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1. What is 311?
2. Who can call 311?
3. When can I call 311?
4. Why 311?
5. Can I call 311 from my cell phone?
6. Can I submit anonymous service requests?
7. How can I track my existing service request?
8. Does the Sav311 Mobile App cost anything to use?
9. What if I did not find what I was looking for and have additional questions or feedback?

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1. What is Advanced Metering Infrastructure or AMI?
2. Why is the City adopting AMI?
3. How does AMI affect me?
4. What can a customer do to offset the potential for increased usage through more accurate AMI meter readings?
5. How much will this upgrade cost me?
6. How will AMI benefit me?
7. How do you know the meter reading is accurate?
8. How will I know that you have my meter reading and not someone else’s?
9. Is my account information secure?
10. Are there any potential health concerns with radio frequency signal?
11. Will the radiofrequency signal interfere with my television, computer, cordless phone, garage door, pacemaker or other electronic devices?
12. Will there be any difference in the delivery or quality of water after my meter upgrade?
13. What if I have questions about the last meter read before my upgrade?
14. How is the installation done?
15. When will my installation occur?
16. How will I be notified of the installation?
17. How long will meter replacement take for most customer locations?
18. What if I need to schedule my meter replacement because of an issue on the day the installer plans to be at my location?
19. What if I have general questions about the AMI meter installation project?
20. What if I have questions about my bi-monthly City of Savannah utility bill?

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1. What are the requirements for a food truck?
2. Should I sign a lease for my new business before contacting the City of Savannah?
3. My business is located in my home. Am I required to complete a Business Location Approval Application?
4. What is a PIN, and how do I determine it?
5. Do I need to enter the “Previous Business Name and/or Business Use at this location” on the Business Location Approval application?
6. Am I required to complete a new Business Location Approval Application if I have an existing business that is changing location to a new address?
7. Am I required to complete a new Business Approval Application if I have an existing business that is changing business name or ownership?
8. I have a Lawn Care, Pressure Wash or Car Wash business. Are there any special requirements needed prior to receiving my business location approval?
9. Is there a fee for the Business Location Approval Application?
10. How long does the Business Location Approval process take?
11. How will I be notified when my application has been reviewed or completed?
12. What is a change of use and/or occupancy?
13. Once I receive my business location approval, what do I do next?
14. What are the first steps before starting my business?
15. Where can I get a Zoning Board of Appeals (ZBA) application?
16. Can I apply for a rezoning or text amendment to the zoning ordinance?
17. What is my property zoned?
18. Is it a requirement to reside in the residence when establishing a residential daycare?
19. If the use that I am proposing is different from the current use, but no improvements to the building are needed, am I required to obtain a new Certificate of Occupancy (CO)?
20. Is there such a use as a vacation rental?

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1. How do I locate a burial in one of the City’s five municipal cemeteries?
2. Are any of the cemeteries haunted?
3. Does the Department of Cemeteries offer tours?
4. Where is the "Bird Girl" statue located?
5. Where is Jim Williams buried?
6. Are there any Confederate sections in the cemeteries?

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1. How do I file a petition or claim with the City?

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1. How can I obtain a copy of my Georgia criminal history record?

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1. What is a sourcing event?
2. How can I find events to respond to?
3. How can I get more information about an event?

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1. Access/Egress Control System Install/Demo:
2. Area of Refuge System Install/Demo:
3. Click to Enter Install/Demo:
4. Emergency Radio System (BDA) Install/Demo:
5. Fire Alarm System Install/Demo:
6. Fire Sprinkler System Install/Demo:
7. Fire Suppression System Install/Demo:
8. Gas Detection System Install/Demo:

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1. What else can I do to prevent my house from flooding?
2. What is the difference between a Flood watch and Flood warning?
3. How do ponds prevent flooding?
4. What is the difference between a Retention Pond and a Detention Pond?
5. What is compensatory Storage?
6. Why can’t hydrostatic vents be used in the VE zone?
7. What are some of the main construction tips for the different zones?
8. How can I remove my property from the Floodplain?
9. What are benchmark, datum, and datum types?
10. I live in a low-risk flood zone. Do I really need flood insurance?
11. What is the Substantial Damage | Substantial Improved (SD/SI) aka “50% Rule” and Pre FIRM?
12. What is the Coastal Barrier Resources System (CBRS)?
13. What are the different Flood Zones and Risks?
14. What is a Freeboard?
15. What is the difference between Base Flood Elevation (BFE) and Design Base Flood Elevation (DBFE)?
16. What is a 100 year or 500 year storm event?
17. What is the Community Rating System (CRS)?
18. What is Increase Cost of Compliance (ICC)?
19. What is the National Flood Insurance Program (NFIP)?
20. What is the difference between the “Floodplain” and the “Special Flood Hazard Area (SFHA)”?
21. What is the City of Savannah’s Community Number?
22. Do marshes and other vegetation prevent flooding?
23. What is the Preferred Risk Policy (PRP)?
24. Is flood damage from wind-driven rain covered?
25. Can “north-eastern” winds affect flooding?
26. If I live in a flood zone but my finish floor is above the BFE, do I still need flood insurance?
27. Can I get flood insurance if I do not live in a High Risk Area?
28. Can I get flood insurance if I'm renting a property?
29. What types of property may be insured against flood loss?
30. Does my policy go into effect once a payment is made?
31. What is Flood Insurance?
32. What causes flooding in Savannah?
33. What Is a FLOODPLAIN MANAGEMENT PLANNING?
34. What is the Flood Insurance Rate Map (FIRM) used for?
35. Where can I get More Information?
36. How do I know if I am at risk of flooding?
37. What kinds of property are not insurable under the NFIP?
38. What are FIRM Panels and how many are there?
39. What is the purpose of an Elevation Certificate?

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1. How do I request City services?
2. How do I contact a City department?

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1. IS THERE A COST ASSOCIATED WITH USING THE #glassonly RECYCLING DROP LOCATIONS?
2. IS BROKEN GLASS ACCEPTED IN THE #glassonly RECYCLING PROGRAM?
3. DO LIDS AND CAPS NEED TO BE REMOVED BEFORE RECYCLING GLASS IN THE DROP LOCATION PROGRAM?
4. WHY DO RECYCLABLES NEED TO BE CLEAN AND DRY?
5. DO I NEED TO WASH MY RECYCLABLES WITH SOAP?
6. WHY DOES GLASS NEED TO BE COLLECTED IN A #glassonly RECYCLING STREAM?
7. WHY SHOULDN’T GLASS NEED TO BE COLLECTED IN A SINGLE-STREAM COMMINGLE PROGRAM?
8. WHAT IS “CONTAMINATION” IN REGARDS TO THE RECYCLING STREAM?
9. WILL CURBSIDE #glassonly BE AN OPTION IN SAVANNAH?
10. THERE IS NOT A #glassonly RECYCLING DROP LOCATION NEAR ME - HOW CAN I REQUEST ONE?
11. WHAT HAPPENS TO THE GLASS AFTER IT COLLECTED?
12. WHAT IS THE CURRENT GLASS RECYCLING RATE IN THE U.S.?
13. WHAT ARE THE BENEFITS TO OUR COMMUNITY FOR RECYCLING GLASS?
14. WHAT ARE THE BENEFITS TO MANUFACTURERS WHO USE RECYCLED GLASS?

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1. What are the eligibility requirements for single-family homes that are financed by the Housing Department (DreamMaker homes)?
2. Does the Housing Department assist with housing searches for individuals looking for affordable units to rent or buy?

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1. What types of activities does the department fund?
2. When can an organization apply for funding?

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1. What is an impact fee?
2. What was Savannah’s process in establishing impact fees?
3. How does the phased implementation process work?
4. What exemptions are available for affordable housing?

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1. How do I call for building inspections?
2. How do I get a Certificate of Occupancy (CO)?
3. How are re-inspection fees determined?
4. How do I know if my inspection has passed?
5. How many inspections, and of what type, are required?
6. What time will my inspection take place?
7. What Building Codes are being enforced?
8. What is the difference between a building inspection and a trade inspection?
9. Will I have the same inspectors throughout my permit process?
10. As the homeowner or General Contractor can I call in trade inspections?
11. When will my power be released to Georgia Power?
12. What mechanical code does the City of Savannah enforce?
13. What electrical code does the City of Savannah enforce?
14. What plumbing code does the City of Savannah enforce?
15. Can I schedule a time for my inspection?
16. When will my gas service be released to Atlanta Gas Light?
17. When will my inspection results be posted?
18. Does the inspector have to sign the inspection card?
19. How late can I call in for a trade inspection?
20. What do I do when my project is finished?
21. What are the differences between a Certificate of Occupancy (CO) and a Certificate of Completion (C of C)?

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1. How do I use the public docks at Rousakis Plaza on River Street?
2. Where are the City public parking garages & lots?

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1. Are you the public library?
2. Can I come in to do research?
3. Can I make a remote reference request?
4. What types of records do you have?
5. Do you have records for Chatham County?
6. Do you have genealogy records?
7. Do you have building and property records?

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1. Do I need a Business License to start a business?
2. Where do I go to obtain a Business Tax Certificate application?
3. Who do I contact regarding the zoning classification for the location I am considering for my business?

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1. How do I request public records from the City of Savannah?

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1. Where can I get information on summer camps?
2. Who do I call to find out about youth and adult sports?
3. What are the contact number for Athletics?
4. When is my team's next game?
5. Will inclement weather cause a game cancellation?

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1. Why do I need a building permit?
2. How do I apply for a building permit?
3. What is the status of my building permit application?
4. How long is my building permit valid?
5. What fees do I need to pay for a building permit?
6. What is the plan review fee?
7. What if my construction encroaches onto city right-of-way?
8. Who do I contact if my construction or demolition involves site development or land disturbance?
9. How long does it take to get a building permit once I submit my plans and application?
10. What is the plan review process for a building permit?
11. When can I pick up my permit?
12. What Building Codes are being enforced?
13. Can I receive an extension on my permit?
14. What is the price of an electrical permit?
15. When will my power be released to Georgia Power?
16. How long does it take to process my electrical permit application?
17. When is a mechanical permit required?
18. What is the price for a mechanical permit?
19. How do I apply for a permit?
20. What is required before a permit is issued?
21. Can I pay cash for my permit?
22. What documentation is required for a mechanical contractor?
23. What mechanical code does the City enforce?
24. What is the price of a plumbing permit application?
25. What plumbing code does the City of Savannah enforce?
26. Can I fax in an application?
27. What is the process for getting a site plan approved?
28. How long does it take to get a site permit once I submit my plans and application?
29. What other permits or approvals do I need for my site development permit?
30. What fees do I need to pay for a site permit?
31. What is the status of my site development permit application?
32. How/when do I get a land disturbance permit?
33. How do I get a Certificate of Occupancy?
34. What kind of bonds does the City require?
35. What form can I use for bonds?
36. How/when do I get my bonds back?
37. How close can I build to the property line?
38. What are the required building setbacks for my property?
39. What do I do when my project is finished?
40. Can I be my own contractor for a construction project on my own home?
41. Who is required to pick up the building permit on commercial projects?

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1. How does the City calculate my property value?
2. How does the City sell Surplus Properties?
3. Does the Real Estate Services Department manage the demolition and/or new construction of City Projects?

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1. Can I have my case reset or continued?
2. Can I have a jury trial in Recorder’s Court?
3. May I pay my fine online?
4. May I pay my fine with a credit card?
5. Do I need an attorney?
6. I received a citation for "no proof of insurance" (O.C.G.A. 40-6-10). I have insurance but did not have my insurance card to show to the officer. What do I do?
7. How many points will be placed on my driver's license?
8. The court notified the Department of Motor Vehicle Safety that I didn't appear at my scheduled hearing, what do I do?
9. How do I get information about the citation I've been issued?
10. How do I find out the status of my driver's license?
11. What is my right to be represented by an attorney?

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1. When is my recycling collected?
2. What items can be recycled?
3. What items cannot be recycled?
4. What is the cost for recycling service?
5. How do I receive a recycling cart?
6. How do I get an additional recycling cart?

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1. How do I dispose of waste paint?

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1. How do I get an additional garbage/trash cart?

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1. Can I pay my water bill online?
2. Do you accept payments over the phone?
3. Does my business need a business tax certificate?
4. How often are property tax bills mailed out?
5. How do I start water service?
6. What is the phone number for the refuse department?
7. Does the City of Savannah have additional sites for water utility payments?
8. Can I pay my parking tickets in the revenue department?

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1. What is property taxation?
2. What is the difference between Real Property and Personal Property?
3. What do my property tax dollars pay for?
4. How are my property taxes calculated?
5. When are property taxes due?
6. Does the City accept or acknowledge postmarks as meeting the deadline for timely payment of property taxes?
7. Is there a penalty charge for late payment?
8. Can interest and penalty be waived if I did not receive a bill?
9. Does the City accept partial payments or set-up payment arrangements for property taxes?
10. How can I pay my property taxes to the City?
11. My mortgage company pays my tax bill; can you mail my bill to the mortgage company?
12. Who determines the value of my property?
13. How can I contact the Board of Assessors?
14. What is a millage rate?
15. What is the current City of Savannah millage rate?
16. Who sets the City of Savannah millage rate?
17. Are there any ways to lower my property tax bill because it is an owner-occupied home, or for meeting certain age, income, or disability criteria?
18. I disagree with my property’s appraised value. Are there any avenues for appeal?
19. Am I responsible for paying property taxes while my property value is under appeal?
20. What is a Fi.Fa. (tax lien)?
21. When are the tax sales?
22. What do I do if my property is sold at tax sale?

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1. Do employees need to have bar cards?
2. Who is required to have server training?
3. When will the City begin to enforce the server training provisions?
4. How long will my server training certification be valid?
5. Who provides server training?
6. If I have a bar card, will that satisfy my server training requirement?
7. I am an employer and want to know what will constitute “proof of completion of server training issued by the course-provider”?
8. What time can I sell alcohol on Sundays currently?
9. Who can I contact with additional questions about the Alcoholic Beverage Ordinance?

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1. Does Savannah Fire offer free smoke alarms?
2. How do I obtain a fire report?
3. Can I get my blood pressure checked at a fire station?
4. Will firefighters bring a fire truck to my school or community event?
5. Can I tour a Savannah Fire station?
6. What is ISO and why is it important?
7. Can I burn trash and yard debris?
8. El Departamento de Bomberos ofrece alarmas de detector de humo gratis?
9. Cómo obtengo un informe de incendio?
10. Puedo chequear mi presión arterial en una estación de bomberos?
11. Los bomberos pueden traer un camión de bomberos a mi escuela o evento comunitario?
12. Qué es ISO y por qué es importante?
13. Puedo quemar basura y escombros de jardín?
14. Does Savannah Fire offer fire safety certification courses for caregivers?

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1. Where is the Savannah Fire Marshal's Office?
2. What is a fire inspection?
3. How do I schedule a construction permitted inspection?
4. How do I schedule an inspection for my business?
5. Why did a Fire Inspector stop at my business to conduct an inspection?
6. How much will a fire inspection cost me?
7. How much time do I have to comply with the fire code?
8. How do I get a fire code permit application?
9. How do I request a special inspection of fire code consultation?
10. How do I inspect or test fire protection systems in my building (sprinkler, fire alarm, commercial kitchen hood, etc.)?
11. What is a Knox box and how is it accessed/purchased/installed?
12. How do I report a non-compliant fire protection system?

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1. How do I navigate the site?
2. How do I search for a specific project or address?
3. How do I search for projects near me?
4. How do I get info about a project on the map?

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1. When will my street be swept after an official holiday?
2. Do I receive one (1) courtesy citation for violating street cleaning parking ordinance per year?
3. Can I contest a citation?
4. Can I leave my vehicle in the streets while I vacation if I leave a note?

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1. How can I enroll in your program?
2. How old must I be to participate in the Therapeutic program?
3. Do I have to apply each quarter or session?
4. What kind of activities do you provide, and where are they held?
5. Where will I pick my child up after daily activities?
6. What medical forms do I need to provide?
7. What are the hours of operation?
8. Can therapeutics program participants also participate in the Special Olympic Events?
9. How will a participant get to the program?

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1. Does the City have a sustainability plan?
2. I have a suggestion for the Thrive Sustainability Initiative. Who can I contact?

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1. Can I pay my bill online?
2. I have a balance on my account but I am moving. Do I need to pay this balance?
3. I need help paying my water bill. Where can I find assistance?
4. What is my due date?
5. Why can’t I receive my bill on the same day every other month?
6. I haven’t gotten a bill, why is that?
7. Where is my bar code on my bill and will this number remain the same?
8. When will my trash be picked up?
9. Do you offer any bill discounts?
10. When will my water be turned on?
11. How often is my meter read?
12. How do you read the water meter?
13. Why is my usage estimated?
14. My bill seems high, why is that?
15. My meter box is full of water. Do I have a leak?
16. How can I determine if I have a leak?
17. Do you offer bill adjustment when someone has had a leak?
18. Do you offer bill adjustment on sewer charges for filling a swimming pool?
19. What is a "back-bill"?
20. When will my account be subject to water service shut-off for delinquency?
21. I made a payment arrangement; will I still be charged a late penalty?
22. How much of my past-due balance must I pay to start a payment arrangement?
23. My service was disconnected and I made the required payment. When will my water be turned back on?

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1. How can I purchase a surplus vehicle?

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1. What are the requirements for a food truck?
2. Where can I get a Zoning Board of Appeals (ZBA) application?
3. Can I apply for a rezoning or text amendment to the zoning ordinance?
4. How close can I build to the property line?
5. What are the required setbacks for my property?
6. Is it a requirement to reside in the residence when establishing a residential daycare?
7. Is there such a use as a vacation rental?
8. How can I find out the zoning of my property?
9. What is my property zoned?
10. What are the requirements regarding Temporary Signs?
11. Which types of signs are prohibited in the City of Savannah?
12. What are the allowed sign heights, area, setbacks, etc. for signs not located within a Historic District?
13. What are the requirements regarding Announcement Signs?
14. Where can I find the Street Classification Maps for signage?
15. Where can I find the Street Classification Maps for billboards?
16. How do I find out what the maximum height my building can be?
17. How do I find out what the maximum percent of my lot can be covered by a building?
18. How do I find out which uses are allowed in my Zoning District?
19. Where are Temporary Uses allowed and what are the requirements?
20. Where can I find the Street Classification Maps for land uses?
21. Where are Vacation Rentals allowed and what are the requirements?
22. Where are Inns allowed and what are the requirements?
23. Where are Bed and Breakfast Guest Units allowed and what are the requirements?
24. Where are Family Personal Care Homes allowed and what are the requirements?
25. Where are Family DayCare Homes allowed and what are the requirements?
26. Where are Childcare Centers allowed and what are the requirements?
27. Where are Home Occupations allowed and what are the requirements?
28. Where are Places of Worship allowed and what are the requirements?
29. Where are restaurants which serve alcoholic beverages allowed and what are the requirements?
30. Where are medical offices allowed and what are the requirements?
31. Where are professional offices allowed and what are the requirements?
32. Where are Cocktail Lounges and Taverns allowed and what are the requirements?
33. Where are Package Stores allowed and what are the requirements?
34. Where are Beauty Salons, Nail Salons, Barber Shops, or Spas allowed and what are the requirements?
35. Which Zoning Districts have exceptions to or exemption from off-street parking requirements?
36. Where can I find out how many off-street parking spaces are required for my business?