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The original item was published from 10/22/2020 6:14:19 PM to 10/23/2021 12:00:01 AM.

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City of Savannah Marketing and Communications

Posted on: October 22, 2020

[ARCHIVED] City launches new, multi-platform 311 system

Office of Marketing and Communications 

opc@savannahga.gov 

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City launches new, multi-platform 311 system

SAVANNAH (Oct. 22) - Today, the City of Savannah launched a new 311 system, including an app and website, to improve customer service. The new system makes city service requests more convenient, efficient and customer-focused than they have ever been in Savannah’s history. 

Sav311 and savannahga.gov/311 give residents 24/7 access to submit requests, track progress and see other service requests in their area. Service requests are sent directly to the appropriate city department to speed up response times, and citizens can provide feedback through an emailed survey after work is completed. Citizens can still request city services by calling 311 or 912-651-6565 Monday through Friday 8 a.m. to 5 p.m. If there’s an urgent concern, afterhours operators are available. 

In 2019, 85,000 work orders were fulfilled. Common requests included pothole repairs, traffic sign and garbage issues, water meter leaks and special yard waste collection.

Sav311 is available for download on Apple and Android devices. 

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