the program. However, we will explore more options at other worksites if enough participants are picked up within the city limits. Parents/Guardians/caregivers may also transport participants to and from our programs.
Yes, visit www.savannahga.gov/utilitypay to pay your bill online. You must have your account number and barcode.
YES, you are responsible for paying your balance. You must pay any past due balances on old or existing accounts prior to re-establishing services at the same address or starting service at a new location. Failure to pay may result in collections action.
Low income seniors and disabled residents should review the Help to Our Community web page for information on that discount program.
Additionally, throughout the area there are agencies that may provide services to members of the community experiencing hardships. With the help of counseling and advocacy programs, citizens are able to connect with the assistance that is needed. Due to limited funding and eligibility requirements, program acceptance is not guaranteed. Please refer to our listing of Local Resources for Utility Bill Assistance.
Your bill is due 20 days after it is billed.
To learn more about your bill's life cycle and how to avoid delinquency, please visit our Avoid Late Fees, Penalties, & Service Shut-Off page.
Your account is a part of a billing cycle. We bill approximately 10,000 customers per month. Each billing is processed when all of the meters in your cycle are completely read. Holidays, weekends and unforeseen acts that impact the ability to read meters, such as inclement weather, make it impossible to read your meter on the same exact day. This means your bill will not be issued on the same day every other month.
Bills are issued bi-monthly. If you are not receiving bills, please contact Customer Service at 912-651-6460 to verify your mailing address and balance.
The barcode is located on the return stub of your bill, directly below your account number. The bar code will remain the same as long you have an account at the same address. A new barcode is issued when you transfer service to a new address.
For trash pickup schedules, please visit the Sanitation website or contact the Sanitation Department at 912-651-6579.
Yes, the Help to Our Community (H2OC) program provides a discount to low income seniors and disabled residents. Learn more on our webpage for H2OC.
All turn on services are the next business day, excluding holidays and weekends. Please ensure that all faucets in the home are turned to the “off position.” If a meter is being reinstalled, this may take up to two (2) business days.
Meters are read bi-monthly by meter readers throughout the year.
The majority of our meters read like an odometer. Please refer to our video on How to Read Your Water Bill and Meter.
We attempt to read every meter bi-monthly. In the event usage is estimated, you will be notified with a message on the bill stating “UNABLE TO READER METER, ESTIMATED BASED ON PRIOR USAGE.” The most common reason a meter will not be read is dog in yard, car over meter, locked gate, box full of water, overgrown brush or snake or wasp nest in box. If you receive an estimated bill please contact Customer Service at 912-651-6460 who will arrange for an actual meter reading. A revised Adjusted Bill will be issued once an actual meter reading is obtained.
The City of Savannah bills bi-monthly so it’s best to compare your usage to the same period from the prior year, if available. Some habits change depending on the season. Between the dates listed on your last bill, did you do any of the following:
If you cannot determine unusual water usage in your household, you may have a leak.
Not necessarily. Most water meters are located in the low lying areas and retain water sometimes from rain or an irrigation system. Please contact Customer Service at 912-651-6460 to arrange for a meter inspection.
Most leaks are easy to detect and fix. All you do is check, twist, and replace:
Check for leaks. Look for dripping faucets, showerheads and sprinklers. Check for toilets with silent leaks by putting a few drops of food coloring into the tank, waiting 15 minutes, and seeing if color appears in the bowl before you flush.
Twist and tighten hose and pipe connections. To save water without a noticeable difference in flow in your bathroom, twist on a Water Sense-labeled faucet aerator.
Replace the fixture if necessary. Look for Water Sense-labeled models, which are independently certified to use 20 percent less water and perform as well as or better than standard models.
Yes, in the event a customer receives an abnormally high billing as a result of a loss caused by leak, a Courtesy Leak Adjustment may be granted on up to two bills impacted after a repair is made. Please refer to our Water and/or Sewer Leak Adjustment Form and Policy for more information.
No, unless a pool repair is made. Please refer to our Water and/or Sewer Leak Adjustment Form and Policy for more information.
In the event that you have been underbilled for utilities, such as receiving sanitation and/or water and sewer services from the City before establishing an active utilities account, please note that you are still responsible for paying those charges for services rendered.
The City will issue you a “back-bill”, which represents charges not previously billed, for services that were delivered to you before the current billing cycle and prior to the establishment of your utilities account.
The City is authorized per the Revenue Ordinance to issue a back-bill for up to “a period of 3 years prior to date of discovery and correction of the [billing] error.” (City of Savannah Revenue Ordinance, Article U. Utility Service Fees, Section 12. BILLING OF UNDERPAYMENT; REFUND OF OVERPAYMENT)
The shut-off period for delinquency begins 38 days after the bill date.
Bill Life Cycle
$5 or 10% (whichever is greater)
Yes, late penalties apply to any account with a past-due balance. Payment arrangements are designed to give you more time to pay a delinquent balance without being disconnected. Until the past-due balance is paid in full, your account will be subject to late penalties.
Please refer to our Payment Arrangement page for more information.
Reconnection of service is done the next business day after we receive payment.
Zoning Board of Appeals (ZBA) application is available online at the City's website and the Metropolitan Planning Commission's website. See link below to application. Applications are also available from the Clerk of Council's office in City Hall, the City of Savannah Planning and Urban Design Department located at 20 Interchange Drive, and the Metropolitan Planning Commission (MPC) located at 110 East State Street.
For information related to signs within a Historic District, please contact the Metropolitan Planning Commission at 912-651-1440. Sign Dimensional Standards