FAQs • Savannah, GA • CivicEngage

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311

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1. What is 311?: 3-1-1 is an easy-to-remember telephone number that connects customers with highly trained Customer Service Representatives ready to help you with non-emergency City of Savannah government matters.

2. Who can call 311?: City of Savannah residents, businesses or tourists requesting non-emergency information or services pertaining to the City of Savannah government may call.

3. When can I call 311?: The 311 Action Center is open Monday- Friday from 8a.m.- 5p.m. urgent matters may also be reported after normal business hours.

4. Why 311?: The City of Savannah’s 311 Action Center is part of an ongoing effort to make access to City government easier and more responsive to the needs of residents, businesses and visitors. 3-1-1 provides a single point of contact for the City of Savannah’s government services.

5. Can I call 311 from my cell phone?: Yes. If for some reason you cannot get through on your cell phone, you may call 912-651-6565.

6. Can I submit anonymous service requests?: You may remain anonymous when submitting your service request to the 311 Action Center. However, the City departments responsible for delivering the service(s) you are requesting may wish to contact you for follow up or to request clarification, so you may wish to leave your name and phone number. Your contact information will only be shared with the City department working on your request.

7. How can I track my existing service request?: You can track your service request on the City of Savannah’s online 311 portal or via the SAV311 mobile app. You will need to know the service request number. We encourage users to create an account as there are many benefits associated to it, such as eliminating the need to re-enter your contact information each time you submit a request and you can easily track the status and view the history of your requests.

8. Does the Sav311 Mobile App cost anything to use?: _{The SAV311 mobile app is free. Please note that in the absence of a Wi-Fi connection, the application uses your cellular network connection to submit requests. Please check with your carrier to see if you will be charged for usage.}

9. What if I did not find what I was looking for and have additional questions or feedback?

We would love to hear from you! Please contact us:

· Email 311ActionCenter@savannahga.gov

· Call 311 (if outside city limits call 912-651-6565) · Or see the Savannahga.gov for general information

Please direct matters of public safety to police or 911. The 311 app and mobile web service are designed solely to assist in routine citizen requests.

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AMI Smart Water Meters

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1. What is Advanced Metering Infrastructure or AMI?: AMI stands for Advanced Metering Infrastructure. With AMI, every City of Savannah Water System customer (both inside and outside the City limits) will be able to accurately measure water usage in their home or business. This will be accomplished by the AMI unit automatically sending a secure, digital message to a data collection Cell Tower using a cellular signal—much like a cell phone does now. The Cell Tower then transmits all meter reads to the City of Savannah through a specialized software, where the information is processed within the City’s utility billing system.

2. Why is the City adopting AMI?: Installing AMI smart meters will enhance our customer service capabilities by maximizing the potential for consistent, accurate meter reads, thereby enabling our customers to have a high degree of confidence in the utility bills they receive. We are excited to implement AMI because it will enable us to improve customer service through the delivery of more accurate bills to all our customers. It will also reduce the need for City staff to come onto your property for manual meter readings.

3. How does AMI affect me?: AMI technology ensures that customers receive a more accurate bill for their water usage – no more and no less. It is important to understand that some older water meters run slower and under-register water use as they age. When we change out your older water meter with a new AMI smart meter, the bills generated by the new meter may be higher simply because the new meter is recording usage more accurately than the older model we replaced.

4. What can a customer do to offset the potential for increased usage through more accurate AMI meter readings?: The City of Savannah has always strongly advocated for water conservation by its customers as we seek to protect our water resources in the area. Visit www.savannahga.gov/water for more information and resources to help you conserve water.

5. How much will this upgrade cost me?: There is no cost to customers for the AMI upgrade.

6. How will AMI benefit me?

AMI improves accuracy by eliminating the potential for human error in manual meter reading. It will also help by immediately identifying any irregularities in water usage, such as leaks.

In the future, customers will have access to the AMI web portal which allows easy access to information about your water consumption. This will include the ability to compare current usage to previous periods and set email and text alerts to achieve conservation goals. The schedule for the Smart Meter Customer Portal rollout is still being developed and the City will notify customers once it’s available for use.

7. How do you know the meter reading is accurate?: Water utilities all over the world are utilizing AMI technology, primarily because it provides accurate water usage information. The reading at the meter is converted into a digital format using technology that has proven to be highly reliable and secure. AMI improves accuracy mostly because it eliminates the potential for human error in manual meter reading and data processing. Similar systems are already in use in nearby communities including Beaufort-Jasper Water and Sewer Authority in South Carolina.

8. How will I know that you have my meter reading and not someone else’s?: The water meter unit at your location (i.e. the endpoint) that sends your meter reading has a unique identifier that is transmitted along with the meter read and usage data. This unique identifier is compared electronically to your account record to ensure that the meter reading matches the meter assigned to your account.

9. Is my account information secure?: Your account information is secure. Data transmitted through the system is protected and proprietary communication protocols are used.

10. Are there any potential health concerns with radio frequency signal?: No. The data transfer is through a standard cellular signal, so the power of the radio frequency does not pose any health risk different than a cell phone. The technology selected by the City of Savannah sends a signal that can be compared to a cellular text message. The products that make up the AMI system are stringently evaluated for safety and meet all standards established by the Federal Communications Commission (FCC), and Institute of Electrical and Electronics Engineers (IEEE).

11. Will the radiofrequency signal interfere with my television, computer, cordless phone, garage door, pacemaker or other electronic devices?: No. The technology operates as a very low-powered cellular type signal that is regulated by the (FCC) against interference. As such, it is unlikely that it will interfere with the operation of other electronic devices.

12. Will there be any difference in the delivery or quality of water after my meter upgrade?: No. You will continue to enjoy the same high-quality water you have come to expect from the City of Savannah Water System.

13. What if I have questions about the last meter read before my upgrade?: Digital photographs will be taken of the last meter reading on each existing meter that we replace, should any questions arise. The installer (Utility Partners of America or UPA) will provide these photographs to the City of Savannah so that our utility billing staff will have this information available to answer any questions that might arise.

14. How is the installation done?

The City of Savannah staff and the meter installer (UPA) will locate the meter box containing your water meter and mark it with blue paint and a pin flag. For residential customers, replacing the water meter will require installers to briefly turn off the water service to your residence. This allows installers to remove the old meter and install a new one. Water service may be interrupted for commercial customers as well. When the new meter is installed, the installer will test the new AMI water meter to ensure that it is operating properly.

The installer will attempt to try and turn on an outdoor water spigot at each location following AMI meter installation to flush the system and re-establish pressure. For any customer that has experienced a water service interruption in the past, they know that these type issues can occur on water service reconnection, but they should resolve quickly by flushing the system outside or inside for a short period of time.

15. When will my installation occur?: Installations will be completed systematically via a city-wide plan being developed by the installation team. The City will notify customers prior to the field work associated with their meter replacement.

16. How will I be notified of the installation?: For customers with a standard water meter, a post card will be mailed approximately two weeks before the planned installation at your location and the installer (UPA) will place a door hanger at your location after the installation is complete. The UPA doorhanger will include information for the customer that they can utilize in the event of any questions or concerns following the installation exercise.

17. How long will meter replacement take for most customer locations?: In most instances, installation should take less than thirty (30) minutes. Some installations may take longer but we do not expect any major water service interruptions in connection with this project.

18. What if I need to schedule my meter replacement because of an issue on the day the installer plans to be at my location?: The installer (UPA) will be able to schedule a specific time with any customer if the situation necessitates such an approach. The customer service number for UPA is 800-417-5605 if you need to contact them about scheduling your installation.

19. What if I have general questions about the AMI meter installation project?: Customers can contact the City about the AMI Smart Water Meter Project by using the 311 service, or emailing smartmeter@savannahga.gov or by calling 912.651.6585.

20. What if I have questions about my bi-monthly City of Savannah utility bill?: Customers can contact the City Utility Billing Customer Service staff by visiting www.savannahga.gov/customercontact or by calling 912-651-6460.

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Business Approval

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1. What are the requirements for a food truck?: Food trucks and push carts must pay an annual fee of $150 and submit an application for Mobile Food Service Unit (MFSU) Location Approval to the zoning office if they are interested in public property sites, private property sites, or both. After obtaining zoning location approval, they must obtain permits for their Base of Operation and their food truck from the Georgia Department of Public Health prior to operation. They must also obtain a Business Tax Certificate (a.k.a. business license) from the City Revenue Department. For more information, visit this link:
Food Truck Web Page

2. Should I sign a lease for my new business before contacting the City of Savannah?: No. Do not sign a lease until you have ensured the location’s Zoning District allows the business use, and that the building meets building and life safety code requirements for the proposed business use. Contact the Business Approval Coordinator in Development Services at (912)644-7709. Business Approval Process Brochure

3. My business is located in my home. Am I required to complete a Business Location Approval Application?: Yes. Make sure to select Home Occupation as your "Proposed Business Use/Activity" on the Business Location Approval application, and to also complete the Home Occupation Agreement.

4. What is a PIN, and how do I determine it?: A PIN is a Parcel Identification Number, which is the number assigned to parcels of real property by the tax assessor of a particular jurisdiction for purposes of identification and record-keeping. The PIN will be a ten-digit number similar to 2-0127-03-001. View the instructions on “How to Determine the Property Identification Number (PIN) of a Property”. How to Determine the PIN of a Property

5. Do I need to enter the “Previous Business Name and/or Business Use at this location” on the Business Location Approval application?: Yes. Ask the landlord, property management company, or real estate agent for this information. If you can’t find it, enter “unknown”. Leaving this blank may result in longer review times.

6. Am I required to complete a new Business Location Approval Application if I have an existing business that is changing location to a new address?: Yes. The Business Location Approval process is a review of your location for zoning and life safety code compliance. Therefore, when you move locations we must ensure that your business use is allowed by the Zoning District at the new location and that the structure meets the life safety code requirements for the type of business use and occupancy.

7. Am I required to complete a new Business Approval Application if I have an existing business that is changing business name or ownership?: Yes. When you change business name or ownership, you are required to complete a new Business Approval application so we will have the correct business/owner name on file.

8. I have a Lawn Care, Pressure Wash or Car Wash business. Are there any special requirements needed prior to receiving my business location approval?: Yes. It is prohibited to discharge substances or materials which are not stormwater into the City’s stormwater system. Contact the Stormwater Management Department at (912) 650-7855 for information on how lawn care, pressure washing and car wash businesses can comply with the City’s Stormwater Ordinance. Lawn Care, Pressure Wash and Car Wash Requirements

9. Is there a fee for the Business Location Approval Application?: There is no fee for the Business Location Approval application at this time. There may be a fee required if inspections needed prior to the business location approval. To get your Business Tax Certificate, you must pay the required Business Tax. Contact the Revenue department 912-651-6445 regarding Business Tax.

10. How long does the Business Location Approval process take?: Typical timeframe to obtain a Business Location Approval on average is 7 to 10 business days. The business use/zoning classification, a change of business use/occupancy, the volume of applications received all factor in the processing timeframe. Note: If a building/trade permit or a site development permit is required your BLA will be pending the completion of those permits and a certificate of occupancy(CO) or a certificate of completion(CC) is obtained

11. How will I be notified when my application has been reviewed or completed?: You will receive an email notifying you that your application has been completed. If approved, you will receive a Business Location Approval letter as an attached PDF file to the email.

12. What is a change of use and/or occupancy?: A change of use occurs when the business use of the building changes from one type to another; for example, office to restaurant. A change of occupancy occurs when the number of people who will utilize the building changes. Business Approval Process Brochure

13. Once I receive my business location approval, what do I do next?: Contact the City of Savannah Revenue Department at 912-651-6445 to submit an application for Business Tax Certificate (in lieu of a business license). We encourage you to contact the Revenue Department prior to submitting for Business Location Approval to get a checklist of other potential requirements, which depend on your type of business. Business Tax Certificate

14. What are the first steps before starting my business?

1) Contact the Business Approval Coordinator in Development Services at (912)644-7709. Submit a Business Location Approval application. For a Home Occupation, also submit a Home Occupation Agreement.

2) Determine what water and sewer fees would need to be paid for the proposed location. Contact Water & Sewer Planning & Engineering at (912) 651-6573.

3) Contact the Revenue Department at (912) 651-6450 to understand the requirements for your type of business, which could include professional licenses, health department approval, background checks, certificate from the agricultural department, etc., depending on the type of business.
Business Approval Process Brochure

15. Where can I get a Zoning Board of Appeals (ZBA) application?: Applications are available online at the City's website and the Metropolitan Planning Commission's website. See link below to application.
Applications are also available from the Clerk of Council's office in City Hall, the City of Savannah Development Services Department located at 5515 Abercorn Street, and the Metropolitan Planning Commission (MPC) located at 110 East State Street. Zoning Board of Appeals (ZBA) application

16. Can I apply for a rezoning or text amendment to the zoning ordinance?: Yes. Rezoning or text amendments may be applied for through the Clerk of Council’s office. An application may be obtained from www.savannahga.gov on the Zoning page. See below link. Zoning Applications and Forms

17. What is my property zoned?: General information for the entire County is available on the Savannah Area GIS (SAGIS) website at www.sagis.org. The below link is a SAGIS Help Document that will indicate how to view the Zoning District of property through SAGIS.
While generally accurate, you should not rely on that information when entering into any contractual obligations. Please call the City of Savannah Zoning office at (912) 651-6530 and speak to a zoning inspector to verify the correct information before signing any agreements. SAGIS Help Document

18. Is it a requirement to reside in the residence when establishing a residential daycare?: Yes. Unless operated in conjunction with a school or religious institution, such use shall, within any "R" district, be considered an accessory use. The primary use of the structure utilized shall be for a residence and said residence shall be occupied.

19. If the use that I am proposing is different from the current use, but no improvements to the building are needed, am I required to obtain a new Certificate of Occupancy (CO)?: Yes. The zoning ordinance requires a new Certificate of Occupancy whenever there is a change of use. Change of use (such as house to office, office to restaurant, etc.) requires compliance with current building, fire, life safety, and zoning codes, which in turn may require changes to the building and site. If changes are necessary, these changes will require a building permit and/or a site development permit. View the Business Approvals web page at www.savannahga.gov/businessapprovals or contact the Business Approval Coordinator at (912)644-7709 for more information. Business Approvals

20. Is there such a use as a vacation rental?: Yes. Short-term Vacation Rental (STVR) is a category of use defined in the City of Savannah ordinances. Visit below link, or contact the Tourism Management & Ambassadorship Department at (912)525-1500 for more information. Short-term Vacation Rental Information

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Cemeteries

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1. How do I locate a burial in one of the City’s five municipal cemeteries?: The City of Savannah Department of Cemeteries maintains records for the City’s five municipal cemeteries. Information may be obtained from the main office located at Bonaventure Cemetery or from our satellite office located at Laurel Grove North Cemetery. Information is also available on kiosks located on the porch of the Bonaventure Cemetery Administration Building, the gazebo at Laurel Grove North, and near the main entrance to Laurel Grove South. Additionally, burial records can be obtained by clicking on the “Burial Records” link on the Department of Cemeteries web page.

2. Are any of the cemeteries haunted?: The cemeteries were designed to inter and memorialize the dead and it is inappropriate to sensationalize these sacred sites. Please show respect for the dead and their survivors who frequently visit their grave sites. Visitors are encouraged to appreciate the historical and cultural significance of the sites and the people interred there, the cemetery architecture, the scenery, and the natural ecosystems that inhabit the sites.

3. Does the Department of Cemeteries offer tours?: No. The Department of Cemeteries does not provide tours; however, tours are available through private tour companies. Additionally, the Bonaventure Historical Society offers free tours on the weekend of the second Sunday of each month. The Bonaventure Historical Society also offers a brochure containing points and people of interest in Bonaventure Cemetery. The brochure is available for a donation in the Bonaventure Cemetery Administration Office.

4. Where is the "Bird Girl" statue located?: The 1938 bronze sculpture by Sylvia Shaw Judson, photographed by Jack Leigh in 1993, and featured on the cover of John Berendt's 1994 novel, Midnight in the Garden of Good and Evil, was moved toTelfair Museum of Art Jepson Center in 1997 located at 207 West York Street in Savannah since 1997. It was removed from Bonaventure in 1995 shortly after the book became a best seller.

5. Where is Jim Williams buried?: Jim Williams who was featured in John Berendt's best seller, Midnight in the Garden of Good and Evil, was NOT buried in Bonaventure Cemetery as the Hollywood production, Midnight in the Garden of Good and Evil, implies. James Arthur Williams (1930 -1990) was buried in the Ramah Primitive Baptist Church Cemetery near Gordon, Georgia, his home town.

6. Are there any Confederate sections in the cemeteries?: Confederate soldiers and sailors are interred throughout Bonaventure, Laurel Grove, and other local cemeteries, including 17 generals who served in the war between the states. There are more than 600 Confederate dead interred in the Confederate section of Laurel Grove North Cemetery and over 500 buried throughout Bonaventure Cemetery.

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Clerk of Council

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1. How do I file a petition or claim with the City?: Petitions or claims against the City can be obtained from the Office of the Clerk of Council. Citizens can file a damage claim petition for personal as well as property damages. Petitions can be requested for street paving, the purchase of City property, refunds, waivers, cemetery transfers, rezoning of property, etc, which covers any official request of City Council.
Zoning Petitions filing fee of $170.00. All other petitions at no cost.

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Criminal History Records

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1. How can I obtain a copy of my Georgia criminal history record?: Georgia criminal history records can be obtained by submitting a signed, notarized consent that has been provided by the Savannah-Chatham Metropolitan Police Department. You may contact our Criminal Records Division at:
P.O. Box 8032
Savannah, Georgia 31401

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Doing Business

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1. What is a sourcing event?: A sourcing event is a request for a bid, information, proposal or other solicitation we choose to make available over our web portal. An event might have many lines, and you may bid on (respond to) any or all lines. We usually establish terms and conditions specific to each event, which you must agree to before responding. We may also attach questions to an event, which are sometimes required for all who respond to the event.

2. How can I find events to respond to?: Anyone viewing our portal can browse open sourcing events to see an events list.

If you have registered and are logged in, you can receive emails that notify you immediately when an event is released. To sign up for this, select Update Account Information to select commodity codes that your company supplies. Also make sure you have provided a current email address and selected to receive emails from us. When an event is released to our web portal that matches the commodity codes you have set up, you (and your proxy, if you have one) may be notified by email. If allowed by our policy, our purchasing staff may also choose to make an event visible to you and other selected suppliers that is not visible to everyone who visits our website.

You cannot respond to a closed event

3. How can I get more information about an event?: Select an event on an events list to view its details. You can select print to send a printable version of the event to your default printer.

If you still have questions, you can ask them on the Q and A forum tab on the event page (if this event contains a Q and A forum tab). When you submit a question, our purchasing staff will respond to you by e-mail. Be aware that purchasing staff may also choose to publish your question with the other event information if it will help ensure a fair bidding process. In this case, your anonymous question and our answer will be available to any supplier who views the event.

Answers to questions asked by others may be viewed on the Q and A forum panel on the event summary.

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Fire Marshal required plan review documents.

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1. Access/Egress Control System Install/Demo:

Access/Egress control Systems and plans shall be per NFPA 101, NFPA 70, and NFPA 72, as amended by the State of Georgia with applicable 120-3-3.

Required documents listed below for new installs:

Submit your current low voltage license issued by the state of GA.
Installation drawings (to include wire diagrams and correct symbols)
Product submittal

Required documents listed below for alterations/repairs/modifications of existing systems:

Submit your current low voltage license issued by the state of GA.
Floor plan to show what area of the system are being removed/replaced or altered.
Product submittal

Access/Egress control system demo:

Required documents listed below:

Submit your current low voltage license issued by the state of GA.
Floor plan to show what area of the system are being removed/replaced or altered.

2. Area of Refuge System Install/Demo:

Two-way Area of Refuge Systems and plans shall be per NFPA 101 and NFPA 72, as amended by the State of Georgia with applicable 120-3-3.

Required documents listed below for new installs:

Submit your current low voltage license issued by the state of GA.
Scaled installation drawings (to include correct NFPA 170 symbols, complete riser diagram, correct circuit labels)
Battery calculations
Product submittal package (to include signage package)

Required documents listed below for alterations/repairs/modifications of existing systems:

Submit your current low voltage license issued by the state of GA.
Floor plan to show what area of the system are being removed/replaced or altered.
Product submittal

Two-way Area of Refuge system demo:

Required documents listed below:

Submit your current low voltage license issued by the state of GA.
Floor plan to show what area of the system are being removed/replaced or altered.

3. Click to Enter Install/Demo:

Click to Enter Systems and plans shall be per NFPA 70, and City of Savannah ordinances.

Required documents listed below:

• Submit your current low voltage license issued by the state of GA.

• Detailed installation drawings

• Secondary power

• Product submittal package.

Required documents listed below for alterations/repairs/modifications of existing systems:

• Submit your current low voltage license issued by the state of GA.

• Detailed plan to show what is being removed/replaced or altered.

• Product submittal

Click to enter Demo:

Required documents listed below:

• Submit your current low voltage license issued by the state of GA.

• Plan to show what area of the system are being removed/replaced or altered.

4. Emergency Radio System (BDA) Install/Demo:

Emergency Radio Systems (BDA) plans shall be per IFC, NFPA 1221, NFPA 70, and NFPA 72, as amended by the State of Georgia with applicable 120-3-3.

Required documents listed below for new installs:

Submit your current low voltage license, issued by the state of GA.
Submit your current FCC, GROL license, Issued by the Federal Government.
Stamped electrical Installation drawings (to include wire diagrams and correct symbols)
Product submittal

Required documents listed below for alterations/repairs/modifications of existing systems:

Submit your current low voltage license issued by the state of GA.
Submit you current FCC license, Issued by the Federal Government.
Floor plan to show what area of the system are being removed/replaced or altered.
Product submittal

Emergency Radio System (BDA) Demo:

Required documents listed below:

• Submit your current low voltage license issued by the state of GA.

• Submit you current FCC license, Issued by the Federal Government.

• Floor plan to show what area of the system are being removed/replaced or altered.

5. Fire Alarm System Install/Demo:

Fire Alarm Systems and plans shall be per NFPA 72, as amended by the State of Georgia with applicable 120-3-3.

Required documents listed below for new installs:

Submit your current low voltage license issued by the state of GA.
Scaled installation drawings (to include correct NFPA 170 fire alarm symbols, complete riser diagram, complete operation matrix, correct notification appliance circuit labels)
Battery calculations (to include notification appliance circuit layout by circuit)
Product submittal package.

Required documents listed below for alterations/repairs/modifications of existing systems:

Submit your current low voltage license issued by the state of GA.
Floor plan to show what area of the system are being affected.
Battery Calculations if applicable
Product submittal

Fire alarm system demo:

Required documents listed below:

Submit your current sprinkler license issued by the state of GA.
Floor plan to show what area of the system are being removed/replaced or altered.

6. Fire Sprinkler System Install/Demo:

Fire Sprinkler Systems and plans shall be per NFPA 13, 13D, or 13R as amended by the State of Georgia with applicable 120-3-3.

Required documents listed below for new installs:

Submit your current sprinkler license issued by the state of GA.
Flow test for hydraulically calculated systems (less than 6 months)
Approved site utility for new installed systems.
Scaled installation drawings (to include piping and reflected ceiling)
Necessary hydraulic calculations
Product submittal package

Required documents listed below for alterations/repairs/modifications of existing systems:

Submit your current low voltage license issued by the state of GA.
Scaled installation drawings (to include piping and reflected ceiling)
Product submittals.

Fire sprinkler system demo:

Required documents in the order listed below:

Submit your current sprinkler license issued by the state of GA.
Floor plan to show what area of the system are being demolished and/or replaced.

7. Fire Suppression System Install/Demo:

All installations of fire suppression systems shall, where applicable, be installed in compliance with one of the following: NFPA 17 2017 edition or 17A 2013 edition and U.L. 300, or NFPA 12, or NFPA 12A, or NFPA 13, or NFPA 2001 as amended by the State of Georgia with applicable 120-3-3.

Required documents listed below for new install:

Submit your current fire suppression license issued by the state of GA.
Scaled drawings indicating appliances and hoods or rooms and equipment to be protected
Product submittal package

Required documents listed below for alterations/repairs/modifications of existing systems:

Submit your current fire suppression license issued by the state of GA.
Plans to show what part of the system are being affected.
Product submittal

Suppression system demo:

Required documents listed below:

Submit your current fire suppression license issued by the state of GA.
Floor plan to show what area of the system are being demolished and replaced.

8. Gas Detection System Install/Demo:

Gas Detection Systems and plans shall be per NFPA 72, and NFPA 720 as amended by the State of Georgia with applicable 120-3-3

Required documents listed below:

Submit your current low voltage license issued by the state of GA.
Scaled installation drawings (to include correct NFPA 170 symbols, complete riser diagram, complete operation matrix, correct notification appliance circuit labels)
Secondary power calculations (where required by NFPA 720)
Product submittal package.

Required documents listed below for alterations/repairs/modifications of existing systems:

Submit your current low voltage license issued by the state of GA.
Floor plan to show what area of the system are being removed/replaced or altered.
Product submittal

Gas Detection System demo:

Required documents listed below:

Submit your current low voltage license issued by the state of GA.
Floor plan to show what area of the system are being demolished and replaced.

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Flood Protection Information

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1. What else can I do to prevent my house from flooding?: Besides flood insurance, you should protect your structure by ordinary means. For example, do not sweep or blow yard leaves, pine needles, grass clippings or soil into the storm system. This clogs up the pipes and prevents water from draining. If you see someone dumping trash or debris in the canals, please report it to City’s Customer Service desk at 651-6565.

2. What is the difference between a Flood watch and Flood warning?: Flood watch is when conditions are in place for a flood event but location and magnitude are still uncertain. Prepare for flooding.
Flood warning is when a flood is imminent or occurring. Take immediate action to protect lives/property.

3. How do ponds prevent flooding?: As development occurs impervious surfaces and rain gutters are being installed. Rain water that would absorb into the ground is now being pushed off site in an increased amount and faster. Storm water systems are design to transport a set amount of water over a period of time. Increasing the amount of water going to the system will over tax the system thereby causing water back up and flooding. The ponds are designed to hold back certain amount of water and releasing the storm water at a later time when the system is not so full.

4. What is the difference between a Retention Pond and a Detention Pond?: A Retention Pond permanently holds the water all the time and does not have a natural discharge. A Detention Pond temporally holds the water allowing the water to drain slowly into the drainage system. Both ponds allow the water to escape by evaporation or absorption back into the ground. The ponds are mechanisms to hold the rain water as not to over burden the storm water conveyance system.

5. What is compensatory Storage?: The City’s Flood Damage Protection Ordinance (FDPO) restricts new development from obstructing the flow of water and increasing flood heights. However, this provision does not address the need to maintain flood storage. Especially in flat areas, the floodplain provides a valuable function by storing floodwaters. When fill or buildings are placed in the flood fringe, the flood storage areas are lost and flood heights will go up because there is less room for the floodwaters. This is particularly important in smaller watersheds which respond sooner to changes in the topography. One approach that may be used to address this issue is to require compensatory storage to offset any loss of flood storage capacity. The most common solution to meet the compensatory storage requirement is to remove exist earth equaling to the amount of cubic feet of water the construction is displacing. The quantity is measured from the existing grade up to the BFE.

6. Why can’t hydrostatic vents be used in the VE zone?: The VE zone requires designed breakaway walls which depend on 20 pounds per square foot to 10 pounds of water pressure to cause the walls to collapse; there by, protecting the structure by allowing the waves and flowing water to freely pass between the piles. If the breakaway walls have vents in them the water pressure will equalize on both sides of the wall causing the design walls to fail and remain attached to the pile. The walls and piles are now acting as one unit, jointly absorbing the wave action and water flow, increasing the risk of permanent damage to the foundation system and possibly causing the structure to collapse.

7. What are some of the main construction tips for the different zones?

1. Zone X: (Low Risk) The Flood Damage Protection Ordinance (FDPO) does not have any mandatory requirements in the X zone, but owners should build up the structure at least one foot above finish grade and purchase flood insurance at a preferred rate.

2. Zone X Shaded or X-500: (Moderate Risk) This area is projected to have a foot of water standing if experience a storm intensity of a small hurricane. Flood insurance is strongly encouraged to be purchased at a preferred rate and the finish floor elevation to be constructed at least two feet above the highest adjacent finished grade.

Below Areas within the Special Flood Hazard Area (SFHA) - High Risk or 100 year Floodplain
Design Flood Elevation (DFE): is the elevation based on the Base Flood Elevation (BFE) plus required freeboard. Savannah has a one foot free board requirement.

3. Zone A, AE, AH & A0
• Finish floor or bottom of the lowest wooden floor joist to be at or above the Base Flood Elevation (BFE) plus one foot freeboard. .
• Hydrostatic Vents are required if have a crawl space or garage below the DFE.
• Flood resistant materials shall be used below the DFE.
• Bottom of exterior A/C unit and bottom of all duct work, plus generators and natural gas must be above DFE.
• Elevation Certificates (EC): two submissions of an EC are required.
 + “Under Construction” EC is required to be submitted once the lowest finish floor has been set to verify the lowest floor elevation. No additional inspections can be completed until the EC has been submitted and reviewed by the Floodplain manager.
 + “Finish Construction” EC is required to record the lowest habitable finish floor, garages floor, a/c units, hydrostatic vents, and fuel tanks servicing the dwelling. Note the Finish Construction EC is required prior to releasing of power and Certificate of Occupancy.
• New construction and additions must provide a “No Adverse Impact” letter from a Georgia licensed engineer certifying the match of compensatory storage.

4. Zone VE (Velocity Zone)
• Materials requirement and Elevation Certificates: Same as above AE & AH.
• Cannot bring Fill onto the site.
• Cannot have reinforced parking slabs.
• Must have the bottom of the lowest horizontal structural member at or above the DFE.
• Must have Georgia licensed engineer design and certify “as-built” of the foundation, freedom of obstruction, and breakaway walls.
• Submit and record with the deed a “Non Conversion” letter stating that the area below the main structure will not be converted into a habitable space.
• Hydrostatic vents are not permitted – enclosures require BREAKAWAY WALLS only.
• New construction and additions must provide a “No Adverse Impact” letter from a Georgia licensed engineer certifying the match of compensatory.
• Storage Flood insurance rates increase dramatically for enclosures larger than 300 square feet.

8. How can I remove my property from the Floodplain?: If someone disagrees with the FIRM determination for a property or structure, he or she may contact a registered land surveyor to complete a detailed study of the property. If the surveyor determines that the existing ground elevation is actually outside the designated flood plain, the owner can request from FEMA a Letter of Map Amendment (LOMA). The LOMA is a legal description in which FEMA recognizes the new determination.

9. What are benchmark, datum, and datum types?: A benchmark is a fixed point with a reference measurement associated to it and an elevation is the measurement of a distance above the set point. So a concrete monument can be at 18 and the finish floor of a dwelling is 3 feet above the marker making the finish floor elevation to be 21. Datum is an assigned standard measurement associated to the reference marker; similar to how a foot is associated with Standard English and a meter is metric. There are three different datum references: Mean Sea Level (MSL), National Geodetic Vertical Datum of 1929 (NGVD29) and North American Vertical Datum of 1988 (NAVD88). The original Flood Insurance Rate Mate (FIRM) were developed using NGVD 1929 datum, but all Chatham County FIRM dated September 26, 2008 and later are based on NAVD 1988. The change of datum is a primary reason for the decrease of Base Flood Elevations on the 2008 FIRM maps. Bench mark elevations relative to NAVD 88 are available from NGS through the World Wide Web at National Geodetic Survey. A rough conversion of NGVD to NAVD in Savannah is by subtracting .93’ from NAVD 29 elevation.

10. I live in a low-risk flood zone. Do I really need flood insurance?: Most likely, yes. It's a good idea to buy flood insurance even if you live in a low or moderate-risk area. Almost 25 percent of all flood insurance claims come from areas with low-to-moderate flood risk. You may qualify for the Preferred Risk Policy.

11. What is the Substantial Damage | Substantial Improved (SD/SI) aka “50% Rule” and Pre FIRM?: The “50% rule” states that if a pre-FIRM house, a structure built prior to May 21, 1971, is below the Base Flood Elevation plus required freeboard and costs of repairs or renovations, cumulative over a five year period, exceeds 50% of the current Fair Market Value of the structure only, then the structure must be brought into the compliance with the City’s current Flood Damage Protection Ordinance.
• Post-FIRM Building. A building for which construction or substantial improvement occurred after December 31, 1974 or on or after the effective date of an initial Flood Insurance Rate Map (FIRM), whichever is later. See Pre FIRM for additional information.
• Pre-FIRM Building. A building for which new construction or substantial improvement occurred on or before December 31, 1974 or before the effective date of an initial Flood Insurance Rate Map (FIRM). The City of Savannah’s initial effective date is May 21, 1971 for the areas that were within the City limits. Pre-FIRM dates change for different areas of Savannah based on annexation dates. For example, Windsor Forest was annexed by the City 1979 and not displayed on a FIRM until November 21, 1980.

12. What is the Coastal Barrier Resources System (CBRS)?: The CBRS is a system of protected coastal areas that includes ocean-front land, the Great Lakes and Other Protected Areas (OPAs). Coastal barriers serve as important buffers between coastal storms and inland areas, often protecting properties on land from serious flood damage. Also, coastal barriers provide a protective habitat for aquatic plants and animals. The Coastal Barrier Resources Act (CBRA) of 1982 restricted development on the CBRS, in an effort to protect the barrier system and prevent future flood damage. If you live in a CBRS area, you are eligible for federally regulated flood insurance only if your property was built before 1982 and your community participates in the NFIP. However, there are no CBRS zones in Savannah’s City limits.

13. What are the different Flood Zones and Risks?

In Savannah there are six zones: A, AE, AH, VE, X, and X_500.
Most of the City is in the X and X_500. The X zone, “Low Risk”, is considered above the 100 and 500 year floodplains. The lightly shaded X or X_500, “Moderate Risk”, is above or protected from the 100 year floodplain, but may have up to a foot of water in a 500 year storm event.

The A, AH and AE Zones are the flood zones which are common in Savannah. These areas are in the “High Risk” area and are prone to flood with rising water in both the 100 year and the 500 year storms. Structures have a 1% annual chance of flooding and a 26% chance of flooding over the life of a 30-year mortgage. An unnumbered “A” zone means that no Base Flood Elevation (BFE) above Sea Level has yet been determined. “AE” means a base flood elevation has been determined. For example, “AE-15" means that the lowest finished floor elevation of the structure must be at or above 15 NAVD 1988 because that is where the predicted flood water will rise. Zone AH indicated shallow flooding, usually in the form of a pond, with an average depth ranging from 1 to 3 feet. All new construction must be constructed above the designed base flood elevation (DBFE). Also, in this zone the “50% rule” applies.

The VE Zones are the most dangerous flood zones. VE zones are in the “High Risk” area and will experience rising waters, severe winds and wave action greater than three feet. Homes in this area are on the south side of Savannah along the Forest and Vernon Rivers. To protect against wave scouring and frontal velocity, structures must be elevated so that the lowest horizontal structural member (floor joist) is above the designed base flood elevation (DBFE). Such construction usually means placing the structure on piles (pilings), and these pilings must also be anchored to resist flotation, collapse and lateral movement due to the combination effects of wind and water loading forces of the 100 year storm. A registered professional engineer or architect must develop, review and certify the structural design, specifications and plans. The 50% Rule also applies here too.

The Coastal A Zone: is a term that is used to draw a distinction between coastal V zones and inland A Zones, and to highlight similarities between V Zones and A Zones in coastal areas. A building in this area is subject to breaking wave heights between 2.9 feet and 1.5 feet. Building damage in Coastal A Zones is consistent with those observed in V Zones, not riverine A Zones. The City has not mapped the Coastal A zone at this time.

14. What is a Freeboard?: Freeboard is a factor of safety expressed in feet above the BFE. "Freeboard" tends to compensate for the many unknown factors that could contribute to flood heights greater than the height calculated. Freeboard is not required by NFIP standards, but is part of the CRS program under Higher Regulations. Savannah adopted a one-foot freeboard to reduce the risk of flooding. Freeboard results in significantly lower flood insurance rates due to lower flood risk.

15. What is the difference between Base Flood Elevation (BFE) and Design Base Flood Elevation (DBFE)?: Base Flood Elevation is an elevation that a structure must be built at or above to be in compliant with the NFIP requirements. The height has been determined by hydrological methods. For example, “AE-15" means that the lowest finished floor elevation of the structure must be at or above 15 NAVD 1988 because that is where the predicted flood water will rise. When a “Freeboard” is added to the BFE, the new minimum floor elevation is known as the Design Base Flood Elevation (DBFE). The new standard will satisfy the City of Savannah Flood Damage Protection Ordinance.

16. What is a 100 year or 500 year storm event?: The flood zones shown on the FIRM maps are based on the 100 and 500 year storms. These storms are rated according to how much rain falls within a certain time period. For example, on average once in one hundred years, a one percent chance, ten inches of rain will fall within a twenty-four hour time period in Savannah, so this type of storm would be considered a 100 year storm. A much higher rate of rainfall within a twenty-four time period would classify the storm as a 500 year storm. For example, a Category IV hurricane would be expected to drop twenty inches of rain in less than twenty-four hours. That would definitely qualify as a 500 year storm.

17. What is the Community Rating System (CRS)?: The City has subscribed to a program to reduce citizen’s flood insurance policy cost and further protect structures and personnel. The CRS program is a series of activities the City carries out each year to promote flood protection and preventative measures to avoid flooding. By doing so citizens who have flood insurance receive a discount on their policy cost.

18. What is Increase Cost of Compliance (ICC)?: ICC is now available that pays up to $30,000 to assist in bringing a non-compliant structure up to the City of Savannah Flood Damage Protection Ordinance. The structure must be within the designated “High Risk” flood zone and be substantially damaged or repetitively flooded.

19. What is the National Flood Insurance Program (NFIP)?: The NFIP, created by the National Flood Insurance Act of 1968, is a Federal program based on an agreement between local communities and the Federal Government that states if a community will adopt and enforce a floodplain management ordinance to reduce flood risks in Special Flood Hazard Areas, the Federal Government will make flood insurance available within the community as a financial protection against flood losses. This insurance is designed to provide an insurance alternative to disaster assistance to meet the escalating costs of repairing damage to buildings and their contents caused by floods.

20. What is the difference between the “Floodplain” and the “Special Flood Hazard Area (SFHA)”?: The Floodplain is any land area susceptible to inundation by floodwaters from any source.
The Special Flood Hazard Area (SFHA) is the land area covered by the floodwaters of the base flood on the National Flood Insurance Program’s (NFIP) Flood Insurance Rate Maps (FIRM). The SFHA is the area where the NFIP's floodplain management regulations must be enforced and the area where the mandatory purchase of flood insurance applies. The SFHA includes Zones A, AO, AH, A1-30, AE, A99, AR, AR/A1-30, AR/AE, AR/AO, AR/AH, AR/A, VO, V1-30, VE, and V.

21. What is the City of Savannah’s Community Number?: For means of accurate identification, FEMA has devised a map identification system for county and communities jurisdiction in the Nation Flood Insurance Program (NFIP). The overall Chatham County identifying number is 13051C, but the City of Savannah’s community number is 135163 where as the Unincorporated area is 130030.

22. Do marshes and other vegetation prevent flooding?: Yes. The lack of marshes and other natural vegetation may cause increased flooding to structures that depend on the natural functions of the floodplain. The marsh and vegetation acts as a shield from storms coming across the area by reducing the energy of the storm and holding the rainwater.

23. What is the Preferred Risk Policy (PRP)?: The Preferred Risk Policy offers multiple coverage combinations for both buildings and contents (or contents-only, for renters) that are located in moderate-to-low risk areas (B, C, and X Zones). Preferred Risk Policies are available for residential or non-residential buildings located in these zones, and that meet eligibility requirements based on the building’s entire flood loss history.

24. Is flood damage from wind-driven rain covered?: No. When rain enters through a wind-damaged window or door, or comes through a hole in a wall or roof, the NFIP considers the resulting puddles and damage to be windstorm-related, not flood-related. Flood insurance covers overflow of inland or tidal waters and unusual and rapid accumulation or run-off of surface waters from any source. However, the flood must be a general and temporary condition of partial or complete inundation of two or more acres of normally dry land area or of two or more properties (at least one of which is yours). Although flood insurance specifically excludes wind and hail damage, the good news is that most homeowners insurance provides such coverage.

25. Can “north-eastern” winds affect flooding?: Yes. Winds blowing in from the north-east can affect the tidal flow by preventing the tide from going out and increase the tide level by pushing in large amount of sea water. The increased tide heights cause local flooding of streets as seen along Highway 80 going out to Tybee Island and East President Street. Another affect is the tidal influence canals and streams cannot drain, and in return local storm water conveyance systems cannot spill into the canals causing structural flooding.

26. If I live in a flood zone but my finish floor is above the BFE, do I still need flood insurance?: Yes, the property and dwelling’s foundation are still in a “High Risk” flood area and still can be flooded by a larger storm event like a hurricane. The insurer will receive lower insurance premiums because the finish floor is higher than what is projected to flood. If the contour of the property is higher than the BFE a LOMA can be submitted to remove the property.

27. Can I get flood insurance if I do not live in a High Risk Area?: Yes. Flood Insurance is also available for structures outside the 100 year floodplain: Zone X. Also see #19 Preferred Risk Policies and visit the NFIP website at FloodSmart.gov for additional information.

28. Can I get flood insurance if I'm renting a property?: Yes. If you live in a community that participates in the NFIP, you can get flood insurance to cover the contents of your home or business, even if the landlord does not carry building coverage.

29. What types of property may be insured against flood loss?: Almost every type of walled and roofed building that is principally above ground and not entirely over water may be insured if it is in a participating community. In most cases, this includes manufactured (i.e., mobile) homes that are anchored to permanent foundations and travel trailers without wheels that are anchored to permanent foundations and are regulated under the community's floodplain management and building ordinances or laws. (However, this does not include converted buses or vans.) Contents of insurable walled and roofed buildings also may be insured under separate coverage.

30. Does my policy go into effect once a payment is made?: Typically there is a 30 days waiting period for the policy to be activated, unless it is for a newly purchased dwelling or refinance. The reason for this is to encourage people to purchase Flood Insurance ahead of time instead when a storm event is just about to hit. Flood insurance is based on putting all of the nation’s paid premiums in a pot and draw from that reserve as the disasters occur throughout the nation. So, your premium may pay for a storm event in Illinois this year, but when Savannah had its events in 1994, Illinois and other states paid for our events.

31. What is Flood Insurance?: As a coastal community, Savannah is subject to hurricanes and heavy rains. Savannah participates in the NFIP. In doing so, local insurance agents can sell a Flood Insurance policy, which is separate from regular property insurance, at subsidized rates set by the Federal Government. The Federal Government passed a law making it mandatory for owners to obtain a Flood Insurance policy if the structure is in a Special Flood Hazard Area (SFHA) and the loan is federally backed. A claim can be filed if a structure is damaged due to rising waters. Flood insurance can cover the structure alone or cover a combination of the structure and contents.

32. What causes flooding in Savannah?: Stormwater run-off in Savannah is hampered by the flat terrain, low elevations and tidal influence from the Atlantic Ocean. These are major natural factors, common to coastal regions, which cause the City to be at risk for flooding during long periods of moderate rainfall followed or during high volume, short duration rainfall events. As a result of these factors structural flooding has occurred in the City. Flooding has occurred during major storms and hurricanes dating as far back as 1871 and as recent as July 2007.

33. What Is a FLOODPLAIN MANAGEMENT PLANNING?: Too often flood protection decisions are made quickly, with inadequate or outdated
information or without considering all possible mitigation alternatives or the consequences
of those alternatives. As a result, the community’s resources are not allocated most
appropriately, flood problems may not be fully addressed, and natural floodplain functions
may suffer.
To remedy this situation, a careful, systematic process of planning is recommended, and
may be credited by this activity. The Community Rating System (CRS) does not specify
what activities a plan must recommend; rather, it recognizes plans that have been prepared
according to the standard planning process explained in this activity.
Benefits: A well-prepared plan will
• Identify existing and future flood-related hazards and their causes;
• Ensure that a comprehensive review of all possible activities and mitigation measures
is conducted so that the most appropriate solutions will be implemented to address
the hazard;
• Ensure that the recommended activities meet the goals and objectives of the
community, are in coordination with land use and comprehensive planning, do not
create conflicts with other activities, and are coordinated so that the costs of
implementing individual activities are reduced;
• Ensure that the criteria used in community land use and development programs
account for the hazards faced by existing and new development;
• Educate residents and property owners about the hazards, loss reduction measures,
and the natural and beneficial functions of floodplains;
• Build public and political support for activities and projects that prevent new
problems, reduce losses, and protect the natural and beneficial functions of
floodplains; and
• Build a constituency that wants to see the plan’s recommendations implemented. Floodplain Management Plan (CRS 510 Plan)

34. What is the Flood Insurance Rate Map (FIRM) used for?: The FIRM maps were devised as a means to warn potential property owners and mortgage companies of areas for probable flooding. Also, Insurance Companies base their policy rates on the map’s flood zones. City officials use FIRM maps to enforce building code regulations. Depending upon the zone the structure is in determines the stringency of the needed requirements.

35. Where can I get More Information?: The library at 2002 Bull Street has the FIRM maps and additional documents pertaining to flood plain management topics. FIRM maps can be view and FIRMettes can be created on the web at www.msc.fema.gov. The local website www.sagis.org is another great source of on-line information on contour elevation, flood zones and dwelling history. If you would like further information on flooding, flood insurance, flood zones, retrofitting, how to pick a contractor, ect., you may call City of Savannah Development Services Department, (912)651-6530 or visit the Flood Protection Information page on the City’s main web page at www.savannahga.gov. For property in the unincorporated area, contact the Chatham County Engineering Department at (912) 652-7800 or on the web at www.chathamcounty.org.

36. How do I know if I am at risk of flooding?: The fastest and easiest way is by referring to the National Flood Insurance Program’s (NFIP) Flood Insurance Rating Map (FIRM) published by Federal Emergency Management Agency (FEMA). The FIRM maps were published in September 1970 and have been revised several times since then; the latest version is dated September 26, 2008.

37. What kinds of property are not insurable under the NFIP?: Buildings entirely over water or principally below ground, gas and liquid storage tanks, animals, birds, fish, aircraft, wharves, piers, bulkheads, growing crops, shrubbery, land, livestock, roads, machinery or equipment in the open, and most motor vehicles are not insurable. Most contents and finishing materials located in a basement or in enclosures below the lowest elevated floor of an elevated building constructed after the FIRM became effective are not covered.

38. What are FIRM Panels and how many are there?: FIRM stands for "Flood Insurance Rate Map". Savannah’s community maps are divided into over 50 different FIRM panels; however, there are over 90 panels for the entire Chatham County area. Each panel is assigned a number, such as 0235 F or 0036 F. Most of downtown Savannah is split between 0153F and 0154F. When you call for a zone determination you will get a response like, “1 Bull Street is in an X zone, from FIRM map 135163, Panel 0154F, revised date September 26, 2008.” Or, “1 Sally Mood Drive is in an AE 12 zone from FIRM map 135163, Panel 0164 F revised date September 26, 2008.”
Visit the Document Center to view FIRM maps

39. What is the purpose of an Elevation Certificate?: The Elevation Certificate is an important administrative tool of the National Flood Insurance Program (NFIP). It is to be used to provide elevation information necessary to ensure compliance with community floodplain management ordinances, to determine the proper insurance premium rate, and to support a request for a Letter of Map Amendment. (LOMA) or Letter of Map Revision based on fill (LOMR-F). These certificates are primarily completed by a Georgia Licensed Surveyor.

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General FAQs

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1. How do I request City services?: To request City services, please call 3-1-1 or complete the online customer service e-Request form.

2. How do I contact a City department?: Visit the Staff Directory to find all department contact information for the City of Savannah. To request City services, call 3-1-1 or use our online form at savannahga.gov/311.

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Glass Recycling

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1. IS THERE A COST ASSOCIATED WITH USING THE #glassonly RECYCLING DROP LOCATIONS?

The #glassonly recycling drop location program is free to residents of the City of Savannah.

2. IS BROKEN GLASS ACCEPTED IN THE #glassonly RECYCLING PROGRAM?: Yes. Broken bottles, jars and jugs are accepted at the #glassonly recycling drop sites. Please ensure they are clean and dry before putting them in the recycling bin.

3. DO LIDS AND CAPS NEED TO BE REMOVED BEFORE RECYCLING GLASS IN THE DROP LOCATION PROGRAM?: Yes. If you can remember to take your lids off before recycling your glass, that is preferable. However, if you happen to forget to remove those lids before you drop your glass in the bin, no worries. We have powerful magnets that will separate the metal lids from the glass during our processing.

4. WHY DO RECYCLABLES NEED TO BE CLEAN AND DRY?: This is one of the most common recycling mistakes. All recyclables need to be both clean and dry ensuring liquid and food residue is removed as the residue contaminates the material preventing recycling. Only putting clean and dry glass in recycling bin also keeps the roll-off container cleaner and less stinky making the recycling experience more enjoyable for other residents.

5. DO I NEED TO WASH MY RECYCLABLES WITH SOAP?: No. You do not need to use soap to clean your recyclables. Simply rinsing them, ensuring all residue is removed, and drying them is sufficient.

6. WHY DOES GLASS NEED TO BE COLLECTED IN A #glassonly RECYCLING STREAM?: When glass is collected in #glassonly recycling containers, it results in a cleaner glass stream resulting in a higher recovery rate of the glass material. U.S. manufacturers need this clean material to reduce raw material demands.

7. WHY SHOULDN’T GLASS NEED TO BE COLLECTED IN A SINGLE-STREAM COMMINGLE PROGRAM?: Single-stream recycling, which commingles all recyclables (paper, cardboard, metals, plastics, and glass) in one bin, has been the primary means of collecting recyclables in the U.S. since the early 1990’s. When glass is collected in single-stream recycling collection programs, it breaks and embeds into other materials, creating contamination and decreasing material value. This results in large amounts of collected material going to U.S. landfills.

8. WHAT IS “CONTAMINATION” IN REGARDS TO THE RECYCLING STREAM?: Contamination occurs when materials are not properly cleaned, such as when food residue remains on a container, or when non-acceptable items are tossed into the recycling bin.

9. WILL CURBSIDE #glassonly BE AN OPTION IN SAVANNAH?: Yes. Date TBD. Stay tuned to the City of Savannah and The Upcycling Company’s websites and social for program announcements.

10. THERE IS NOT A #glassonly RECYCLING DROP LOCATION NEAR ME - HOW CAN I REQUEST ONE?: Please visit https://recycleglasshere.com/recycle-glass/ and go to the Request Drop Location form. Complete and submit your request and we will consider your request as we expand the #glassonly recycling drop location program.

11. WHAT HAPPENS TO THE GLASS AFTER IT COLLECTED?: Recycled regionally for reuse in the glass industry.

12. WHAT IS THE CURRENT GLASS RECYCLING RATE IN THE U.S.?: According to the EPA, the current glass recycling rate is around 31% annually.

13. WHAT ARE THE BENEFITS TO OUR COMMUNITY FOR RECYCLING GLASS?

#glassonly recycling programs have high recovery rates and save space in our local landfills extending the life of the landfill.
#glassonly recycling programs reduce the contamination rate in the commingles stream, increasing the recovery rate of the plastic and cardboard/paper.
#glassonly recycling programs reduce wear and tear on city owned equipment as the glass stream is collected by The Upcycling Company
#glassonly recycling programs increase the quality of cullet that can be produced for U.S. manufacturers ensuring an outlet for this material. Collecting recyclable is pointless if there is no buyer.
#glassonly recycling programs ensure residents’ glass bottles and jars will be made into new glass products. Glass collected in single-stream programs often still ends up in our landfills after being collected as a recyclable.

14. WHAT ARE THE BENEFITS TO MANUFACTURERS WHO USE RECYCLED GLASS?

#glassonly recycling programs decrease contamination in the glass stream starting at collection, and increase the quality of cullet that can be produced for U.S. manufacturers.
The more clean quality cullet U.S. manufacturers use, the less energy they use in their process, saving energy.
All of this reduces the need for raw material in the manufacturing process.
Most U.S. glass manufacturers are working towards sustainability goals and you recycling your glass, is helping them reach their goals, to the benefit of all of us.

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Housing

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1. What are the eligibility requirements for single-family homes that are financed by the Housing Department (DreamMaker homes)?

Eligibility for these homes, which are available for purchase, broadly are:

Household income between 80% and 120% of area median income by family size (varies by funding source)

Completion of a homeowner education course

Ability to secure a 1st position mortgage from a private lender (the housing department has limited assistance available for gap financing through 2nd position mortgages)

For complete information on DreamMaker homes, visit the DreamMaker page of the housing department website, or make an appointment with a loan officer at (912) 651-6926.

2. Does the Housing Department assist with housing searches for individuals looking for affordable units to rent or buy?: The Housing Department is primarily tasked with the creation, rehabilitation, and preservation of affordable housing, and does not currently assist in housing searches.

The Housing Department does maintain a real-time listing of all DreamMaker homes available for purchase, but this is a limited portion of the local affordable housing market. If you are interested in purchase opportunities for DreamMaker homes, please visit the DreamMaker page of the housing department website or make an appointment with a Loan Officer by calling (912) 651-6926.

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Human Resources

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1. Is it possible to apply for a position that is not currently listed, just to have an application on record for a future opening?: We only accept applications for positions that are currently open. The City updates the website weekly, so check every Monday for newly posted jobs.

2. I completed an application last month for another position and I want to apply for a secretary position listed this week. Can I just use that same application for both positions?: Yes. However, you must complete a supplemental questionnaire for each position.

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Human Services

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1. What types of activities does the department fund?: Activities funded must be eligible under guidelines set forth by the U.S. Department of Housing and Urban Development. These activities generally include housing, economic development, homeless, and other public services.

2. When can an organization apply for funding?: The application period occurs annually and is generally initiated in May of each year. Please contact the department at 912-651-6520 to have your agency added to the mailing list if you would like to receive notification of fund opportunities.

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Impact Fees

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1. What is an impact fee?: In 1990, the Georgia Development Impact Fee Act (DIFA) was enacted into law, and it significantly affected the way local governments in Georgia pay for public services and facilities. Impact fees are one-time fees charged to land developers to help defray the costs of expanding capital facilities to serve new growth. DIFA enables local governments to charge new development for a proportionate share of infrastructure capacity it requires. However, the Act places restrictions on the categories of capital facilities for which new development can be charged. It also establishes rules under which impact fees must be calculated, collected, expended, accounted for, and administered.

2. What was Savannah’s process in establishing impact fees?

In January 2022, the City Council appointed seven members to serve on the Development Impact Fee Advisory Committee to assist and advise City Council on the adoption of a development impact fee ordinance. Since the committee was advisory, no action of the committee was considered a necessary prerequisite for municipal or county action in regard to adoption of an ordinance. Members of the committee included Jim Collins, Monica Mastrianni, Tomeca McPherson, Melissa Phillips, Pat Shay, Dwayne Stephens, and Bryan Wardlaw.

The City completed a Methodology Report which contains growth forecasts and identifies capital projects needed to meet the City’s Level of Service standards. It also presents calculations related to establishing the maximum impact fees that could be charged for the public facility categories which includes:

Parks and recreation to include a trail system;
Fire protection;
Law enforcement; and
Road improvements

The information provided in the Methodology Report comprises the Capital Improvements Element (CIE). Prior to its adoption as part of the Chatham-Savannah Comprehensive Plan (2040 Plan), the document was reviewed by the Coastal Regional Commission (CRC) and the Georgia Department of Community Affairs (DCA) to ensure consistency with the Development Impact Fee Compliance Requirements and to allow for the submission of comments. In January 2023, DCA notified the City that the revised CIE adequately addressed the State’s requirements.

On February 23, 2023, the City Council adopted the CIE which amended the 2040 Plan, Development Impact Fee Ordinance, and affordable housing exemptions. The impact fee program goes into effect on July 1, 2023.

3. How does the phased implementation process work?

Savannah City Council adopted a three-year phased implementation of the impact fee program based on the following schedule:

Year 1: 50% of maximum impact fee ($1,965 for a single family home)
Year 2: 75% of maximum impact fee ($2,948 for a single family home)
Year 3: 100% of maximum impact fee ($3,931 for a single family home)

4. What exemptions are available for affordable housing?

Savannah City Council adopted an exemption for the development of affordable housing. If funding is available, affordable housing is eligible for a 25% reduction in the payment of impact fees based on the following standards:

Housing developed using Low Income Housing Tax Credits (LIHTC) and similarly financed housing that has long term affordability requirements imposed by the federal, state, or local governments;
Housing developed using local, state or federal funds that have a deed restricted affordability period of at least 15 years;
The development of single family or two-family dwellings in federally designated Opportunity Zones;
Any of the three exemptions listed above, except for those properties that shall be owner occupied for a period of five years, must comply with these additional requirements:
1. Rents as defined by the U.S. Department of Housing and Urban Development that are at or below Fair Market Rents (FMRs) for a period of 15 years with deed restrictions as approved by the City Manager; or
2. Sale price of homes that are at or below 80% of Federal Housing Administration (FHA) limits for a period of 15 years with deed restrictions as approved by the City Manager.

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Inspections

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1. How do I call for building inspections?: If you are a General Contractor, or are acting as your own contractor, you may call in your own building inspections, but you can’t call in inspections for your trades. To schedule a building inspection by phone, dial (912) 651-6530 ext. 1919 (or 1889). You must call in before 4:00 PM in order to receive an inspection on the next business day. We do not do same day building inspections. Inspections called in after 4:00 PM will be scheduled for the day after next. When you call in, please have your permit number and job address to ensure that your inspection is scheduled against the correct permit. For more information about inspection requests, such as how to make a request by email, fax, or the City’s online permit tracking system (eTRAC), visit the Inspections page here: Inspections

2. How do I get a Certificate of Occupancy (CO)?: The City will process the Certificate of Occupancy (CO) within two business days following submittal of all required documents, receipt of all approvals, and completion of all required inspections.
For a list of items to be completed before a CO can be issued, view the “Commercial Building Project Closeout Checklist”. Commercial Building Project Closeout Checklist

3. How are re-inspection fees determined?: Re-inspection fees are assigned at the discretion of the inspector. One big reason for imposing a re-inspection fee is if the work is not ready when the inspector arrives.

4. How do I know if my inspection has passed?: If your inspection passes, your inspector will sign your inspection card. If it does not pass, they will leave you a correction notice that will indicate the necessary changes. You can also obtain inspection results by accessing our online permit tracking system, eTRAC, at https://eTRAC.savannahga.gov. For more information on how to register and log on to eTRAC, visit www.savannahga.gov, Development, Permits for Construction, eTRAC. You may also obtain your inspection results by calling our office at (912) 651-6530 and press the appropriate option for building inspections or trade inspections.

5. How many inspections, and of what type, are required?: It depends on the project. Some projects may only require a final inspection, while a more complex project may require hundreds of inspections. The sign-off card may be used as general guide, but we also recommend that you be present for each of your inspections so that you can communicate with each of the inspectors to discuss your job and to find out what type of inspections will be required.

6. What time will my inspection take place?: To find out the time your inspection will take place, please contact your inspector on the morning of the inspection between the hours of 7:15 AM and 8:30 AM at (912) 651-6530, then pressing option two. Your inspector will provide you with a specific meeting time or with a morning/afternoon inspection window.

7. What Building Codes are being enforced?: See the below document City of Savannah Construction & Life Safety Codes. City of Sav. Construction & Life Safety Codes

8. What is the difference between a building inspection and a trade inspection?: Your plumber, electrician, and HVAC contractor are all considered ‘trades,’ and will therefore all receive ‘trade’ inspections. The rest of the inspections are considered ‘building’ inspections, and they would include things like framing, insulation and drywall.

9. Will I have the same inspectors throughout my permit process?: Development Services employs a group of highly skilled and credentialed professional inspectors for the building group and for each of the trade categories. Depending upon the scope of the work, you could have up to four separate inspectors. You will, however, likely have the same inspector within a category throughout the course of your project.

10. As the homeowner or General Contractor can I call in trade inspections?: No. The trade subcontractor must call in his or her own inspections. Trade inspection requests may be called in between 7:15 AM and 4:00 PM. Inspection requests received before 8:30 AM may be scheduled for the same day. All inspection requests received after 8:30 AM will be scheduled for the next business day.

11. When will my power be released to Georgia Power?: Once you have completed an electrical final, your inspector will notify the Electrical Principal who is responsible for sending the necessary paperwork to Georgia Power via fax. This is usually done within one business day after you pass your final inspection. If your structure is in the Special Flood Hazard Area (SFHA), the 100 year floodplain, you may need to submit a "Finish Construction" Elevation Certificate or other documentation prior to the power release. Ask your Building or Electrical Inspector, or contact the City's Floodplain Administrator, Tom McDonald, at (912) 651-6530 if you are unsure the structure is in the SFHA.

12. What mechanical code does the City of Savannah enforce?: See the below document "City of Savannah Construction & Life Safety Codes" for the mechanical code enforced. City of Sav. Construction & Life Safety Codes

13. What electrical code does the City of Savannah enforce?: See the below document "City of Savannah Construction & Life Safety Codes" for the electrical code enforced. City of Sav. Construction & Life Safety Codes

14. What plumbing code does the City of Savannah enforce?: See the below document "City of Savannah Construction & Life Safety Codes" for the plumbing code enforced. City of Sav. Construction & Life Safety Codes

15. Can I schedule a time for my inspection?: Yes, our inspectors have morning office hours from 7:15 to 9:00 M-F. You can speak to the inspector that will perform your inspection by calling (912)651-6530 during this time. You can also request inspections through the City's online permit tracking system eTRAC.

16. When will my gas service be released to Atlanta Gas Light?: Once you have completed the plumbing final, your inspector will notify the Plumbing Principal who will email the release to Atlanta Gas Light.. This is usually done within one business day after you pass your final inspection.

17. When will my inspection results be posted?: The inspectors post inspection results in the morning for the previous day’s inspections. They are available on-line or by calling the inspections office at 912-651-6530, then pressing option two for trade inspections. You can also view inspection results through the City's online permit tracking system, eTRAC.

18. Does the inspector have to sign the inspection card?: Your inspector will sign your card if it is posted next to building permit, as required. In addition to signing the inspection card the inspection result will also be posted in the on-line permit tracking system, eTRAC, on the morning following the inspection.

19. How late can I call in for a trade inspection?: You can request trade inspections (mechanical, electrical or plumbing) until 8:30 am on the day of the inspection. Inspections called in after 8:30 am will be scheduled for the next business day.

20. What do I do when my project is finished?: Once all final inspections have been satisfactorily completed, there may be other items required before a Certificate of Occupancy (CO) can be issued, such as Site Acceptance, payment of Water and Sewer Fees, etc. For a list of items to be completed before a CO can be issued, view the Commercial Building Project Closeout Checklist. The City will process the CO within two business days following submittal of all required documents, receipt of all approvals, and completion of all required inspections. Commercial Building Project Closeout Checklist

21. What are the differences between a Certificate of Occupancy (CO) and a Certificate of Completion (C of C)?: A Certificate of Occupancy (CO) is issued when a structure is originally built or there is a change of use. Certificates of Completion are issued for all renovations, including attached additions.

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Mobility & Parking Services

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1. How do I use the public docks at Rousakis Plaza on River Street?: The City of Savannah currently operates over 700 linear feet of public floating docks, and nearly 800 linear feet of public bulkheads. We're delighted to host visitors who arrive by boat, and ask that you fill out the dock registration form so we can get to know our visitors better. Slip rate fees for the floating docks are currently $1.50 per linear foot per day; however, any boat may use the docks for up to 3 hours at no charge. For more information, call the dockmaster at (912) 651-3634 Moday-Friday before 5pm. For information after hours, call (912) 651-6477. More information...

2. Where are the City public parking garages & lots?: The City of Savannah operates over 3,000 metered parking spaces, 5 public parking garages, and 6 surface lots in downtown Savannah. Visit the Mobility & Parking website for more information. More information

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Municipal Archives

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1. Are you the public library?: No. Savannah's public library branches are part of the Live Oak Public Library system. The main public library branch is Bull Street Public Library, located at 2002 Bull Street.

2. Can I come in to do research?: The Municipal Archives is open to the public for research. However, you must arrange a research appointment before coming to the Municipal Archives in City Hall. If you do not have an appointment, we cannot guarantee that staff will be available to assist you. To make a research appointment, please contact the Archivist through
Ask a Question.

3. Can I make a remote reference request?: Yes. Please see Ask a Question.

4. What types of records do you have?: One of the main functions of the Municipal Archives is to preserve the records of the City of Savannah government. Therefore, we maintain archival records of the Savannah City Council and of the City's operating bureaus and departments. We also maintain publications produced by and/or for the City of Savannah. For more information on our collections, please see
Explore the Collections.

5. Do you have records for Chatham County?: No. We maintain the records of the City of Savannah. For records pertaining to the Chatham County government, or property or projects lying in Chatham County but outside of the City of Savannah boundaries, please contact Chatham County at (912) 652-7855. Also see Savannah Area Libraries & Archival Repositories.

6. Do you have genealogy records?: We do not maintain biographical records for Savannahians, unless they had a specific connection to the City of Savannah government (for instance, former mayors, aldermen, or city managers). We do maintain some vital records that are useful for genealogical research, including birth and death registers and cemetery records. For more information on our collections, please see Explore the Collections.

7. Do you have building and property records?: Yes. We maintain records related to City owned buildings and property. We also maintain records of building permits, and some property assessment and tax records that are very useful when conducting property research. For more information on our collections, please see Explore the Collections.

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Office of Business Opportunity

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1. Do I need a Business License to start a business?: Businesses operating in the City of Savannah are required to have a Business Tax Certificate instead of a business license. The Business Tax Certificate is required by Article Y, Business Tax, of the current City of Savannah, GA, Revenue Ordinance.
For more information about the Business Tax Certificate and Article Y, please contact the Revenue Department at 651-6451.
Business & Alcohol Regulations

2. Where do I go to obtain a Business Tax Certificate application?: A Business Tax Certificate application can be obtained at the Revenue Department. Business hours are Monday - Friday, 8:15am - 5:00pm (with the exception of holidays). For more information about the Business Tax Certificate application process, please contact the Revenue Department at 651-6451.
Business & Alcohol Regulations

3. Who do I contact regarding the zoning classification for the location I am considering for my business?: Zoning verification is a crucial step in planning your business. It is the responsibility of the prospective business owner to verify that the location being considered meets the City’s zoning ordinance for that area. Also, this must be verified before a Business Tax Certificate can be issued. For verification, please contact the City of Savannah’s Development Services Department at (912) 651-6530.
Go to Development Services

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Office of Public Communications

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1. How do I request public records from the City of Savannah?: An Open Records Request should be made directly to the custodian of the records that are sought. Under the Georgia Open Records Act, all public records are available for inspection and copying unless they are specifically exempted from disclosure under the law. If a government agency or custodian of public records withholds a public document from production under an Open Records Request, they must cite to the provision of Georgia law that exempts the record from being produced.
A request to inspect or copy records may be made either orally or in writing. For purposes of documenting and clarifying the scope and timing of the request, it is a better practice to make the request in writing. Requests for public records from the City of Savannah can be made using the Public Records Request form. Public Records Request Form

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Parks and Recreation Services

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1. Where can I get information on summer camps?: Download the City of Savannah Recreation Services summer camp registration information and schedule.

2. Who do I call to find out about youth and adult sports?: Contact Athletic Services at (912) 351-3852.

3. What are the contact number for Athletics?: Youth and Adult Basketball City Athletics Office – (912) 351-3852
Youth and Adult Baseball City Athletics Office – (912) 351-3852
Cheerleading City Athletics Office – (912) 351-3852
Adult Softball City Athletics Office – (912) 351-3852
Special Needs Child Earl Etheridge - (912) 351-3852

4. When is my team's next game?: Schedules are prepared and made available to coaches the Thursday or Friday before a league opens. It is the coach’s responsibility to get the information to his/her team members.

5. Will inclement weather cause a game cancellation?: In case of inclement weather, the decision regarding whether games will be played is always made late in the day (about 4:00 p.m.). The reason for this is because it can rain in the morning and be sunny and dry by late afternoon. Therefore, to find out if the games are on, call the Parks & Recreation Services Department Information Line at 651-3600 after 4 p.m.

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Permitting

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1. Why do I need a building permit?: The building permit review process and subsequent inspections protect you, your family, friends, and future owners against the potential hazards of unsafe construction. It also protects your investment, as many insurers do not pay claims on construction performed without the benefit of a building permit, the required inspections, and certificate of occupancy. Additionally, many lenders will not recognize non-permitted square footage or upgrades, thereby reducing the appraised value of your home.

2. How do I apply for a building permit?: Applications shall be submitted to the City of Savannah Development Services, 5515 Abercorn Street, Savannah, GA 31405. The application shall be completed in full and shall be accompanied by the required Plan Review fee and two copies of the construction plans, if needed, stamped "released for construction".
How to Apply for Building Permits

3. What is the status of my building permit application?: To check the status of your building permit application, log into the City's online permit tracking system, eTRAC. View the eTRAC Resources & Forms for information on how to use eTRAC. If you have any questions on how to use eTRAC, please call (912)651-6510. eTRAC electronic Tracking,Review & Approval Center

4. How long is my building permit valid?: Your permit is valid for six months from the date of its last activity. In other words, if a period of more than six months lapses after your last inspection (or from the date of issuance if you have not yet received any inspections) then your job is considered suspended or abandoned, and your permit will be revoked due to inactivity. Tracking of the six months is through our eTRAC system.

5. What fees do I need to pay for a building permit?

For projects which include the submittal of construction plans, a plan review fee is required at the time of the submittal of the application and plans. This fee is based upon the estimated total cost for the construction.

A permit fee is also charged for all permits. The all-inclusive building permit fee for building additions, renovations and new construction will be determined by the cost of construction. If a project only includes a single trade, you may pay a fee for a trade permit. If two or more trades are involved, an all-inclusive building permit may be requested. The cost for either is based on the cost of construction.

The Plan Review Fee is paid at the time of application, and the Permit Fee is paid at the time the permit is issued.

See the document “Building Permit & Plan Review Fees” for the actual fees. Building Permit & Plan Review Fees

6. What is the plan review fee?: The plan review fee is a non-refundable charge for reviewing plans that is submitted with a building permit application. The fee is based on the estimated total cost of the construction. Building Permit & Plan Review Fees

7. What if my construction encroaches onto city right-of-way?: If your construction, such as driveways and scaffolding, encroaches on city right of way, you must obtain a ‘Right-of-Way Work Permit.’ You are responsible for any damage caused to the right-of-way, which includes streets, lanes, curbing, sidewalks, trees, greenspaces and medians. You may also phone the Traffic Engineering Department at (912) 651-6600 weekdays between the hours of 8:00 AM and 5:00 PM to have an application faxed or mailed to you. If convenient, you may visit Traffic Engineering at 100 West Gwinnett Street, near the intersection with Stiles Avenue. Right-of-Way Work Permit

8. Who do I contact if my construction or demolition involves site development or land disturbance?: Commercial construction and demolition typically requires a Site Development Permit. Contact Development Services at (912) 651-6510 for more information. Single-family and two-family construction typically is exempt from the site permitting requirements. However, all of the requirements for controlling erosion and sediment are the same. Site Development Permit Information

9. How long does it take to get a building permit once I submit my plans and application?: There is no single answer to this question. Various plans go through the process following different tracks. As a rule, we expect that residential permits (new construction and additions/remodels) are typically approved in two weeks. Commercial and multi-family (three or more units) may take more than 30 days. The potential factors that can create delays are numerous. The most common one is failure to submit the required plans for a Site Development Permit. Obtaining a site permit may take anywhere from 30 days to 6 months or longer. This depends heavily on the unique issues on your site, the quality of the submitted plans and the responsiveness of your consultant to requests for additional information or revisions.

10. What is the plan review process for a building permit?: See the Building Permit Process Flow Chart. After a complete submittal of the required documents is received, plans are circulated to the various plan reviewers. When a reviewer is satisfied the plans meet the required code the plans are forwarded to the next reviewer. Depending upon the nature of your specific project, the specific plan reviewers may change. If the design professionals have addressed all of the requirements, the plans will progress smoothly through the system. If any one or more of the plan reviewers discover that additional information is needed or revisions to the plans are necessary to meet the current requirements, the plans will be placed on hold until all of the concerns are addressed. Once all of the required plan reviewers have approved the plans, a permit specialist will prepare the building permit and notify the contact that the permit is ready to be picked up and the amount of the building permit fee that must be paid.
Building Permit Process Flow Chart

11. When can I pick up my permit?: Once your application has completed the review process, a Permit Specialist will call you, or your contractor, to let you know it is ready for pick-up. You will also be notified of any outstanding permit fees at that time. Permits may be picked up between 8:15 AM and 4:30 PM, Monday through Friday at 5515 Abercorn Street, Savannah, GA 31405. Please remember that fees must be paid with a check or money order only, made payable to the City of Savannah. For commercial building permits, a Georgia licensed contractor is required to pick up the permit.

12. What Building Codes are being enforced?: See the below document City of Savannah Construction & Life Safety Codes. City of Sav. Construction & Life Safety Codes

13. Can I receive an extension on my permit?: In some cases, you may be able to receive a 90 day extension on a permit that has been revoked or gone over six months without any activity; however this is not common, and is done only on a limited case by case basis. Extension requests must be submitted in writing. In order to receive an extension, you must make an appointment with the Building Inspector to review the scope of your work and the permit activity. The Building Inspector will consider, among other things, the amount of lapsed time, availability of plans, and any code changes that may have occurred during the time period. He or she may even find it necessary to send a group of trade specialists to your jobsite in order to obtain more information.

14. What is the price of an electrical permit?

Permit fees are based on the total cost of the construction. If a project only includes a single trade, you may pay a fee for a trade permit. If two or more trades are involved, an all-inclusive building permit may be requested.

Please note that if the electrical permit is part of an all-inclusive building permit, then the fees are paid at the time that the building permit is issued.

See the document “Building Permit & Plan Review Fees”. Building Permit & Plan Review Fees

15. When will my power be released to Georgia Power?: Once you have completed an electrical final, your inspector will notify the Electrical Principal who is responsible for sending the necessary paperwork to Georgia Power via fax. This is usually done within one business day after you pass your final inspection. If your structure is in the Special Flood Hazard Area (SFHA), the 100 year floodplain, you may need to submit a "Finish Construction" Elevation Certificate or other documentation prior to the power release. Ask your Building or Electrical Inspector, or contact the City's Floodplain Administrator, Tom McDonald, at (912) 651-6530 if you are unsure the structure is in the SFHA.

16. How long does it take to process my electrical permit application?: If your permit is part of an all-inclusive building permit, then it should be issued within 24 hours from the time you submit the ‘Electrical Permit Application’ that came with the building permit. If you would like to discuss the review process on a stand-alone electrical permit, please contact the Principal Electrical Inspector by dialing 912-651-6530, then pressing option two.

17. When is a mechanical permit required?: When you install, alter, remove, convert or replace a mechanical system.

18. What is the price for a mechanical permit?

Please note that if the mechanical permit is part of an all-inclusive building permit, then the fees are paid at the time that the building permit is issued.

See the document “Building Permit & Plan Review Fees”. Building Permit & Plan Review Fees

19. How do I apply for a permit?: Permits can be obtained at our office at 5515 Abercorn Street during business hours (7:30-5:00 M-F). Permit applications can also be downloaded from the City of Savannah website at www.savannahga.gov. Mechanical permits can only be issued to Georgia licensed mechanical contractors or to a bono fide homeowners that perform their own work. Homeowners must fill out a notarized affidavit which states they will perform the work and will live in the house.

20. What is required before a permit is issued?: New construction or change outs where the equipment and ductwork are replaced are required to have a total house heat load calculation, signed permit, signed affidavit and the permitting fee.

21. Can I pay cash for my permit?: No, we only accept checks and money orders at this time.

22. What documentation is required for a mechanical contractor?: We need a copy of your State of Georgia mechanical contractor’s license and a business license from a jurisdiction in Georgia.

23. What mechanical code does the City enforce?: See the below document "City of Savannah Construction & Life Safety Codes" for the mechanical code enforced.
City of Sav. Construction & Life Safety Codes

24. What is the price of a plumbing permit application?

Please note that if the plumbing permit is part of an all-inclusive building permit, then the fees are paid at the time that the building permit is issued.

See the document “Building Permit & Plan Review Fees”. Building Permit & Plan Review Fees

25. What plumbing code does the City of Savannah enforce?: See the below document "City of Savannah Construction & Life Safety Codes" for the plumbing code enforced. City of Sav. Construction & Life Safety Codes

26. Can I fax in an application?: If your trade application is part of an all-inclusive building permit, you may fax in your application. It must be complete and faxed in from your business location so that we can verify that it’s coming from a license holder.

27. What is the process for getting a site plan approved?: Site plans can be submitted either electronically or on paper to Development Services. Once submitted, the plans will be reviewed by all City departments and the Metropolitan Planning Commission. Departments are allowed ten business days to review plans. This review process continues until all of the departments have accepted the plans. Once all departments have accepted the site plans, 3 sets of plans are required for the City Engineer's approval and final permitting.
Refer to www.savannahga.gov under Development, Site Development Permits for more information. See below process flow chart. Site Development Permit Process Flow Chart

28. How long does it take to get a site permit once I submit my plans and application?: Obtaining a Site Development Permit typically takes between 60 and 90 days following receipt of a complete application submittal. This depends heavily on the unique issues on your site, the quality of the submitted plans and the responsiveness of your consultant to requests for additional information or revisions.

29. What other permits or approvals do I need for my site development permit?: While all projects are different the three most common overlooked permits or approvals you may need are the Georgia Coastal Soil & Water Conservation Commission (GSWCC) approval (formerly called NRCS approval), Georgia Department of Transportation (GDOT) approval, and an encroachment permit.
Refer to www.savannahga.gov under Development, Site Development Permits for more information.

30. What fees do I need to pay for a site permit?: Visit the document “Development Services Fees” and view “Site Development Fees” on page 2 of the document.
The city collects two development fees for a Site Development Permit: 1) The Site Plan Review Fee, and 2) the Erosion Control Fee. These fees can be paid either by check, or through the City’s online permit tracking system, eTRAC, once a permit application has been received and the fees have been invoiced through eTRAC. The Site Plan Review fee is payable at the beginning of the review process. The Erosion Control Fee is payable after the City Engineer’s approval of the plans and before the preconstruction meeting can be scheduled. Additional fees may be charged by certain departments (water and sewer, traffic engineering, park and tree, etc...) during the development process. Development Services Fees

31. What is the status of my site development permit application?: You can check the status of your site development permit application through the City's online permit tracking system, eTRAC. You must be registered with the site and listed as a contact for the permit.
See "eTRAC Quick Reference Guide – Site Development Permits" for assistance. eTRAC Guide – Site Development Permits

32. How/when do I get a land disturbance permit?: The land disturbance permit from the City is part of the site development permit. If the land disturbance from your project is one acre or greater, you must also obtain a Land Disturbing Activity Permit from the Georgia Coastal Soil & Water Conservation Commission (GSWCC) before your site development permit will be issued.
Once the site plans for a project are approved by the City Engineer, a Preconstruction meeting (“Precon”) is scheduled by the consultant/engineer. The land disturbance permit is issued by the site inspector at the Precon.

33. How do I get a Certificate of Occupancy?: The City will process the Certificate of Occupancy (CO) within two business days following submittal of all required documents, receipt of all approvals, and completion of all required inspections.
For a list of items to be completed before a CO can be issued, view the “Commercial Building Project Closeout Checklist”. Commercial Building Project Closeout Checklist

34. What kind of bonds does the City require?: The four basic types of bonds are:
1. Completion Bond – Needed to ensure completion of any punchlist items remaining from the site work final inspection as well as acceptance of as-built drawings. This bond is for commercial projects only and has a 12 month, automatically renewing term.
2. Utility Warranty Bond – Needed to provide a 14-month warranty for all new publicly maintained infrastructure, as well as work within the public right-of-way. Bond must be provided in the amount of 10% of the total cost of the publicly maintained improvements, and has a 14 month, automatically renewing term.
3. Landscape Warranty Bond – Needed to ensure required landscaping and trees are maintained during the 2 year warranty period. This bond has a 24 month, automatically renewing term (26 months is recommended to avoid potential renewal fees).
4. Construction Bond – Needed prior to the recording of a subdivision plat when the new subdivision requires additional infrastructure to serve new lots.

Visit the Project Closeout Requirements web page, “Bonding Requirements” on www.savannahga.gov, for more information. Project Closeout- Bonding Requirements

35. What form can I use for bonds?

Bonds may be provided in one of the following formats:

1. Cash/check
2. Surety Bond
3. Letter of Credit

Visit the Project Closeout Requirements web page, “Bonding Requirements” on www.savannahga.gov, for guides for bonds and letters of credit to ensure
proper language. Guides for Bonds and Letters of Credit

36. How/when do I get my bonds back?

Each type of bond requires completion of specific requirements prior to return.

1. Completion Bond – Will be returned upon acceptance of as-built documents and completion of any punchlist items.
2. Utility Warranty Bond – Will be returned upon successful completion of the 1 year Utility Warranty Inspection.
3. Landscape Warranty Bond – Will be returned upon successful completion of 2 year Landscape Warranty Inspection
4. Construction Bond – The bond is reduced to 50% of the total value of the infrastructure, upon provisional acceptance. The remaining 50% is released upon final acceptance of infrastructure.

Contact Development Services at (912)651-6510 for more information.

37. How close can I build to the property line?: That depends. Please call City of Savannah Zoning office at (912) 651-6530 and speak to a zoning inspector to determine the zoning district for your property and its respective setbacks.

38. What are the required building setbacks for my property?: Required building setbacks can be influenced by any of several requirements. Call City of Savannah Zoning office at (912)651-6530 and speak to a zoning inspector.

39. What do I do when my project is finished?: Once all final inspections have been satisfactorily completed, there may be other items required before a Certificate of Occupancy (CO) can be issued, such as Site Acceptance, payment of Water and Sewer Fees, etc. For a list of items to be completed before a CO can be issued, view the Commercial Building Project Closeout Checklist. The City will process the CO within two business days following submittal of all required documents, receipt of all approvals, and completion of all required inspections. Commercial Building Project Closeout Checklist

40. Can I be my own contractor for a construction project on my own home?: Yes. The homeowner can be their own contractor if they live in the residence and have not applied for a permit at another address within two years. For duplexes, the owner can be the contractor for their own unit, but needs a Georgia licensed contractor for the other habitable space. The owner must provide a Homeowner’s Affidavit at the time of picking up the permit. For more detailed information visit the Georgia Secretary of State’s web site at sos.ga.gov or the O.C.G.A. § 43-41-2 FAQ page.

41. Who is required to pick up the building permit on commercial projects?: For commercial projects, a Georgia licensed contractor is required to pick up the permit. The scope of the project, the structure’s type of construction, and the cost of the project will determine if a Residential-Light Commercial Contractor or a General Contractor is required. For more detailed information visit the Georgia Secretary of State’s website at sos.ga.gov or the O.C.G.A. § 43-41-2 FAQ page.

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Real Property Services

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1. How does the City calculate my property value?: The City obtains an independent appraisal to determine the fair market value of a property.

2. How does the City sell Surplus Properties?: When properties are declared surplus by the Mayor and Aldermen, the properties are made available for sale to the public. In accordance with state law, all such sales are to the highest responsible bidder, either by sealed bids or by auction after due notice has been given. The City typically solicits sealed bids from the public by issuing a Request for Proposals (RFP).

3. Does the Real Estate Services Department manage the demolition and/or new construction of City Projects?: No. For information regarding City demolition and/or new construction projects, please contact the Office of Capital Projects Management at (912) 351-3409 or visit their website at the following link: Office of Capital Projects Management

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Recorder's Court

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1. Can I have my case reset or continued?: You can reschedule one time only unless you are in contempt of court. This can be done by phone or in person. DUI’s will need to get approval from the district attorney’s office. If you need an extension to hire an attorney we can reschedule for you.

2. Can I have a jury trial in Recorder’s Court?: No. All trials in Recorder’s Court are bench trials. Bench trials are trials in which evidence is presented to a judge, and in which the judge renders a verdict. However, if you desire a jury trial you can send your case up to state court as long as it is not a local ordinance.

3. May I pay my fine online?: Yes. However, not all tickets can be paid online as some require a mandatory court appearance.You can go to savannahga.gov to pay your fine.

4. May I pay my fine with a credit card?: Yes. The court accepts Visa, MasterCard and debit cards. The court also accepts cash, money orders and certified checks.

5. Do I need an attorney?: The assistance of counsel is your right. However, we cannot advise you as to whether or not you will need an attorney. Additionally, if you seek a court appointed attorney, you will need to contact the Public Defender’s Office. The Public Defender’s Office number is (912) 447-4901.

6. I received a citation for "no proof of insurance" (O.C.G.A. 40-6-10). I have insurance but did not have my insurance card to show to the officer. What do I do?

If you have received a citation for "no proof of insurance", you must provide the court with your insurance card showing that the vehicle you were driving was insured at the time the citation was written. You may file your proof of insurance with the court at the cashier's window prior to your court date. You may also file proof of insurance by mailing it to:
The Recorder's Court of Chatham County
Attention: Cashier
133 Montgomery Street
Savannah, GA 31499

The judge will review the proof of insurance on your court date. You do not have to appear in court; however, if the proof is not accepted by the judge, you will be notified of a new court date.

If the vehicle you were driving was not insured, you must appear in court on your court date.

If the vehicle you were driving is covered by a "fleet policy", you must appear in court and present the insurance card to the judge and to testify that the vehicle is covered by the policy referenced on the card.

7. How many points will be placed on my driver's license?: View the Georgia Points System See O.C.G.A. 40-5-57 for complete code. You can call the DMV at 678-413-8400

8. The court notified the Department of Motor Vehicle Safety that I didn't appear at my scheduled hearing, what do I do?

If you are licensed by another state, contact the licensing authority of that state. The Recorder’s Court of Chatham County has notified the Georgia Department of Motor Vehicle Safety that you failed to appear before the court to answer to the charges alleged by the officer issuing you a citation. As a result, the Georgia Department of Motor Vehicle Safety may have suspended your driving privileges. This suspension will remain active until the Department receives notice from the Court that you have met all sanctions imposed by the Court. If you are licensed by another state, contact the licensing authority of that state. Once you satisfy the sanctions imposed by the Court, you will be given the “Defendant’s Receipt” (pink receipt) of the suspension notice. If you are licensed by the State of Georgia, you must present this copy to the Georgia Department of Motor Vehicle Safety. You can do this by taking this receipt to your local Driver's License Office. If you are licensed by another state, contact the licensing authority of that state. As a result of this suspension, the Georgia Department of Motor Vehicle Safety requires that you pay a reinstatement fee before your driving privileges will be reinstated. The Court will notify the Georgia Department of Motor Vehicle Safety that you have satisfied all sanctions imposed. However, the reinstatement process will move faster if take your “Defendant’s Receipt” to the Department of Motor Vehicle Safety or local Driver's License Office.

If you are licensed by another state, contact the licensing authority of that state. If you have any questions regarding your driving privileges you should contact:

Savannah Office
1117 Eisenhower Dr. Savannah, GA 31405
(912) 691-7400

Main Office
2206 East View Parkway
Conyers, GA 30013-5755
(678) 413-8400

9. How do I get information about the citation I've been issued?

To allow time for your citation to be processed, please wait 3 to 4 weeks for your payment to be put in the system. All citations are subject to a fine. Depending on the agency issuing the citation, the following information may appear on the back of the citation issued to you. FOR FURTHER INFORMATION CALL THE RECORDER’S COURT OF CHATHAM COUNTY (912) 652-7425

IMPORTANT If you intend to enter a plea of “not guilty” to the charge(s) against you, contact the Clerk’s Office at the number listed above. You will be assigned a bench trial date different from the date indicated on the front of this citation.

If you wish to waive your right to a hearing and enter a plea of “guilty”, you may pay your fine, in full, by appearing at or mailing your money order/cashiers check made payable to Recorder’s Court to the address below or pay online at savannahga.gov. Be sure to include your citation with your payment. Call the Clerk’s Office or visit the court’s website (www.savannahga.gov) to determine the amount of the fine. The Recorder's Court of Chatham County Attention: Cashier 133 Montgomery Street Savannah, GA 31401 You may pay your fine between the hours of 8:15 A.M. and 4:30 P.M., Monday-Friday. No credit cards will be taken after 4:00 pm.

If you wish to appear in court to enter a plea of “guilty” or “no contest” to the charge(s) against you, appear in court on the date and time shown on the front of the citation. If you enter a plea of “not guilty” at this hearing, your case will be assigned to a trial calendar and you will be asked to return to court on the trial date.

PURSUANT TO GEORGIA CODE 17-6-11, IF YOU HAVE BEEN ISSUED A COURT SUMMONS AND FAIL TO APPEAR TO ANSWER TO THE CHARGE, A WARRANT WILL BE ISSUED FOR YOUR ARREST AND/OR YOUR DRIVER’S LICENSE SHALL BE SUSPENDED BY THE GEORGIA DEPARTMENT OF PUBLIC SAFETY. THE FOLLOWING OFFENSES REQUIRE A MANDATORY COURT APPEARANCE
1. No Insurance (if unable to provide proof prior to court date).
2. Driving under the influence of alcohol/ drugs.
3. No license, Driving on a suspended or revoked license.
4. Failure to report an accident.
5. Hit and run or leaving the scene of an accident.
6. Using vehicle in fleeing or attempting to elude an officer.
7. Racing.
8. Reckless driving, aggressive driving or laying drag.
9. Fraudulent or fictitious use of driver’s license or fraudulently obtaining a driver’s license.
10. Homicide or feticide by vehicle.
11. Homicide or serious injury by interfering with a traffic control device or railroad sign/signal.
12. Serious injury by vehicle.
13. Any felony in which a vehicle is used.
14. Suspended registration.
15. Striking an unattended vehicle.
16. Speeding: 35 miles or over or if in a school or work zone 30 miles and over

10. How do I find out the status of my driver's license?

THE GEORGIA DEPARTMENT OF MOTOR VEHICLE SAFETY IS RESPONSIBLE FOR THE ISSUANCE AND/OR SUSPENSION OF A PERSON'S DRIVING PRIVILEGES. IF YOU HAVE REASON TO BELIEVE THAT YOUR LICENSE HAS BEEN SUSPENDED BY THE DEPARTMENT OF PUBLIC SAFETY AS A RESULT OF A TRAFFIC CONVICTION AND/OR FAILURE-TO-APPEAR, YOU WILL NEED TO PROVIDE THE COURT WITH SOME AND POSSIBLY ALL OF THE FOLLOWING INFORMATION:

CITATION NUMBER
TO OBTAIN THIS INFORMATION, YOU SHOULD CALL THE DEPARTMENT OF MOTOR VEHICLE SAFETY. (678) 413-8400

11. What is my right to be represented by an attorney?: You have the right to be represented by an attorney in all criminal proceedings against you. If you are not financially able to employ an attorney of your own choice, you have a right to have the Court appoint an attorney to represent you.
An attorney can help you: (1) understand the charge or charges against you; (2) determine whether a legally sufficient accusation has been filed against you; (3) determine whether you have any defense to the charge or charges against you, possible defenses may include but are not limited to self-defense, alibi, misidentification, accident, and reliance on the presumption of innocence and the State’s burden to prove you guilty on all elements of the charge or charges against you beyond a reasonable doubt; (4) prepare and conduct any trial held on the charge or charges against you; (5) determine what evidence is legally admissible against you; (6) file motions and make objections to exclude evidence which is not legally admissible against you; (7) determine what evidence you would be able to present in your defense; (8) file motions to obtain information from the prosecution, such as police reports, scientific reports, witness statements, video or audiotapes, photographs, etc.; (9) make strategic decisions as to the calling of witnesses and whether or not you should testify at trial; (10) properly preserve legal issues for appeal in the event that you are convicted at trial; (11) conduct plea negotiations on your behalf if you desire to plead guilty to the charge or charges against you; (12) make sure all of your rights as a defendant in a criminal case are protected.

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Recycling

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1. When is my recycling collected?: Recycling will be collected twice monthly on the same day as your household waste collection.
Recycling Collection Days

2. What items can be recycled?

Hard plastic #1-7

#1 PET or PETE (polyethylene terephthalate)
- Soft drink cans; mouthwash, water, and beer bottles; peanut butter containers.
- Salad and vegetable oil containers; food jars.
#2 HDPE (high density polyethylene)
- Milk jugs; juice bottles; bleach, detergent, and household cleaner bottles.
- Oil bottles; shampoo bottles; butter and yogurt tubs; toys.
#3 Vinyl or PVC
- Window cleaner and detergent bottles; cooking oil bottles; garbage cans.
#4 LDPE (low density polythylene)
- Food storage containers; squeezable bottles; dry cleaning and shopping bags.
#5 PP (polypropylene)
- Some yougurt containers; syrup bottles; ketchup bottles; caps; medicine bottles.
#6 PS (polystyrene)
- Meat trays; egg cartons; aspirin bottles; some food containers; CD cases; toys.
- Clean food trays, plastic cups, throwaway utensils, plastic (NO STYROFOAM).
#7 Miscellanious
- Plastic containers, plates, and utensils; 3 and 5 gallon water bottles.
- Aluminum, tin or steel cans; paper; newspaper; magazines; junk mail.
- Glass; dry cardboard (boxes must be broken down).

Carton Recycling
Shelf stable cartons
- Juice; milk; soy and grain milk; soup and broth; wine.
Refrigerated cartons
- Milk; juice; cream; egg substitutes; soy and grain milk.

3. What items cannot be recycled?: - Styrofoam containers or packaging
- Clothing, bedding
- Furniture, plastic chairs
- Toys, electronics
- Yard waste or clippings
- Paint cans
- Aluminum foil
- Plastic bags

4. What is the cost for recycling service?: There is no cost for recycling service.

5. How do I receive a recycling cart?: After water service is established through the City of Savannah’s Utility Service, call 311 to request a recycling cart.

6. How do I get an additional recycling cart?: Please call 311 or 912-651-1967. Property Owners/Residents will be charged $50.00 for an additional cart.

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Refuse Disposal

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1. How do I dispose of waste paint?: For paint disposal information, please contact Refuse Disposal at (912) 651-6626 or see guidelines

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Residential Refuse Collection

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1. How do I get an additional garbage/trash cart?: Please call 912-651-6579 or 912-651-6582. Property Owners/Residents will be charged $50.00 for an additional cart.

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Revenue

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1. Can I pay my water bill online?: Yes, you can pay your water bill at savannahga.gov/utilitypay. Please have a copy of your latest bill handy when making your payment.
Pay Utility Bill Here

2. Do you accept payments over the phone?: No, the City of Savannah does not accept payments over the phone. Please visit Revenue Payment Methods for ways you can make a payment.

3. Does my business need a business tax certificate?: All businesses operating in the City of Savannah are required to have a business tax certificate in lieu of a business license as required by Article Y of the current Revenue Ordinance. Please visit Business Tax for additional details on how to obtain a certificate.

4. How often are property tax bills mailed out?: The City of Savannah bills real property tax twice a year and those bills are due around June 1st and November 15th. Personal property and public utilities are due once a year around November 15th. Due dates of the bills do fluctuate, but dates are advertised well in advance. For copies of bills and account information, please visit the Property Tax page.

5. How do I start water service?: Please visit the How to Set Up Water Service web page for information on how to begin your water service.

6. What is the phone number for the refuse department?: The phone number for customer service is 311.

7. Does the City of Savannah have additional sites for water utility payments?

Some check cashing businesses and online payment services accept payments for City accounts, however, these payments are mailed in or hand-delivered to our office and not posted until received by our staff. We recommend using the City's online payment portal for utility bills, www.savannahga.gov/utilitypay.

8. Can I pay my parking tickets in the revenue department?: No, payments for parking tickets should be made at the Bryan Street Parking Garage located at 100 E Bryan St on Reynolds Square. They can be reached at (912) 651-6470 for additional information.

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Revenue - Property Taxes

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1. What is property taxation?: Ad valorem taxes (which means “according to the value”) are levied on real and personal property each year. Real property is land and any improvements such as buildings/houses or parking lots. Personal property is inventory and fixtures used in conducting business, boats, and machinery, etc. The basis for ad valorem taxation is the fair market value of the property as determined by the Chatham County Tax Assessor’s Office. Georgia law says only 40% of that value is taxable which is referred to as the assessed value.

2. What is the difference between Real Property and Personal Property?: Real Property is just another way of describing real estate; it is land and any improvements such as buildings/houses or parking lots. If you’re paying property taxes on a house, you’re paying Real Property taxes. Personal Property is inventory and fixtures used in conducting business, boats, and machinery, etc.

3. What do my property tax dollars pay for?

Property tax revenues are used by the City of Savannah for General Fund maintenance and operations. Property taxes fund services such as our police and fire departments; the development and maintenance of our parks, our streets and sidewalks; and the departments that manage planning and zoning, as well as neighborhood, housing, and economic development initiatives.

To learn more about the allocation of funds to programs and services offered by the City, please visit the Office of Management and Budget to view the latest City budget online.

4. How are my property taxes calculated?

The basis for ad valorem taxation is the fair market value of the property as determined by the Tax Assessor’s Office.

Formula

(Property Value x Assessment Rate) - Exemptions) x Property Tax Millage Rate = Tax Bill

Example

Here is an example calculation for a home with a market value of $100,000 in the City of Savannah:

The property value is the full market value appraised by the Assessors. All property in Georgia is taxed at an assessment rate of 40% of its full market value.
- $100,000 x 40% = $40,000
Exemptions, such as a homestead exemption, reduce the taxable value of your property. Let's say this homeowner qualifies for an exemption of $2,000.
- $40,000 - $2,000 = $38,000
The taxable value is then multiplied by the millage rate. 1 mill = $1 tax per $1,000 taxable value. The City of Savannah’s 2022 millage rate was set at 12.20 by City Council, which means property owners pay $12.20 per $1,000 of taxable value.
- $38,000 x (12.20/1,000) = $463.60 final City tax bill amount* Or $38,000 x .01220=$463.60*

*Please note: locally, the School Board and Chatham County set and assess property taxes separately and in addition to the tax rate set and collected by the City of Savannah. Chatham county residents who reside within Savannah’s city limits are required to pay both County and City property taxes per Georgia law. Property owners in the County and City pay School Board taxes. School Board taxes are collected by the Chatham County Tax Commissioner.

5. When are property taxes due?

Real Property taxes are billed annually in two installments. The first installment bills in April and is typically due mid-June.* The first installment bill is based on half of the prior year’s tax amount. For example, if a parcel was billed at $500 for 2019 taxes, the 2020 first installment bill is half of that amount, $250. The second installment bills in September and is typically due mid-November.* This bill reflects changes for the current year to the property value, exemptions, and the millage rate.

*Please note all due dates are set at the time bills are printed and may be subject to change.

6. Does the City accept or acknowledge postmarks as meeting the deadline for timely payment of property taxes?: No. Property tax payments must be received and posted to the account on or before the due date to be considered on time and avoid penalty or interest charges.

7. Is there a penalty charge for late payment?: Yes. In accordance with O.C.G.A. 48-2-40-44, delinquent taxes are charged interest at an annual rate equal to the bank prime loan rate as posted by the Board of Governors of the Federal Reserve System or any publication that may supersede it, plus 3 percent, to accrue monthly. Once taxes are 120 days late, a 5% penalty is added to all bills, except for Homestead property less than $500.00. The penalty will continue to accrue at 5% each additional 120 days up to a maximum of 20% of the principle amount due.

8. Can interest and penalty be waived if I did not receive a bill?: No. Failure to receive a tax bill does not relieve you of the responsibility to make payment by the due date. If you did not receive a tax bill, a copy of your bill is available online (www.savannahga.gov/propertytax). You may also contact the City of Savannah Revenue Department Property Tax Unit by phone at (912) 651-6455 or visit our office location (305 Fahm Street, Savannah, GA 31401) to obtain a copy of your bill Monday-Friday, 8:15 a.m. to 5 p.m.

9. Does the City accept partial payments or set-up payment arrangements for property taxes?

The City does accept partial payments of taxes up to the second installment due date; however, to avoid interest or penalty, taxes must be paid in full on or before the second installment due date.

The City does not make payment arrangements for current or delinquent taxes.

10. How can I pay my property taxes to the City?

In-person/Overnight Mail: City of Savannah Revenue Department, 305 Fahm Street, Savannah, GA 31401. Hours of operation are Monday through Friday, 8:15 am to 5:00 pm.
Online: www.savannahga.gov/propertytax
Regular Mail: City of Savannah Revenue Department, Attn: Property Tax Unit, P.O. Box 1228, Savannah, GA 31402

Note: When paying your City property taxes online for your home or other real estate, please select "Real Property" from the text links, as seen below:

Real Property Explanation

11. My mortgage company pays my tax bill; can you mail my bill to the mortgage company?: No, we do not send individual bills to mortgage companies; however, all major mortgage companies and third party tax processors are provided a copy of the complete billing file with each installment, and a delinquent file after the second installment due date passes.

12. Who determines the value of my property?

The Chatham County Board of Assessor’s (BOA) appraisal staff determines and makes recommendations to the BOA. The Board of Assessors approves the values. The BOA website, which has more information about their process, can be found at https://boa.chathamcountyga.gov

13. How can I contact the Board of Assessors?

Board of Assessors
222 W Oglethorpe Ave
Suite #113
Savannah, Georgia 31401

Phone: (912) 652-7271

Website: https://boa.chathamcountyga.gov

14. What is a millage rate?

A millage rate is the tax rate used to calculate local property taxes. The millage rate represents the amount per every $1,000 of a property’s assessed value. Assigned millage rates are multiplied by the total taxable value of the property in order to arrive at the property taxes.

Millage gets its name from the Latin word "millesimum," or "mill" for short, which means "thousandth part" (1/1000). The term millage rate is also referred to as the mill rate or the effective property tax rate.

15. What is the current City of Savannah millage rate?: The current millage rate can be found on our website at www.savannahga.gov/millagerates.

16. Who sets the City of Savannah millage rate?: The City of Savannah millage rate is approved by Savannah City Council.

17. Are there any ways to lower my property tax bill because it is an owner-occupied home, or for meeting certain age, income, or disability criteria?

Property owners may apply for exemptions through the Chatham County Assessor’s Office. Exemptions are a form of tax relief that can reduce the net taxable value of your property.

For more information on applying for exemptions. including the Homestead Exemption (for homeowners who occupy the property as their primary residence) and other special exemptions based on age, income, disability, or other criteria available to property owners, please contact the Chatham County Assessor’s Office at (912) 652-7271. Or visit their website at https://boa.chathamcountyga.gov.

18. I disagree with my property’s appraised value. Are there any avenues for appeal?: Specific questions regarding your assessment should be directed to the Chatham County Assessor’s Office at 912-652-7271. They can provide you with the requirements and deadlines for appealing your value.

19. Am I responsible for paying property taxes while my property value is under appeal?: Yes. If a property’s value is under appeal, it will be billed at the prior year’s value or 85% of the current value, whichever is less. The tax amount billed is due at the time of the second installment billing due date, regardless of whether the appeal has been resolved. Once the appeal is resolved, a new bill is generated or a refund will be issued accordingly.

20. What is a Fi.Fa. (tax lien)?: A property tax Fi.Fa. is a lien placed against a piece of property for failure to pay taxes when due. Literally, "fieri facias," means "cause it to be done." This is a judicial writ directing the sheriff to satisfy a judgment (such as unpaid delinquent taxes on real or personal property) from the debtor's property. Because a Fi.Fa. indicates a late payment or non-payment of a bill, it may affect the credit standing of the property owner(s). It may also result in the owner(s) loss of the property through tax sale. Therefore, prompt payment of property tax bills, like any other bill, should be taken seriously.

21. When are the tax sales?: The City of Savannah holds approximately 6 tax sales each year. Properties scheduled for tax sale are advertised in the public notice section of the Savannah Morning Newspaper beginning four weeks prior to the sale. The listing is also posted on the City of Savannah website at www.savannahga.gov/taxsale.

22. What do I do if my property is sold at tax sale?: Properties sold at tax sale may be redeemed by the original owner within a year and one day of the tax sale by contacting the winning bidder and paying the purchaser the amount of the winning bid plus 20%.

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Sanitation

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1. Where can I find the 2019 Sanitation Service Guide?: Follow link -> 2019 Sanitation Service Guide

2. Where can I find the 2019 Sanitation Collection Schedules?: See link->
Sanitation Collection Schedules

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Savannah Fire & Emergency Services

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1. Does Savannah Fire offer free smoke alarms?: Yes. Savannah firefighters will install free smoke alarms and free batteries for Savannah residents. Rental properties are excluded. Having a working smoke alarm in each level of your home will alert you in the event of a fire, providing you with extra time to escape. Savannah Fire wants to help protect you from fire by installing free smoke alarms and providing a free home fire safety survey. Home fire safety surveys help residents discover potential fire hazards in their homes. If you or a loved one live in Savannah and need assistance with home fire safety, please call 651-6756.

2. How do I obtain a fire report?: Fire reports can be obtained 8 a.m. to 5 p.m., Monday through Friday, at the Fire Marshal's Office, located at 10 W. 33rd Street, at the corner of Bull and 33rd streets. There is a $6.50 charge for all reports. Cash is not accepted. Payment must be in the form of a cashier’s check or money order made payable to the Savannah Fire Department.

3. Can I get my blood pressure checked at a fire station?

Yes. Free blood pressure checks are conducted at all Savannah Fire stations whenever firefighters are present. Look for a free blood pressure check sign out front.

Savannah Fire also conducts blood pressure checks at senior citizens centers, churches and community centers. Contact the Public Information Office at 912-644-5957 to schedule blood pressure checks for your community group.

High blood pressure can lead to devastating consequences, such as stroke, heart failure, heart attack, vision loss, and kidney disease. However, high blood pressure typically has no symptoms. The only way to know if your blood pressure is high is to have it regularly checked. Stop by your neighborhood fire station for a blood pressure check. If you are in an emergency situation call 911:

Station 1

535 E. 63rd St.

Station 2

5 Skyline Dr.

Station 3

121 E. Oglethorpe Ave.

Station 4

2401 Augusta Ave.

Station 5

10 W. 32nd St.

Station 6

3000 Liberty Pkwy.

Station 7

6902 Sallie Mood Dr.

Station 8
2824 Bee Rd.

Station 9

2235 Capital St.

Station 10

13710 Coffee Bluff Rd.

Station 11

11844 Apache Ave.

Station 12

1205 Bradley Blvd.

Station 13

11 McKenna Dr.

Station 14

480 Highlands Blvd.

Station 15

740 Chevis Rd.

4. Will firefighters bring a fire truck to my school or community event?

Yes. As part of our focus on public fire safety education, we are happy to participate in your school or community event. We are proud of our profession, tools and apparatus. Firefighters provide lifesaving fire safety information sessions for all ages and allow groups to explore the equipment used in emergency situations. Please contact the Savannah Fire Public Information Office at (912) 644-5957 to schedule a station tour, fire safety demonstration or apparatus display.

Savannah Fire’s Public Safety Education Program is a free public service available for school, community and public events. We do not make appearances at birthday parties or for business promotions.

5. Can I tour a Savannah Fire station?

Yes. As part of our Public Fire Safety Education Program, we are happy to host your group at any of our fire stations. Please contact the Savannah Fire Public Information Office at 912 -644-5957 to schedule your free fire station tour. Station 5 tour

6. What is ISO and why is it important?: Savannah is an ISO Class 1 city. ISO stands for the Insurance Service Office. It is a leading source of information about property/casualty insurance risk. ISO expert staff collects information about municipal fire protection efforts in communities throughout the United States. They analyze the relevant data to determine a community’s Public Protection Classification — a number from 1 to 10. Class 1 generally represents superior property fire protection. The ISO classification system evaluates everything from fire department training aids to the distance between fire hydrants. Virtually all U.S. insurers of residential and business property use the ISO Public Protection Classification system to calculate premiums. In general, the price of fire insurance in a community in an ISO Class 1 City is substantially lower than in communities with a poor ISO rating, assuming all other factors are equal.

7. Can I burn trash and yard debris?

No. Open burning and bonfires are prohibited under City ordinance.

Bonfires for ceremonial purposes require a $50 bonfire permit issued by the Fire Prevention Office. Fire equipment fees also apply if fire department equipment is deemed necessary by fire prevention officials.

Other forms of open burning can be conducted on commercial and private property ONLY UNDER THE FOLLOWING CONDITIONS WHEN THE PRIMARY PURPOSE IS FOR FOOD PREPARATION OR PROVIDING WARMTH:

In an approved container and not less than 15 feet from a structure
On the ground and not less than 50 feet from a structure for piles greater than 3’ x 2’
On the ground and not less than 25 feet from a structure for piles greater than 3’ x 2’
Charcoal and LP gas cooking devices must be used not less than 10 feet from combustible construction
Fires must be constantly attended
A means to extinguish the fire - such as a fire extinguisher, garden hose, buckets of water, available dirt, or sand - must be on hand
Measures to insure the fire cannot spread must have been taken
Must not burn materials that cause a hazardous or objectionable situation (i.e. heavy smoke, obnoxious odors, lofting fire brands near flammable liquids)
Only burn approved materials such as fire wood, kindling, and charcoal. PROHIBITED BURN ITEMS INCLUDE: Leaves, vegetation from land clearing, lumber, construction materials, waste material, garbage, plastic, rubber, liquids not intended as charcoal starters, and similar materials.
Portable outdoor fireplaces are not to be operated within 15 feet of structures or combustible materials except at one and two family dwellings
City Ordinance prohibits the kindling of a fire on a city property such as a public street or park.
Burning is prohibited on combustible balconies, porches, or patios unless sprinkled.

Contact the Fire Prevention Office at (912) 644-5960, for further information

8. El Departamento de Bomberos ofrece alarmas de detector de humo gratis?: Si. Los bomberos de Savannah instalarán alarmas y baterías
gratuitas para los residentes de Savannah. Las propiedades de alquiler están
excluidas. Tener una alarma de humo que funcione en cada nivel de su hogar lo
alertará en caso de incendio, brindándole tiempo adicional para escapar. El departamento
quiere ayudarlo a protegerse del fuego mediante la instalación de detectores de
humo gratuitos y participando en un cuestionario gratuito de seguridad contra
incendios en el hogar. El cuestionario de seguridad contra incendios en el
hogar ayudan a los residentes a descubrir posibles riesgos de incendio en sus
hogares. Si usted o un ser querido vive en Savannah y necesita ayuda con la
seguridad contra incendios en el hogar, llame al 912-651-6756.

9. Cómo obtengo un informe de incendio?: Los informes de incendios se pueden obtener de 8 a.m. a 5 p.m., de lunes a Viernes, 10 W. 33rd St. Hay un cargo de $6.50 por todos los informes. El pago en forma de cheque de caja o giro postal debe pagarse al nombre del Departamento de Bomberos de Savannah. No se acepta efectivo.

10. Puedo chequear mi presión arterial en una estación de bomberos?

Si. Se puede chequear la presión arterial gratis en todas las estaciones de bomberos de Savannah, siempre que hayan bomberos presentes, busque por el letrero del mensaje al frente de la estacion. El departamento también lleva a cabo chequeos gratuitos de la presión arterial en centros para personas de edad mayor, iglesias y centros comunitarios. Comuníquese con la Oficina de Información Pública al 912-644-5957 para hacer una cita de chequeos de la presión arterial para su grupo comunitario.

La presión arterial alta puede tener grandes consecuencias devastadoras, como accidente cerebrovascular, colapso cardíaco, ataque cardíaco, pérdida de visión y enfermedad renal. Sin embargo, la presión arterial alta generalmente no tiene síntomas. La única manera de saber si su presión arterial es alta es por chequearla regularmente. Pase por la estación de bomberos de su vecindario para un chequeo gratis de la presión arterial. Si se encuentra en una situación de emergencia, llame al 911.

11. Los bomberos pueden traer un camión de bomberos a mi escuela o evento comunitario?: Si. Como parte de nuestro enfoque en la educación pública
sobre seguridad contra incendios, nos complace participar en el evento de su
escuela o comunidad. Estamos orgullosos de nuestra profesión, y nuestro equipo.
Los bomberos ofrecen sesiones de información sobre seguridad contra incendios
que salvan vidas para todas las edades y permiten a los grupos explorar el
equipo utilizado en situaciones de emergencia. Comuníquese con la Oficina de
Información Pública de los Bomberos de Savannah al 912-644-5957 para hacer una
cita de exhibición gratuita del equipo de seguridad contra incendios.

12. Qué es ISO y por qué es importante?: Savannah es una ciudad ISO de clase numero uno. ISO
significa la Oficina de Servicio de Seguros. ISO es un líder de información
sobre el riesgo de seguro de propiedad y victimas de accidentes de seguros a
riesgo. El personal experto de ISO recopila información sobre los esfuerzos
municipales de protección contra incendios en comunidades en todo los Estados
Unidos. En cada una de esas comunidades, ISO analiza los datos relevantes y
asigna una Clasificación de Protección Pública (PPCTM), un número del 1 al 10.
La Clase I generalmente representa una protección superior contra incendios de
la propiedad. Casi todos los aspectos de una ciudad y un departamento de
bomberos se evalúan para determinar la clasificación ISO. ISO considera todo,
desde el entrenamiento de los bomberos hasta la distancia entre las bombas
dispersantes de agua. Prácticamente todas las aseguradoras estadounidenses de
propiedades residenciales y comerciales usan clasificaciones ISO para calcular
las tarifas. En general, el precio del seguro contra incendios en una comunidad
con una calificación de Clase I será más bajo que las tarifas de seguro en
comunidades con una calificación ISO baja, suponiendo que todos los demás
factores sean iguales.

13. Puedo quemar basura y escombros de jardín?

No. Quemaduras abiertas y fogatas están prohibidas por
ordenanza municipal.

Las hogueras/fogatas con fines ceremoniales requieren un
permiso de $ 50.00 emitido por la Oficina de Prevención de Incendios. Las
tarifas de equipo contra incendios también se aplican si los oficiales de
prevención de incendios consideran necesario el equipo del departamento de
bomberos estar presente.

Otras formas de quema abierta pueden llevarse a cabo en
propiedades comerciales y privadas solo bajo condiciones específicas cuando el
propósito principal es la preparación de alimentos o para mantener una
temperatura agradable. Los materiales aprobados para hacer incendios incluyen
leña, leña y carbón. Los materiales prohibidos para quemar incluyen: hojas,
vegetación de la limpieza de la tierra, madera, materiales de construcción,
materiales de desecho, basura, plástico, gomas, líquidos no destinados a
encender carbón y materiales similares.

Para obtener más información, comuníquese con la Oficina de
Prevención de incendios al 912-644-5960.

14. Does Savannah Fire offer fire safety certification courses for caregivers?

No. The Savannah Fire Department does not offer fire safety education certification courses for caregivers. However, the Georgia office of Insurance and Fire Safety - which requires fire safety certification for caregivers - has an online course registration form on the Georgia Office of Insurance and Safety Fire Commissioner’s website at https://www.oci.ga.gov/PublicEducation/CareGiverSignUp.aspx.

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Savannah Fire Marshal FAQs

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1. Where is the Savannah Fire Marshal's Office?: The Fire Marshal is located at 10 West 33rd St. If you wish to stop by and speak with our Fire Marshal staff, please call first or make an appointment (912-644-5960)

2. What is a fire inspection?

The best way to combat fires is to prevent them before they start. Routine building inspections are one of the most effective ways to do that. According to the Georgia State Code the Fire Marshal’s Office may inspect all structures and premises for the purpose of ascertaining and causing to be corrected any conditions liable to cause fire, contribute to the spread of fire, interfere with firefighting operations, or endanger life. We achieve our goal by:

Identifying and correcting fire code violations
Educating business and property owners about fire and life safety
Reducing fire loss
Providing less demand on public emergency services by reducing fire and life safety risks

3. How do I schedule a construction permitted inspection?: You can schedule a construction fire inspection by visiting the Savannah Fire Marshal's Office website. Under tab Inspection / Permits find (Request an Inspection) click the form, fill out completely and submit. If you have questions about the form please contact our office at 912-644-5960.

4. How do I schedule an inspection for my business?: You can schedule a fire inspection by visiting the Savannah Fire Marshal's Office website. Under tab Request a Business Inspection find (Request an Inspection) click the form, fill out completely and submit. If you have questions about the form please contact our office at 912-644-5960.

5. Why did a Fire Inspector stop at my business to conduct an inspection?: A fire inspector may stop by your business as part of our regular inspection routine or because you are a new business in the City of Savannah. If it is an inconvenient time for an inspection, the inspector will schedule a more convenient inspection time.

6. How much will a fire inspection cost me?: The Savannah Fire Marshal's Office does not currently charge an inspection fee for routine OCGA Title 25 fire inspections. Special Inspections will require a $75.00 fee for the inspection.

7. How much time do I have to comply with the fire code?: A fire inspector will issue you an Inspection Report/Violation Notice detailing all the conditions that violate the fire code and could cause a fire and endanger life and/or property. These deficiencies must be corrected immediately. A re-inspection to verify the abatement of the deficiencies noted will be coordinated with the business owner and the inspector. Most re-inspections are conducted 30 days after the initial inspection but a shorter follow-up period may be scheduled. Failure to correct the deficiencies prior to the first re-inspection date will result in the issuance of a final correction notice and another date will be identified to verify compliance. Deficiencies not corrected on the third re-inspection may result in a legal action.

8. How do I get a fire code permit application?: On our page click (Inspections / Permits). Under permit application you will see "Click Here Savannah Fire Marshal Office Permit Application Form". Fill out completely and submit.

9. How do I request a special inspection of fire code consultation?: Property and business owners sometimes have safety concerns about their own operation or one that they have observed elsewhere. Please give us a call at 912-644-5960 for assistance.

10. How do I inspect or test fire protection systems in my building (sprinkler, fire alarm, commercial kitchen hood, etc.)?: A third party contractor should be contacted that specializes in the type of system that you need inspected or serviced. These third party contractors are required to submit copies of these inspection, testing and maintenance reports to the Fire Marshal’s Office where staff review the reports for compliance. There is no charge for the submission and review of the inspection, testing and maintenance reports at this time.

11. What is a Knox box and how is it accessed/purchased/installed?: The Knox Box Entry System Program is an effort by the Savannah Fire Department and Fire Marshal's Office to provide property owners, within our city, a secure system that provides rapid, non-destructive, emergency access to residential and commercial buildings. The cost of the box and installation is the responsibility of the building owner. Please visit Knoxbox.com to get started.

12. How do I report a non-compliant fire protection system?: Submit a non-compliant fire protection system by email; acollins@savannahga.gov or by phone 912-644-5960.

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Savannah Under Construction

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1. How do I navigate the site?

Tabs

The site is broken up into 14 tabs that can be clicked along the top of the site.
The first tab shows ALL projects on the map.
Any project name will be found in the search.
To see a table of projects, on the left pane, To view a table of all Projects CLICK HERE on this tab takes you to a complete list of all current CIP projects, whether it’s on the map or not. Under that, there are links to view projects by district. All projects will be displayed that fall within that district, regardless of category. Projects can be sorted by each column, and searched by name or funding source. Close this tab to return to the map. Click on a project number link to go to a project detail page. ***Enable pop-ups for this site if you are unable to see the detailed project page.***

2. How do I search for a specific project or address?

To clear the search address and start over, click the X to the right of the search field text.
By default, both searches below are enabled. If you wish to make your search more specific, you can click the drop down arrow to the left of the search field to specify searching by Projects or Addresses specifically.
How to Search by Project: Click on the magnifying glass on any of the tabs to search for a project that falls within that category or search on the All Projects tab for any kind of project.
If the first result is not what you are looking for, click the Show more results link under the first result for other options.
Click on any of the other results to have the map zoom to that result.

3. How do I search for projects near me?

Click on the magnifying glass and type in a street address (ex. 132 E Broughton St).
To be most specific, include street number, (direction if applicable), street name, and street suffix.
Click on the magnifying glass and type in an intersection. Intersections are recognized when an ampersand ex. &) is used between street names. Type in street name & street name (ex. Bull St & Bay St).
To be most specific, include (direction if applicable), street name, and street suffix. o If the first result is not what you are looking for, click the Show more results link under the first result for other options.
Click on any of the other results to have the map zoom to that result.

4. How do I get info about a project on the map?

Click on a project point on the map. A pop-up with project specific information will come up. Scroll on the right to see project name, picture, description, status, category, number, and council district.

To get more detailed information about a project, click on the project link at the bottom of the pop-up. ***Enable pop-ups for this site if you are unable to see the detailed project page.***
To close out of the pop-up either click the X on the top right, or click anywhere else on the map

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Street Sweeping

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1. When will my street be swept after an official holiday?: After a holiday, all segments will be swept in accordance with the established street sweeping schedule. Street sweeping schedules will not be altered after a major holiday.

2. Do I receive one (1) courtesy citation for violating street cleaning parking ordinance per year?: No, amnesty is not granted for parking in prohibited zones during designated “No Parking” hours.

3. Can I contest a citation?: Yes, street sweeping citations can be contested online or by calling the City of Savannah Sanitation Department at 912-651-6579.

4. Can I leave my vehicle in the streets while I vacation if I leave a note?: No, it is the vehicle’s owner responsibility to arrange off street parking. No vehicle can be left for an extended period of time during sweeping hours posted on the No Parking Signs.

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Therapeutic Recreation

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1. How can I enroll in your program?: Complete After school, Afterwork, or online at www.savannahga.gov/therapeuticsapplication , or you may request to receive your application via email or complete it in person at John S. Delaware Center at 1815 Lincoln St. (35^th and Lincoln).

2. How old must I be to participate in the Therapeutic program?: Youth must be in the 3rd grade or 9years old to participate in the after-school program. Adults must be 22 years old or older to participate in the Afterwork program.

3. Do I have to apply each quarter or session?: Yes, you much reapply each quarter for the new session. No one is guaranteed a spot because they were in the program before. Applications must be submitted on or before the deadline. Applications must be filled out clearly and completely, or you will be placed on the waiting list.

4. What kind of activities do you provide, and where are they held?

We provide activities to go with the season.

Athletic activities include - bowling, softball with softball skills, basketball with basketball skills, bocce, volleyball, swimming, tennis, and kickball.
Social and cultural activities include - activities with Telfair Museum and Cultural Resources, painting, arts & crafts, bingo, trivia, summer camp, and dance.
We hold a Spring Fling Fun Field Day as well as a Holiday Dinner & Dance.
Participants can participate in the Special Olympics.
We work on developing social and cognitive skills.
Depending on the season, we use Paulsen & Minick Softball complex, Chatham County Aquatic Center, AMF (Victory) Bowling Lanes, Lake Mayer, the Savannah Civic Center, and other parks and playgrounds.

5. Where will I pick my child up after daily activities?: A designated location will be assigned on the confirmation letter once your child has been accepted into the program. Participants must be picked up on time or dropped from the program after two late pick-ups.

6. What medical forms do I need to provide?: We do not require medical documentation to verify a challenging condition. However, Special Olympics requires a physical (one a year) and a registration form (one time) for the Special Olympics participation.

7. What are the hours of operation?: Youth programming is from 3 pm – 6 pm. Adult afterwork programming is from 3:30 pm – 6 pm. However, program times and locations are subject to change each quarter/session.

8. Can therapeutics program participants also participate in the Special Olympic Events?: Yes, both youth and adults have the opportunity to participate in the Special Olympics State competition three (3) times a year. We choose Special Olympics athletes from our classes who meet specific criteria.

9. How will a participant get to the program?: Youth participants enrolled in school (within Savannah city limits) may be transported from school to the program site by a city vehicle. Parents or guardians must contact the school to authorize the release of their child to us. Transportation is limited; therefore, the minimum pick-up is two students per school. Therapeutic Staff can pick up adult participants from the EmployAbility Center; a large percentage of the participants work there and participate in the program. However, we will explore more options at other worksites if enough participants are picked up within the city limits. Parents/Guardians/caregivers may also transport participants to and from our programs.

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Thrive Sustainability Initiative

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1. Does the City have a sustainability plan?: The City has adopted the The Green Roadmap, the sustainability plan for Chatham County. The Environmental Services and Sustainability Office is developing a City focused plan to take next steps on the JoIN Sustainability Plan. For more information, see our website:
Environmental Services & Sustainability Office

2. I have a suggestion for the Thrive Sustainability Initiative. Who can I contact?: The Thrive Sustainability Initiative is a committee effort with representation from employees throughout the organization. Ashley Helmholdt helps support the activities of the committee, and he can be reached via email.

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Utility Services

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1. Can I pay my bill online?: Yes, visit www.savannahga.gov/utilitypay to pay your bill online. You must have your account number and barcode.

2. I have a balance on my account but I am moving. Do I need to pay this balance?: YES, you are responsible for paying your balance. You must pay any past due balances on old or existing accounts prior to re-establishing services at the same address or starting service at a new location. Failure to pay may result in collections action.

3. I need help paying my water bill. Where can I find assistance?

Low income seniors and disabled residents should review the Help to Our Community web page for information on that discount program.

Additionally, throughout the area there are agencies that may provide services to members of the community experiencing hardships. With the help of counseling and advocacy programs, citizens are able to connect with the assistance that is needed. Due to limited funding and eligibility requirements, program acceptance is not guaranteed. Please refer to our listing of Local Resources for Utility Bill Assistance.

4. What is my due date?

Your bill is due 20 days after it is billed.

To learn more about your bill's life cycle and how to avoid delinquency, please visit our Avoid Late Fees, Penalties, & Service Shut-Off page.

5. Why can’t I receive my bill on the same day every other month?: Your account is a part of a billing cycle. We bill approximately 10,000 customers per month. Each billing is processed when all of the meters in your cycle are completely read. Holidays, weekends and unforeseen acts that impact the ability to read meters, such as inclement weather, make it impossible to read your meter on the same exact day. This means your bill will not be issued on the same day every other month.

6. I haven’t gotten a bill, why is that?: Bills are issued bi-monthly. If you are not receiving bills, please contact Customer Service at 912-651-6460 to verify your mailing address and balance.

7. Where is my bar code on my bill and will this number remain the same?: The barcode is located on the return stub of your bill, directly below your account number. The bar code will remain the same as long you have an account at the same address. A new barcode is issued when you transfer service to a new address.

8. When will my trash be picked up?: For trash pickup schedules, please visit the Sanitation website or contact the Sanitation Department at 912-651-6579.

9. Do you offer any bill discounts?: Yes, the Help to Our Community (H2OC) program provides a discount to low income seniors and disabled residents. Learn more on our webpage for H2OC.

10. When will my water be turned on?: All turn on services are the next business day, excluding holidays and weekends. Please ensure that all faucets in the home are turned to the “off position.” If a meter is being reinstalled, this may take up to two (2) business days.

11. How often is my meter read?: Meters are read bi-monthly by meter readers throughout the year.

12. How do you read the water meter?: The majority of our meters read like an odometer. Please refer to our video on How to Read Your Water Bill and Meter.

13. Why is my usage estimated?: We attempt to read every meter bi-monthly. In the event usage is estimated, you will be notified with a message on the bill stating “UNABLE TO READER METER, ESTIMATED BASED ON PRIOR USAGE.” The most common reason a meter will not be read is dog in yard, car over meter, locked gate, box full of water, overgrown brush or snake or wasp nest in box. If you receive an estimated bill please contact Customer Service at 912-651-6460 who will arrange for an actual meter reading. A revised Adjusted Bill will be issued once an actual meter reading is obtained.

14. My bill seems high, why is that?

The City of Savannah bills bi-monthly so it’s best to compare your usage to the same period from the prior year, if available. Some habits change depending on the season. Between the dates listed on your last bill, did you do any of the following:

Have more guests in your home?
Landscape your yard (i.e. put down new sod or plant grass or shrubs)?
Pressure wash your driveway or house?
Have any plumbing repairs completed (even if minor)?

If you cannot determine unusual water usage in your household, you may have a leak.

15. My meter box is full of water. Do I have a leak?: Not necessarily. Most water meters are located in the low lying areas and retain water sometimes from rain or an irrigation system. Please contact Customer Service at 912-651-6460 to arrange for a meter inspection.

16. How can I determine if I have a leak?

Most leaks are easy to detect and fix. All you do is check, twist, and replace:

Check for leaks. Look for dripping faucets, showerheads and sprinklers. Check for toilets with silent leaks by putting a few drops of food coloring into the tank, waiting 15 minutes, and seeing if color appears in the bowl before you flush.

Twist and tighten hose and pipe connections. To save water without a noticeable difference in flow in your bathroom, twist on a Water Sense-labeled faucet aerator.

Replace the fixture if necessary. Look for Water Sense-labeled models, which are independently certified to use 20 percent less water and perform as well as or better than standard models.

17. Do you offer bill adjustment when someone has had a leak?: Yes, in the event a customer receives an abnormally high billing as a result of a loss caused by leak, a Courtesy Leak Adjustment may be granted on up to two bills impacted after a repair is made. Please refer to our Water and/or Sewer Leak Adjustment Form and Policy for more information.

18. Do you offer bill adjustment on sewer charges for filling a swimming pool?: No, unless a pool repair is made. Please refer to our Water and/or Sewer Leak Adjustment Form and Policy for more information.

19. What is a "back-bill"?

In the event that you have been underbilled for utilities, such as receiving sanitation and/or water and sewer services from the City before establishing an active utilities account, please note that you are still responsible for paying those charges for services rendered.

The City will issue you a “back-bill”, which represents charges not previously billed, for services that were delivered to you before the current billing cycle and prior to the establishment of your utilities account.

The City is authorized per the Revenue Ordinance to issue a back-bill for up to “a period of 3 years prior to date of discovery and correction of the [billing] error.” (City of Savannah Revenue Ordinance, Article U. Utility Service Fees, Section 12. BILLING OF UNDERPAYMENT; REFUND OF OVERPAYMENT)

20. When will my account be subject to water service shut-off for delinquency?

The shut-off period for delinquency begins 38 days after the bill date.

Bill Life Cycle	Approx. Days	Fee Charged
Bill Mailed	0
Bill Due	20
Last Day to Pay Without Penalty	30
Penalty Added/Reminder Notice Sent	31	$5 or 10% (whichever is greater)
Administrative Processing Fees Assessed	38	$50
Shut Off Period Begins	38

21. I made a payment arrangement; will I still be charged a late penalty?

Yes, late penalties apply to any account with a past-due balance. Payment arrangements are designed to give you more time to pay a delinquent balance without being disconnected. Until the past-due balance is paid in full, your account will be subject to late penalties.

22. How much of my past-due balance must I pay to start a payment arrangement?: Please refer to our Payment Arrangement page for more information.

23. My service was disconnected and I made the required payment. When will my water be turned back on?: Reconnection of service is done the next business day after we receive payment.

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Vehicle Maintenance

Show All Answers

1. How can I purchase a surplus vehicle?: The City of Savannah utilizes online auction methods to sell equipment and surplus inventory.

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Zoning

Show All Answers

1. What are the requirements for a food truck?: Food trucks and push carts must pay an annual fee of $150 and submit an application for Mobile Food Service Unit (MFSU) Location Approval to the zoning office if they are interested in public property sites, private property sites, or both. After obtaining zoning location approval, they must obtain permits for their Base of Operation and their food truck from the Georgia Department of Public Health prior to operation. They must also obtain a Business Tax Certificate (a.k.a. business license) from the City Revenue Department. For more information, visit this link: Food Truck Web Page

2. Where can I get a Zoning Board of Appeals (ZBA) application?: Zoning Board of Appeals (ZBA) application is available online at the City's website and the Metropolitan Planning Commission's website. See link below to application. Applications are also available from the Clerk of Council's office in City Hall, the City of Savannah Planning and Urban Design Department located at 20 Interchange Drive, and the Metropolitan Planning Commission (MPC) located at 110 East State Street.
Zoning Board of Appeals (ZBA) application

3. Can I apply for a rezoning or text amendment to the zoning ordinance?: Yes. Rezoning or text amendments may be applied for through the Clerk of Council’s office. An application may be obtained from www.savannahga.gov on the Zoning page. See below link. Zoning Applications and Forms

4. How close can I build to the property line?: That depends. Please call City of Savannah Zoning office at (912) 651-6530 and speak to a zoning inspector to determine the zoning district for your property and its respective setbacks.

5. What are the required setbacks for my property?: Information on the setback requirements within each zoning district can be found by accessing the Zoning District Information Sheets, or by calling the City of Savannah Zoning office at (912)651-6530 and speaking to a zoning inspector, since required building setbacks can be influenced by any of several requirements. Zoning District Information Sheets

6. Is it a requirement to reside in the residence when establishing a residential daycare?: Yes. Unless operated in conjunction with a school or religious institution, such use shall, within any "R" district, be considered an accessory use. The primary use of the structure utilized shall be for a residence and said residence shall be occupied.

7. Is there such a use as a vacation rental?: Yes. Short-term Vacation Rental (STVR) is a category of use defined in the City of Savannah ordinances. Visit below link, or contact the Tourism Management & Ambassadorship Department at (912)525-1500 for more information. Short-term Vacation Rental Information

8. How can I find out the zoning of my property?: General information for the entire County is available on the Savannah Area GIS (SAGIS) website at www.sagis.org. The below link is a SAGIS Help Document that will indicate how to view the Zoning District of property through SAGIS.
While generally accurate, you should not rely on that information when entering into any contractual obligations. Please call the City of Savannah Zoning office at (912) 651-6530 and speak to a zoning inspector to verify the correct information before signing any agreements. SAGIS Help Document

9. What is my property zoned?: General information for the entire County is available on the Savannah Area GIS (SAGIS) website at www.sagis.org. The below link is a SAGIS Help Document that will indicate how to view the Zoning District of property through SAGIS.
While generally accurate, you should not rely on that information when entering into any contractual obligations. Please call the City of Savannah Zoning office at (912) 651-6530 and speak to a zoning inspector to verify the correct information before signing any agreements. SAGIS Help Document

10. What are the requirements regarding Temporary Signs?: The requirements can be found in the following document: Temporary Signs

11. Which types of signs are prohibited in the City of Savannah?: The prohibited signs can be found in the following document: Restricted Signs

12. What are the allowed sign heights, area, setbacks, etc. for signs not located within a Historic District?: The sign dimensional requirements can be found in the below document.
For information related to signs within a Historic District, please contact the Metropolitan Planning Commission at 912-651-1440. Sign Dimensional Standards

13. What are the requirements regarding Announcement Signs?: The requirements can be found in the following document: Announcement Signs

14. Where can I find the Street Classification Maps for signage?: The following link will provide a map of the street classifications for Principal Use signs: Street Classification Map for Principal Use Signs

15. Where can I find the Street Classification Maps for billboards?: The following link will provide a map of the street classifications for Billboards: Street Classification Map for Billboards

16. How do I find out what the maximum height my building can be?: The following link will provide access to this information: Zoning District Information Sheets

17. How do I find out what the maximum percent of my lot can be covered by a building?: The following link will provide access to this information: Zoning District Information Sheets

18. How do I find out which uses are allowed in my Zoning District?: The following link will provide access to the permitted uses: Zoning District Information Sheets

19. Where are Temporary Uses allowed and what are the requirements?: The following link will provide the Zoning Districts where Temporary Uses are allowed and any additional requirements: Temporary Vendor Requirements

20. Where can I find the Street Classification Maps for land uses?: The following link will provide a map of the street classifications for land uses:
Street Classification Maps for land uses

21. Where are Vacation Rentals allowed and what are the requirements?: Visit the below link, or contact the Tourism Management & Ambassadorship Department at (912)525-1500 for more information. Vacation Rentals

22. Where are Inns allowed and what are the requirements?: The following link will provide the Zoning Districts where Inns are allowed and any additional requirements: Inns

23. Where are Bed and Breakfast Guest Units allowed and what are the requirements?: The following link will provide the Zoning Districts where Inns are allowed and any additional requirements: Bed and Breakfast Guest Unit

24. Where are Family Personal Care Homes allowed and what are the requirements?: The following link will provide the Zoning Districts where Family Personal Care Homes are allowed and any additional requirements: Family Personal Care Homes

25. Where are Family DayCare Homes allowed and what are the requirements?: The following link will provide the Zoning Districts where Family Daycare Homes are allowed and any additional requirements: Family Daycare Homes

26. Where are Childcare Centers allowed and what are the requirements?: The following link will provide the Zoning Districts where Childcare Centers are allowed and any additional requirements: Childcare Centers

27. Where are Home Occupations allowed and what are the requirements?: Visit below link for the Zoning Districts where Home Occupations are allowed and any additional requirements: Home Occupations

28. Where are Places of Worship allowed and what are the requirements?: The following link will provide the Zoning Districts where Places of Worship are allowed and any additional requirements: Places of Worship

29. Where are restaurants which serve alcoholic beverages allowed and what are the requirements?: The following link will provide the Zoning Districts where Restaurants are allowed and any additional requirements: Restaurants which serve Alcoholic Beverages

30. Where are medical offices allowed and what are the requirements?: The following link will provide the Zoning Districts where medical offices are allowed and any additional requirements: Medical Offices

31. Where are professional offices allowed and what are the requirements?: The following link will provide the Zoning Districts where Offices are allowed and any additional requirements: Offices

32. Where are Cocktail Lounges and Taverns allowed and what are the requirements?: The following link will provide the Zoning Districts where Cocktail Lounges and Taverns are allowed and any additional requirements: Cocktail Lounges and Taverns

33. Where are Package Stores allowed and what are the requirements?: The following link will provide the Zoning Districts where Package Stores are allowed and any additional requirements: Package Stores

34. Where are Beauty Salons, Nail Salons, Barber Shops, or Spas allowed and what are the requirements?: The following link will provide the Zoning Districts where Beauty Salons, Barber Shops, Spas, and Nail Salons are allowed and any additional requirements: Personal Service Shop

35. Which Zoning Districts have exceptions to or exemption from off-street parking requirements?: The following link will provide the Zoning Districts with exceptions to or exemption from providing off-street parking: Exempt Parking

36. Where can I find out how many off-street parking spaces are required for my business?: For businesses with the TN-2, TC-1, TC-2, or CIV, the off-street parking requirements are as shown in the Mid-city Parking Requirements. For all other Zoning Districts, the following link will provide the off-street parking requirements based upon the land use/business: Off-Street Parking Requirements

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